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Shuttle Transfer Cancun Airport to Tulum

star-3.539 Reviews
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Tulum, Mexico
Shuttle Transfer Cancun Airport to Tulum

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon1 hour 30 minutes to 2 hours  (approx.)
Pickup from select hotels
Mobile ticket

Overview

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Hotel pickup and drop-off (selected hotels only)
All Fees and Taxes
Air-conditioned vehicle
Shared vehicle

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Suppliers and travelers coordinate start times within the given time periods.
Round Trip Shuttle
8/12/2019 - 12/31/2022
Monday - Sunday:12:00 AM - 11:30 PM
One Way Shuttle
1/1/2022 - 12/31/2022
Monday - Sunday:12:00 AM - 11:30 PM
  • Tulum , Tulum, Quintana Roo, Mexico

    Hotels in Tulum area

  • Cancun International Airport , Cancun - Chetumal Km 22, 77565 Cancún, Q.R., Mexico

    Cancun International Airport

  • Coming2 will inform you of the pick-up time based on the arrival/departure of your flight This product is only valid for Hotels in Tulum area On your arrival at the airport, you must proceed to immigration and then go to the baggage claim area. Make sure you get to the outside of the airport through the TOUR OPERATORS and AGENCIES exit. IMPORTANT: Please bear in mind that due to the specific state of the terrestrial infrastructures, your transfer service could last longer than estimated. Our staff will always be in uniform and have identification (white shirt, green waistcoat/vest with the Coming2 logo, and navy trousers) our assigned drivers They will have their names in an official list, both are solely responsible for providing the contracted service. Please refrain from contacting outside personnel to avoid interference and confusion with unauthorized transfers. Coming2 will not be responsible for services provided by third-party providers. If you have any problem at the AIRPORT, please contact us by phone: +52 984 202 4959 If you have any inconvenience at the HOTEL, please contact us by phone: +52 984 179 1089 If you have questions before starting your trip, you will have this number available: +52 984 116 4333 From: USA LOCAL TIME: 09:00 - 17:00 / EUROPE LOCAL TIME 15:00 - 23:00 EMERGENCIES: + 52 984 179 1089 Coming2 is not responsible for objects left in transport vehicles. Please always be attentive to your belongings. YOUR DEPARTURE TRANSFER NEEDS TO BE RECONFIRMED. Please contact the Coming2 representative at your hotel or our offices as soon as possible to inform them of the procedure to follow.
    • Confirmation will be received at time of booking
    • Wheelchair accessible
    • The duration of transfers are approximate, the exact duration will depend on the time of day and traffic conditions
    • Stroller accessible
    • Service animals allowed
    • Near public transportation
    • Transportation is wheelchair accessible
    • Surfaces are wheelchair accessible
    • Most travelers can participate
    • This tour/activity will have a maximum of 999 travelers
    • OPERATED BY Coming2 Mexico
    You can cancel up to 24 hours in advance of the experience for a full refund.
    • For a full refund, you must cancel at least 24 hours before the experience’s start time.
    • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
    • Any changes made less than 24 hours before the experience’s start time will not be accepted.
    • Cut-off times are based on the experience’s local time.

    Learn more about cancellations.

    The answers provided below are based on answers previously given by the tour provider to customers’ questions.
    Q:
    What is the policy on face masks and attendee health during Shuttle Transfer Cancun Airport to Tulum?
    A:The policies on face masks and attendee health are:

    • Face masks required for travelers in public areas
    • Face masks required for guides in public areas
    • Face masks provided for travelers
    • Temperature checks for travelers upon arrival
    See all safety measures taken by Shuttle Transfer Cancun Airport to Tulum.
    Q:
    What is the policy on sanitization during Shuttle Transfer Cancun Airport to Tulum?
    A:The policies on sanitization are:

    • Hand sanitizer available to travelers and staff
    • Regularly sanitized high-traffic areas
    • Gear/equipment sanitized between use
    • Transportation vehicles regularly sanitized
    See all safety measures taken by Shuttle Transfer Cancun Airport to Tulum.
    Q:
    What is the social distancing policy during Shuttle Transfer Cancun Airport to Tulum?
    A:The policy on social distancing is:

    • Social distancing enforced throughout experience
    See all safety measures taken by Shuttle Transfer Cancun Airport to Tulum.
    Q:
    What measures are being taken to ensure staff health & safety during Shuttle Transfer Cancun Airport to Tulum?
    A:The policies on staff health & safety are:

    • Guides required to regularly wash hands
    • Regular temperature checks for staff
    See all safety measures taken by Shuttle Transfer Cancun Airport to Tulum.

