Alcazar of Seville Early Access with Optional Santa Cruz, Cathedral and Giralda

Alcazar and the story behind it is fascinating. Our guide Maria, was very knowledgeable and enthusiastic. She was funny and did an excellent job of explaining the history. The trip should not be in both English and Spanish. It took twice as long as it should have, since we had to wait for the Spanish segment before moving on. That is why I would not recommend this tour.

Warning - this tour company cancelled on us “due to logistical issues” at the last minute. They tried to get us to move to the next day - but would not confirm, after several inquiries, that it was really the same tour (small group, included the Alcazar, Cathedral, Bell tower and Santa Cruz walking tour). The tour offered the next day appeared to be a more limited option at a lower price - they refused to answer questions about any differences in the tours, or credit the price difference, instead telling us to contact Viator! We wasted a day trying to get answers and gave up (they even came back that afternoon and said they had no room to accommodate us the next day anyways). Our concierge came to the rescue with another company. There seems to be a pattern here as another reviewer also recently mentioned a surprise cancellation. We also had difficulty communicating with them. We booked several other tours through Viator in a few different cities, and anytime a tour operator sent a message, we received an email alert. This one we had no such alert and were completely unaware of their cancellation. We only randomly stumbled across a message from them under The “contact tour operator” link within Viator. They had sent a message on 11/5 saying they could no longer accommodate our scheduled 11/12 date. We had no clue there was an issue and even received email/text reminders of our tour. On 11/11, while looking to confirm the time/meeting location for the next day, we stumbled across their 11/5 message and another on 11/11 stating again they had cancelled and asking us to confirm receipt. We didn’t come across this until late afternoon. So between 11/5 and 11/11, why didn’t they reach out via email or our phone contact information? Same thing in all of the hours that passed on 11/11? If we had not stumbled across the buried message within Viator, we would have shown up on 11/12 for the tour. Because we were unaware of the cancellation, it was also challenging to try and adjust our schedule at the last minute and make other plans. Bottom line - don’t waste your time with this outfit. Unless of course you want to deal with unexpected cancellations, poor communication, and being “hustled” onto another option of unequal value.

I loved the city! Wouldn’t travel with Viator. I had booked a tour, gotten to the meeting place early, and they didn’t tell me it had been cancelled. I had to speak with a random tour guide to figure out how to get last minute tickets by myself.

Rosa did a fantastic and thorough job! She was passionate about and proud of Seville, and her knowledge and love of this city flowed throughout this wonderful tour of must-see sites. Pleasant demeanor, happy, smiling, professional, friendly and easy to understand. Thank you! Highly recommend.

What an amazing place! Really beautiful. Our guide Rosa 'the red' was informative and fun and obviously enjoyed her job. Here we had the chance to enjoy and absorb this amazing place. Chillier on the inside than out in the plaza! Cathedral and Giralda also amazing, orange-tree filled central courtyard beautiful but Alcazar our favourite.

Many thanks to Rosa for being such an excellent guide. Fortunately, there was only two other English speaking people booked on the tour, so we could dive a little deeper in the history of the Palace with the luxury of extra time. Visiting early, beating the crowds, meant we were able to see so much more. Rosa's knowledge was extensive and her enthusiasm delightful.

Our tour guide Rosa was intelligent, informative and captivating. The tour was amazing, but she made the tour fantastic. I highly recommend the tour, but ask for Rosa. She is the best.

The guide was really good and very knowledgeable. Although he is leaving to go to Grenada. But, took the time to explain everything and answered every question we had, he was also on time and cared about the process

Our guide Rosa was exceptional. Her delivery was erudite, informative, and amusing. The whole experience was really enjoyable as well as educational. It was worth paying the extra money to skip the queue.

This tour was really great! We hardly waited in any lines. Our tour guid was knowledgeable, friendly and professional. This was the perfect option for getting us through the monuments at a steady pace.