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Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen

star-4.5149 Reviews
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Playa del Carmen, Mexico
Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon11 to 12 hours  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Overview

Visit ancient ruins, snorkel with sea turtles, and swim in a cenote with this tour. You'll start at Tulum, where you'll explore the town's famous beachfront archaeological site with a professional guide. You'll then make your way to the jungle to swim in a cenote before wrapping your trip up at Akumal Bay, where you'll snorkel with sea turtles.
  • Tulum admission fees are included
  • A boxed lunch will be provided to each participants
  • Snorkeling equipment rentals are included
  • Group sizes limited to 18 travelers
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Tulum Ruins ticket
Use of Snorkeling equipment
Box Lunch with sandwhich, fruit, juice and sweet
Liability insurance
Lunch
Bottled water
Tax Marine 12 USD per person
Photos
Gratuities

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This activity will end right where it started.This tour runs for costumer staying in Hotels from Puerto Morelos City To Dreams Hotel in Tulum Area. From Bahia Petempich to Cancun we dont provide the service. Costumers staying in aparments or houses in Playa del Carmen we pick up them in our meeting points in the Down Town. We´ll provide the nearest meeting point to the aparment or house to you the afternoon before to the tour.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 18 travelers
  • OPERATED BY NS Tours Mexico
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What is the policy on sanitization during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What is the social distancing policy during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.
Q:
What measures are being taken to ensure staff health & safety during Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Tulum Ruins Cenote and Swimming with Turtles from Playa del Carmen.

Traveler Photos

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Traveler Tips


  • "Make sure to bring a waterproof camera, you'll want pictures!" See review
  • "While life jackets were required, there was still a lot of exertion." See review
  • "The cave was dark and every 5 people had flashlights but if you suffer from claustrophobia you will be scared." See review

