Airport Express Shared Arrival Transfer from Keflavik Airport to Reykjavik City

We booked at 8 a.m for 9:30 a.m transfer from Keflavik airport to Reykjavik. We couldn't find any grayline representative at the arrivals. So, as mentioned in the booking description to follow the signs for scheduled buses, we did the same but there were no buses of this operator. We stood there for 10 minutes as it was too cold to stand there for longer. Then, we came back inside and after talking to the airport information desk we got their customer care number who guided us to the departure point. There was a grayline bus, but it wasn't the one we were booked on but the driver was really helpful he asked us to wait inside since it was quite cold and made a call to confirm the bus we were supposed to board. After 15 minutes he received a call from the representative who told him to send us back to the airport arrivals as she didn't look at the bookings made in the morning. Then she booked us for the next bus at 10:30 a.m. This was due to the negligence of the representative at the arrivals. Rest the bus transfer was comfortable, they took us to their main terminal, from there we were transferred to small vans which took passengers as per their final destination stops.

This transfer was easy and convenient for us from the airport to the reykjavik town. feiendly and funny driver too

Was easy to find desk when we arrived at the airport, unfortunately there was a mix up about our drop off location but the desk arranged for us to be dropped off at the bus stop closest to our hotel which was fine. Coach was easy to find once you got out the airport, super helpful driver and comfortable seating.

Very disappointed with service from that provider we landed at 7.15pm laat night had our transportation ordered for 8 30pm to make sure we have enough to collect our luggage. We asked information desk where can we find someone from Grayline as we wanted to wait in the right place, we sat next to main exit door with everyone else and have been missed from collection, provider wasn't able to get alternative, neither a refund as we are still waiting for their decision. We spent over 2 hours on the phone to customer services eventually taking a FLYbus and got to our hotel at 11.30pm obviously had to pay for ticket full price and on the spot which costs us together with GrayLine tickets over £100. What a unpleasant and stressful experience 🥺 ..

This is very a very easy mode of transport to take you from the airport to Reykjavikm and an affordable price.

Smooth pick up and took us where we needed to be - what more do you want from an airport transfer - definitely recommend

The service was as indicated. The service was very friendly and on time. Very helpful for us that do not speak the language.

We had a great introduction to Reykjavik with a great driver. It was our first visit to Reykjavik so we didn’t know the stops. He dropped us off at stop 13 and was told our hotel was five minutes away. Fifteen minutes later dragging our suitcases we finally arrived at the hotel. My wife was not happy! Later we learned that stop 14 would have dropped us off three minutes from the hotel. Lesson learned: make sure you get the correct directions. After flying all night you don’t always ask the right questions.

The voucher says that a voucher holder has to follow signs for scheduled buses and make way along the covered walkway to the bus pick-up area. We did exactly that. The bus scheduled to pick us up at 7am was NOT there. We waited for a while and called GrayLine. The rep asked us go back to the terminal and look for a representative. We had to go all the way back to the terminal with all our luggage! When we asked the representative in the terminal why there was no bus and why we were not picked up as scheduled she said that first we had to look for her. This is NOT what the voucher says! The voucher says that only if we have issues finding the bus we have to seek the assistance. As a result we lost half an hour and had to run back and forth between the terminal and the bust stop! The representative said that we had to hurry up to catch the bus leaving at 7:30am. So we had to almost RUN back with all our luggage to the bus stop, which was not fun. It is a VERY POOR way to handle the transfers!

I booked a return trip from the Keflavik airport and there were no issues with the outward journey. On the return trip from Reykjavik City, I experienced two drivers who were rude and very unhelpful and a complete lack of communication from the company re: when and where to be for pick-up. I arrived at the pick-up location 15 minutes prior to my designated time and was yelled at for being late and then denied a ride on the bus there. This interaction led to an hour delay in leaving for the airport. Overall, there are many options when traveling to and from the airport and I wouldn't book with Viator again.