    Traveler Tips


    • "Make sure to check spam email folder for pick up info." See review

    Reviews

    3.5
    star-3.5
    39 Reviews

    Reviews by Viator travelers

    Showing 1-10 of 39 reviews
    star-2
    INCONVENIENT AND UNRELIABLE SERVICE!
    Jina_G
    , May 2022
    When we arrived in Cancun airport it took us about 30 min to find the coming2 representative outside and once we found him it took about 30 min for the shuttle to actually arrive. We booked ahead and provided our flight times to the shuttle when booking and they still weren’t there in time. This was very inconvenient for us as we landed in Cancun at 10am and didn’t arrive to our destination in Tulum until almost 3pm. Our friends arriving from another city to Cancun experienced significant delays as well and booked roundtrip with this company. They were supposed to be picked up from Tulum at 3:15am to make it to their 6am flight in Cancun airport and the shuttle NEVER arrived. I wouldn’t recommend this shuttle company to anyone. They seem to be understaffed and not about timeliness.
    icon Response from Host , May 2022
    Please accept our apologies for any inconvenience beyond our control. We have taken note of your comments and we will check that all protocols are followed. Thank you very much for your feed-back.
    star-3
    Long wait
    Schnider_J
    , May 2022
    Had to wait for over an hour and missed my excursion. So I lost time and money. The driver was great.
    icon Response from Host , May 2022
    We are very sorry if the service has not met your expectations. We appreciate your comments and we assure you that we have taken good note to improve our services. Thank you very much.
    star-1
    Horrible
    Dee_N
    , Apr 2022
    The worse service ever!!! The day I arrived, I waited an hour for the shuttle to leave the airport only for them to circle back to the airport three times to pick up more customers. They never came to pick me up from my hotel to the airport and I paid for a round trip shuttle. I called multiple times and got no response from anybody. I would never book this service again.
    icon Response from Host , May 2022
    Please accept our apologies for any inconvenience beyond our control with the services booked. We have taken note of your comments and we will check that all protocols are followed. Thank you very much for your feedback. Our Customer Service Department is at your disposal if you wish us to verify and investigate what happened. Please contact us at coming2@coming2.com providing your Coming2 transfer reservation number and date.
    star-5
    Smooth ride
    Onome_N
    , Apr 2022
    Great service, Javier was an excellent driver and very thoughtful. He made bathroom and snack stops on the way.
    icon Response from Host , Apr 2022
    We are very pleased to know that you are happy with the service provided. Thank you so much for your feedback. Looking forward to greeting you again.
    star-5
    10/10 recommend
    Rita_M
    , Feb 2022
    Overall the staff was super friendly! I had to download WhatsApp to communicate with staff. Made communication so much easier!!! Ended up having the shuttle to ourselve 🥳 10/10
    icon Response from Host , Feb 2022
    We are very pleased to know that you are happy with the service provided. Thank you so much for your feedback. Looking forward to greeting you again.
    star-5
    The scenery on the way to...
    G_L
    , Feb 2022
    The scenery on the way to tulum. The hour away gave us time to nap if we wanted. It was a great experience overall.
    icon Response from Host , Feb 2022
    We are very pleased to know that you are happy with the service provided. Thank you so much for your feedback. Looking forward to greeting you again.
    star-1
    Driver never showed up.
    Makeda_M
    , Feb 2022
    The transport never showed up after I tried to confirm 3 times if they would arrive. I also contacted one of the numbers they gave me but no one answered or responded to my what’s app messages. Terrible.
    icon Response from Host , Feb 2022
    Please accept our apologies for any inconvenience beyond our control with the services booked. We have taken note of your comments and we will check that all protocols are followed. Thank you very much for your feedback. Our Customer Service Department is at your disposal if you wish us to verify and investigate what happened. Please contact us at coming2@coming2.com providing your Coming2 transfer reservation number and date.
    star-1
    Horrible experience— don’t do it
    Andi_A
    , Dec 2021
    Terrible experience. My flight landed at 5:15, but we didn’t leave Cancun airport until about 7:30 Bc they were waiting for more people to get on the shuttle. The driver didn’t know where he was going. He passed the other guests’ hotel on the way to my hotel and of course they were mad. I didn’t get to Tulum till 9:30 pm.
    icon Response from Host , Jan 2022
    Please accept our apologies for any possible misunderstanding with the contracted service. We are very sorry if the service has not met your expectations. We appreciate your comments and we assure you that we have taken good note to improve our services. Thank you very much.
    star-5
    Great service!
    mclarke2005
    , Dec 2021
    Quick and on time pick up (even though my flight came in 35 minutes early, I was accommodated immediately)and friendly ride. Will definitely use again and I highly recommend the service.
    icon Response from Host , Dec 2021
    We are very pleased to know that you are happy with the service provided. Thank you so much for your feedback. Looking forward to greeting you again.
    star-5
    Length of drive and the...
    Joseph_D
    , Dec 2021
    Length of drive and the people along the way. The thickness of the wooded areas and how quickly it appears it can return

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