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Priority Access: Xel-Há All-Inclusive Day Trip from Playa del Carmen

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Quintana Roo, Mexico

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Free Cancellation
up to 24 hours in advance
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icon9 to 10 hours  (Approx.)
Hotel pickup offered
iconOffered in: English and 1 more

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
Contactless payments for gratuities and add-ons
More questions?
(888) 651-9785

Overview

Submerge yourself in the refreshing waters of Xel-Há and snorkel in a crystal clear lagoon during an all-inclusive full-day trip from Playa del Carmen. Explore the iridescent waters of a natural inlet for diverse marine life; discover secret caves and secluded beaches; and float down a river in a tube for a truly relaxing ride.  When huger strikes, feast upon delicious local specialities at authentic Mayan restaurants, sampling fresh seafood and traditional Mexican fare. Convenient round-trip transportation from your Playa del Carmen hotel is included in the tour.
  • All-inclusive day trip to Xel-Há, a natural aquarium in the Riviera Maya
  • Snorkel and swim your way through a lagoon
  • See a great number of colorful angelfish, rich flora and wildlife
  • Explore cenotes, caves, a suspended bridge and a hidden beach
  • Float down a river in an inner tube
  • Entrance fee, locker use, towels, snorkel gear, food and beverages included
  • Pickup and drop-off from most Playa del Carmen hotels included

Why Travelers Choose This Tour

Ideal for families, this Xel-Ha package includes everything, even hotel transfers, so there’s no hidden costs.
Saved to wishlist!
Hotel pickup and drop-off
All-you-can-eat buffet
Beverages
Access to showers, lockers and towels
Use of snorkel equipment and inner tubes
Life vests
Use of lounge chairs, hammocks and rest areas
Gratuities
Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
Photos (Available to purchase)
Souvenir (available to purchase)

Departure Point

Traveler pickup is offered

Departure Time

Suppliers and travelers coordinate start times within the given time periods.
3/1/2016 - 12/31/2021
Monday - Sunday:07:00 AM - 07:00 PM
Depart from your Playa del Carmen hotel and enjoy a relaxing 35-minute ride in a comfortable minivan. Arrive at the picturesque park of Xel-Há, a natural aquarium situated on the Riviera Maya, and revel in the exciting options your all-inclusive day pass affords you. 

Set out to explore the natural wonders of the park and marvel at the distinct landscape of Xel-Há’s lagoons; admire the rugged rock formations and sparkling cenotes as you discover this delightful destination. 

Consult your pocket map then stroll over to the principle lagoon. Don professional snorkelling gear (rental free but deposit required) and plunge into the inviting waters to explore the magnificent marine life within. Swim past troves of tropical fish as you immerse yourself in the turquoise tranquillity of the water. 

Next, take a tram or cycle to the top of the relaxing river. Climb into an inner tube and commence a gentle journey downstream, languidly floating past atmospheric mangroves and unique flora. Muster your courage and jump from a crumbling cliff into the water below during your float. 

Journey deep into the heart of the jungle on one of Xel-Há’s wildlife trails; observe fascinating flora and fauna like lizards, birds and iguanas as you wander past secretive cenotes and underground caves, discovering the hidden secrets of this enthralling eco-system. Rest and revitalize on one of the parks many comfortable loungers, all of which afford gorgeous views of the surrounding scenery. 

When hunger strikes, venture to one of five restaurants to feast upon local and international specialities; your all-inclusive pass includes food and beverages. Sip refreshing soft drinks or ice-cold beers before sampling Mayan specialities, juicy burgers and fresh seafood.