Reviews by Viator travelers.  We perform checks on reviews

Reviews

4.5
star-4.5
149 Reviews

Reviews by Viator travelers

We perform checks on reviews

Showing 1-10 of 149 reviews
star-5
Great Activity
Alba_U
, Aug 2022
Great activity! You begin by visiting the Tulum ruins (have to pay the extra tax fee $12 USD) - be prepared to walk ALOT so wear comfortable shoes. After this they Will take you to snorkel with the turtles - beautiful experience. Finally they take you to a cenote (have to pay 3 USD for lifevest). Finally you go to eat at a buffet restaurant where they also have souvenirs available. (Drinks are not included extra cost)
star-5
Great Tour
Manuel_G
, Aug 2022
Great Tour, very kind and friendly guides, totally recommend. We loved the Cenote and swimming with turtles. It was very hot, bring an umbrella or a hat for Tulum’s tour.
star-5
Good tour
Sky_S
, Jul 2022
It was a good tour. Good communication and friendly. Tour guides. Good stories to tell friends. Recommend the tour for sure
star-1
Utter disappointment.
Kenneth_M
, Jul 2022
The directions to the meeting place where a joke, and impossible to find. We could not meet the tour group because of road closures and poor directions.
star-5
An all day adventure that...
Jennifer_C
, Jul 2022
An all day adventure that was beautiful! Celene our tour guide was very knowledgeable. Definitely an experience we will never forget. One of the highlights of our girls trip!
star-1
BAIT AND SWITCH TOUR
Nicole_C
, Jul 2022
We were met at our Hotel by a dirty van that dripped condensation from the air conditioning vents on the ceiling. If you can even call it air conditioning. There were 14 of us. They brought a van that fit 12. We were told by the driver that this was just a ride to the meeting spot. We were taken to mega store in the middle of playa del Carmen to check in. We were left there for almost two hours. Apparently, it’s a ploy to get you to spend money at their store. ( or at least one they get paid a commission on) After the two hour wait we find out that we are in the same van and that they were splitting our group up with the rest of the tour. This tour was supposed to be a max of 18 as stated in the website. It ended up being 28 people. Two people from our group had to ride in a different van. The Tulum tour was nice and our guide was from there, so he was informative. We then went to the cenote and we were told that we could not swim unless we had life vests, oh and by the way the life vests are $3 per person. I would have been totally fine with that if they had told us up front but I am not a fan of bait and switch or non disclosed up charges. We were taken to a lunch in the jungle. This was the best part of the day! It was delicious and the staff was friendly. The swim with the turtles has become so commercial and was disappointing. I would not recommend this company or this tour. I would recommend renting a car and exploring by yourself.
star-4
Great Guide! Cool Cenote. Didn’t like Snorkeling.
Laura_T
, Jul 2022
Our guide was wonderful. Friendly. Easy to understand and very helpful. He had a great understanding of what he told us about and shared with us. Especially in Tulum. I would not do the sea turtles part again. We did see a few sea tuetles and other wildlife in the water, but there were far too many people following the one or two guides. I got kicked in the face several times despite trying to put plenty of room between me and others. And it was too difficult to try to all see one turtle with such a large group.
star-5
Best tour EVER!
Brittany_R
, Jul 2022
Where do I begin?! First of all, major shout out to our tour guide Herlan! He was absolutely wonderful and we never once had to wonder what we were doing or where we were going. If you go on this I would strongly recommend suggesting to be in his group. He told us ALL ABOUT the Mayans and the rich history of the ruins with plenty of time to explore. The cenote was awesome and a wonderful refresh after being in the sun with the ruins. Fyi, there is almost ZERO shade, wear short sleeves and a hat. Even w/ sunscreen you will burn. The buffet Mayan lunch was super tasty. Lastly, the swimming w sea turtles was AWESOME!!!! We saw so many turtles and other sea life. This tour was 100% worth the money and a great deal.
star-4
Good experience it could have been better.
Jennifer_C
, Jul 2022
Our guide was AMAZING! We love Herlan! Tummy was great and the Cenote was our favorite. Akumal was a disappointment, they grouped us with about 20-30 people, we couldn’t really see much and kept getting kicked.
star-5
10/10
Amirah_S
, Jun 2022
This was such an amazing experience, from walking through the ruins, to jumping 6.15 meters in to a cenote and then ending the day with swimming way out in the ocean to see the beautiful sea turtles. The staff was amazing and very attentive made sure everyone was hydrated and comfortable. Would definitely recommend this. If you’re not a great swimmer or if you get tired they have life jackets and they’ll help you get out to the turtles!
star-3
Snorkeling not great
Destiny_K
, Jun 2022
Cenote was fun. Way longer trip than what the thing said. Snorkeling wasn’t that great. Very muggy water and only 1 turtle. A ton of people were there even people not in the group and I kept getting kicked in the face and shoved away. They don’t give you flippers when snorkeling so it was very difficult.
star-5
Great adventure!
Claire_K
, Jun 2022
