Pompeii Ruins Day Tour from Rome

Dear Patrick, thanks for your review that is valued feedback for us. We suppose you made your reservation on Viator (if not, please send us an email at feedbackteam@graylinerome.it indicating what website you made your booking on): we're going to check our Viator activity write-up and make sure it is as clear as possible in terms of setting the correct expectations. We are pretty sure Naples in mentioned, but if not we'll immediately open a ticket for our Content Department colleagues to take a look and improve the tour description. That said, we're glad you enjoyed the ride and the guidance of our professional staff. Kind regards, the Gray Line I Love Rome Team

Dear Jeffrey, we appreciate your feedback and thanks for taking the time to publish it. Other clients expressed qualms in the past about the Naples portion of the tour and the two-hour visit to the ruins of Pompeii in terms of the former being negligible and the latter a little too short. We understand this viewpoint and we take feedback seriously; however, we assure you that how the standard day is structured is the result of a process that aimed to manage the destination in such a way that our guests could be able to experience the Campania region in full - getting to know a little bit of Naples, having a relaxed lunch to taste real pizza and admiring the highlights of Pompeii. Believe us when we say that a multi-hour visit to the archaeological site would be too much to take. Which, on the other hand, can always be organized as a private or semi-private tour should one only be interested in that. As for your tour guide, we understand your expectations weren't met, so if you want to discuss this further and provide us your booking code, please send us an email to feedbackteam@graylinerome.it. Kind regards, the Gray Line I Love Rome Team

Dear Guest, thank you very much for putting this out, it's very useful for us to know what works well and what needs improvement during our Pompeii tour, one of our best selling activities outside Rome. We'll take note of your contribution and give our feedback to the business in question in order to ensure they guarantee high-quality standards every single day. Best regards, the Gray Line I Love Rome Team

Dear Joe, thank you for sharing your opinion and providing useful feedback while still assigning us 5 stars! We're glad the size of the group didn't spoil your experience and feelings about your tour leader and local guide. To be honest, during the high season we're used to taking to Pompeii double the number of people in your group every day and we usually split the bus and the group into smaller groups. However, unless we reach a certain threshold of participants in the low season, knowing that only one local guide is going to be available on site, we tend to keep the group together. But we understand your point of view and we appreciate you bringing it up. Kind regards, the Gray Line I Love Rome Team