When the park closes, return to your comfortable minivan to enjoy the short return journey back to your Playa del Carmen hotel, where the tour concludes.
Itinerary
Stop At:  
Xel-Ha Park by Xcaret
Xel-Ha is Considered the world’s largest natural aquarium, the park offers snorkeling among hundreds of tropical fish and more than 90 marine species that inhabit the creek. Enjoy the best marine and land activities in Xel-Ha’s series of inlets, lagoons, sinkholes and caves, where seawater mixes with the fresh water of the world’s longest underground river system. Take advantage of educational programs such as the conservation of the endangered queen conch. Enjoy complimentary lifejackets, inner tubes and bicycles with access to lounge chairs, hammocks and rest areas. Slide down ziplines and splash into the crystal clear waters of a cenote or dive into a spectacular cove. Visit Xel-Ha’s vegetation nursery, and marvel at the mangroves and rainforest dotted with orchids. See the apiary of the Melipona bee (with a traditional Mayan harvest of honey twice a year) and learn more about the Mayan culture. Your admission includes buffet-style breakfast, lunch and snacks (international and Mexican cuisine) with unlimited drinks and a domestic open bar.Also the roundtrip transportation back to your hotel
Duration: 12 hours 
Admission Ticket Included
Stop At:  
Xel-Ha
Water Activities: -Inlet Exploration, -River Swim, -Underwater Observatory, Rivel Floating, Scenic Lighthouse Fun descent, Snorkeling,
Duration: 5 hours 
Admission Ticket Free
Stop At:  
Xel-Há Park
Land Activities: Scenic View, -Children Playground, -Secrets of the Jungle, -Tranditions of the Mayab, -Treasures of the Inlet, -Meet a Manatee, -Path of Consciousness, -The Land of Huh, -Jungle Train
Duration: 3 hours 
Admission Ticket Free
Stop At:  
Xel-Ha
Air Activities: Cliff of Courage, -La Quebrada, -Floating Bridge, -World Of Adventure, -Rope Swing
Duration: 2 hours 
Admission Ticket Included
Stop At:  
Xel-Ha
Special Activities at extra cost: -Adrenalina Jetboat Ride(Duration: 10 minutes for instructions / 20 minutes for activity; Minimum age: 9 years, or minimum height of 4.5ft / 137cm) -Sea Trek®(Duration: 15 minutes for instructions / 25 minutes for activity; Minimum age: 8 years -important to try the helmet before the activity) -Snuba®(Duration: 30 minutes for instructions and equipment placement / 30 minutes for activity; Minimum age: 9 years -important to know how to swim)
Duration: 30 minutes
Admission Ticket Not Included
Stop At:  
Xel-Ha
All-inclusive Food & Beverages at Restaurants and Bars: -Chulavista Restauran, t-La Cocina del Pueblo Restaurant, -La Terraza Restaurant, -Jardín Corona Restaurant, -Bar del Puente, -Chulavista Bar, -Jardín Corona Bar, -Bar del Pueblo
Duration: 2 hours 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • For pick up arrangement you must call to confirm your reservation at least 24 hrs before your visit day.
  • Important: Children must be accompanied by an adult
  • Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
  • It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
  • Child prices are age dependent. From 5 to 11 get half off the adult ticket price. Under 4 years old have free admission, must be registered on ticket.
  • Optional activities include: Swim with Dolphins, Dolphin Trek, Sea Trek, Snuba, Manatee Encounter, Stingray Encounter, Zip Bike, Temaxcal.
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Infants must sit on laps
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • As a preventive measure, before boarding the bus or accessing a park, the temperature will be scanned through a digital remote device on every visitor, guest and staff member.
  • The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
  • Tours and days of operation are subject to availability and changes.
  • Most travelers can participate
  • Some activities like underground rivers have a check point for health issues
  • In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY Grupo Xcaret

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Priority Access: Xel-Há All-Inclusive Day Trip from Playa del Carmen ?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip from Playa del Carmen .
Q:
What is the policy on sanitization during Priority Access: Xel-Há All-Inclusive Day Trip from Playa del Carmen ?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip from Playa del Carmen .
Q:
What is the social distancing policy during Priority Access: Xel-Há All-Inclusive Day Trip from Playa del Carmen ?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip from Playa del Carmen .
Q:
What measures are being taken to ensure staff health & safety during Priority Access: Xel-Há All-Inclusive Day Trip from Playa del Carmen ?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip from Playa del Carmen .

Reviews

4.5
star-4.5
74 Reviews
Reviews by Viator travelers
Showing 1-10 of 74 reviews
star-5
Awesome
timB7272TV
, Jul 2019
One of the funnest parks we've ever gone to. We as a family enjoyed every aspect of the park and would book it again if we came back to Cancun.
HelpfulHelpful
star-5
The park is well-planned and...
carolm
, Nov 2017
The park is well-planned and well-managed. There are plenty of stations with lockers, restrooms, showers, and changing rooms, and plenty of activities for all ages. The river float alone was worth the price of admission.
HelpfulHelpful
star-5
This park is so BEAUTIFUL! So much...
Cyndi
, Nov 2017
This park is so BEAUTIFUL! So much to do and the bike zip line was an amazing experience! The snorkeling was better there than in the ocean!
HelpfulHelpful
star-4
Over priced additions available when...
Allison S
, Nov 2017
Over priced additions available when you enter the property, but just about the best days anyone can have!
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star-5
A great experience while in Mexico...
Marceline V
, Nov 2017
A great experience while in Mexico. Transportation was great to and from Xel-Ha.
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star-5
Great excursion.... the staff was...
cyntorres
, Jul 2017
Great excursion.... the staff was very friendly and nice. The kids had a blast. Loved the ziplining and the crew loved the cliff jumps. Lots of walking but you get to enjoy the views. Would def recommend this to all.
HelpfulHelpful
star-4
Had a brilliant day but the water...
Samantha M
, Jun 2017
Had a brilliant day but the water was murky so visibility was really bad. Snorkelling was a bit pointless. The food in all the restaurants was amazing. Very efficient ie lockers, snorkeling equipment etc. Definitely worth doing.
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star-5
Wow out of this world there are no...
gubby50
, Feb 2017
Wow out of this world there are no words to describe the thrill and great time you will have the jet boat ride is a must
HelpfulHelpful
star-4
Lot's of fun activities to do and...
Yemile O
, Jan 2017
Lot's of fun activities to do and the tour guide was very helpful with explaining the extras.
HelpfulHelpful
star-5
The tour was so much fun!! There was...
Diana G
, Jun 2016
The tour was so much fun!! There was so much to do at Xel-Ha we really didn't think we'd keep busy all day but we were wrong! Food was excellent! Staff was friendly! I can't wait to come back with my daughter :) My least fave thing was being picked up so early while on vacation :(
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Product code: 6140PCMXEL

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