The ruins were interesting and beautiful even in the rain. The cenote was an amazing and unique experience. Though the ocean was a bit rough from the recent rain, we saw so many turtles and our snorkeling guides Ruben and Alex were the best. Our your guide Selene was personable and knowledgeable and kept everything running smoothly.
star-5
A 10/10
Trisha_L
, Jun 2022
This is one of the best excursions we've done! Herlan was amazing 👏 It was a fully packed trip! The ruins, swimming with the turtles and Akumal, the Mayan buffet, the private Cenote, and the chocolate tour with the glass blowing and tequila tasting! The Cenote and the Mayan food was the best! I would definitely recommend this trip to anyone. It was exactly as described. We did this in May 2022!
star-5
Unforgettable Sea Turtle Experience
nramato
, Jun 2022
This was an amazing day trip and good value for money, I felt. Our guides, Herlan and Mikey, did a great job. Tulum is beautiful. I would’ve liked more time to wander there. I think Herman’s talking points could’ve been shorter and then allow time for the group to wander while staying close to him for comfort level. The lunch was very good as well. I also really enjoyed the Cenote which was not as crowed as another one I’d been to. Finally, swimming with the sea turtles was the most amazing experience. I’ll never forget it. We saw probably about 6 of them as well as small mana rays, starfish and a crab.
star-5
One of the best experiences of our trip, worth it 100%
Lisa_C
, May 2022
One of the best experiences of our trip worth it 100%. Our tour guide Herlan and Alejandro were awesome, they got us there safe & secure, both were very friendly and knowledgeable. Herlan Is a Mayan, he was very knowledgeable about the ruins, gave us lots of exciting and fun facts and made the tour the best. The cenote was awesome fun, to jump almost 20 feet into that crystal clear, blue cold water, very refreshing after a hot day touring the ruins!! Swimming with the turtles was very fun, the guides there were very friendly and helpful. I would recommend this tour to anyone wanting to do it!
star-5
Great Tour!
Rebecca_N
, May 2022
At Tulum, the guides were very informative. He was of Mayan Ancestry. Very interesting. The Cenote swim was great as we were hot from the ruin tour. Then we had lunch which was very good. The turtle swim was great! Huge turtles very close. You have to swim out to them without your fins as the fins scare them. But the snorkel and mask are fine. All places we went you had mandatory life vests for the water. Which are actually helpful for snorkling but not for swimming. Our tour guide was Henrique. He was great!
1 traveler found this review helpful
star-5
Amazing!!
Jessica_V
, May 2022
Amazing experience!! Out tour guy (Herlan) was very nice and had a lot of information to help us understand about Tulum. He was very passionate about what he does and im so happy we ( my friends and I)had him as our tour guy!! I recommend him to everyone. First time in Mexico and i loved it and Tulum was amazing. :)
star-4
Great guide
Lisa_W
, May 2022
Rhett was a fun and knowledgeable guide. We never felt rushed and always felt safe. Would definitely recommend.
star-5
An amazing and worthwhile excursion!!
Hassan_A
, May 2022
We really enjoyed our excursion. It was seriously worth it and I highly recommend it! We started off at the Mayan ruins in Tulum and loved hearing about the history. Then we went to the beach at Tulum to snorkel. We saw turtles, sting rays, and more. A very fun and unique experience. We had two our guides at the beach site that joined us in the water to guide us and warn us for any sharks, haha. We actually were hoping to see a baby shark (there are no big sharks). Then we had an AWESOME lunch at a local restaurant on our way to the last stop. I love getting food in a non-tourist trap. The lunch is included in your purchase. It was a buffet and very good and I had the best mango margarita of my life!! Last, we went to the cenote which we were so happy to do at the end. The water is so refreshing. We were lucky to have a really great, kind, and knowledgeable tour guide, HERLAN!!! He really made the day trip worth it and he is so kind! The driver of our shuttle, Allen, kept us safe and watched over our belongings. Please try out this excursion!!!
star-3
Great until it was time for snorkeling
Jamie_B
, May 2022
Everything was great at the ruins we had very nice tour guides. The lunch buffet with the blessing before it was beautiful and we were so appreciative of the warm hospitality. The Cenote was more beautiful in person than could be imagined. Truly a bucket list experience. However when we got to Akumal beach the snorkeling instructor was very rude and had a nasty attitude. She accused me of kicking a sea turtle and accused the other person of touching the turtle which was absolutely false. She then cut the tour short and made everyone leave. To make matters worse she humiliated me in front of the entire group by telling them that we have to leave because I kicked a turtle. Who in their right mind would purposely kick any animal. She acted as if I had done something to her from the very beginning when I needed to use the safety tube since I am not a strong swimmer. Being humiliated publicly is not ok and it was unfair. I would never book this again considering the staff just made excuses for her behavior. I deserved an apology and the entire group agreed that it was insane and unfair. I have an assumption about why I was singled out but I don’t need to write that here.
1 traveler found this review helpful

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