Northern Lights Bus Tour from Reykjavik

Fantastic experience, the guide and driver were great and knew exactly where to go and we were lucky enough to see the lights for about an hour!

It was our first hike tour and we loved it,our tour guide Maggie was excellent, so knowledgable and so passionate about her job,definitely will book more tours in the future 👍😊

Very badly organised, 2 coaches worth of people stood around until nearly 10pm before we got going, people shoving and pushing. No clear idea of when we would be leaving, booked thinking a 9.30 start for a 3 hour tour meant we would be home by 12.30 - 1 am at the latest, 2.10am got back to the hotel (fine but if I knew I would have given it a miss due to a relatively early flight the next day). Didn't see the lights, but that's no ones fault!

We were collected on a small shuttle bus from our hotel only to be transported to a bigger bus that already had all passengers on from the standard pick up point, so basically paid more to get the worst seats. We were all crammed in with our cold weather gear and were unable to sit together which was very disappointing. Then we were told we were going to drive to a clearing 45 minutes away to stop to try and see the lights. We arrived at the side of a high way and told to be careful on the road and the dirt track roads and the ferocious river nearby all with no lights (obviously 0 but not the safest). We were told we'd wait for around an hour for the sky to clear and hopefully see the lights. That was the full extent of the interaction with the crew until we arrived at our hotel hours later with the farewell "better luck next time". I know that the lights are not guaranteed but customer service shouldn't be optional. I would have felt less irritated by the waste of money if we had at least had some commentary, explanation on how the lights occur, how the forecast is predicted, why we choose that spot, etc etc. We had nothing! We followed the track down a few hundred yards from the side of the road to get away from the crowds of people (3 buses full, so around 120 -150 people) and with COVID we didn't want to be close to everyone having been already stuffed in a bus with everyone. The first we knew the buses were ready to leave is when we looked back and everyone else was on the bus! No announcement or check that we were back on the bus. We then drove back squashed again sitting alone until the farewell comment as above at the hotel. VERY DISAPPOINTED.

Unfortunately didn't see the lights but our tour guide Dan was awesome. Shared lots of interesting information and remained optimistic the whole time. +Hot chocolate and a fire so win win

The tour was cancelled which happens as it’s nature but we have seen others were taken out and saw the lights. And they don’t offer refunds, only transfer of dates, not possible as we left today.

Our northern lights tour was cancelled because of low cloud cover, very disappointing as we were really looking forward to seeing the lights

Very bad experience! We booked the northern lights visit the same day at 4.30 pm. We payed 90€ and we received a cancellation at 7.30pm saying that it was due to bad weather condition (it was predictable the same day and they could have reject the reservation). We asked for a reimbursement because we were going back home the day after, we didn’t receive anything 2 weeks after and still waiting!

We arrived in Reykjavik on Sat 13th March and had an amazing 11 he golden circle/blue lagoon tour on Sun 14th where the tour guide told us tonight is the best chance for the lights.. we then went to a bar later that night and a local quickly asked us to go outside.. there we seen the lights! They were beautiful but only there for a few seconds and a little underwhelming (I think because we were in the main centre) however still beautiful all the same and I am so grateful we got to see them. Our tour the next day Sun 15th luckily was cancelled due to horrendous rain and we got the money back within a few days :).. I think if you were lucky to go on the Sat it would have been incredible! However a local did say (sorry to post this!) if the lights are going to be there they’ll be there no matter what. Download the ‘Aurora’ app and it will tell you when and where they are most likely and get a taxi down the light house or coast on the day xx

Gary the guide was amazing, very nice and helpfull with our doubts He took us to a place about an hour from Reykjavik and we saw the most amazing natural show It was unbelievable