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Rio Secreto Underground River Tour with Crystal Caves

star-4.5
|
Quintana Roo, Mexico

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Number of travelers
0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults
Free Cancellation
up to 24 hours in advance
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icon3 hours 30 minutes  (Approx.)
Pickup from select hotels
Mobile ticket
iconOffered in: English and 1 more

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
More questions?
(888) 651-9785

Overview

Explore the Rio Secreto Nature Reserve outside of Cancun on this full-day excursion, where you swim and wade in one of the most spectacular underground caves in Mexico. See the famous crystal caves on a tour that showcases the spectacular natural wonders of the Yucatán. Choose round-trip transportation from your Cancun hotel, or meet your guide at Rio Secreto directly.
  • Day trip from Cancun to the Rio Secreto Nature Reserve
  • Swim through an underground river and enjoy the tranquility inside an ancient cave
  • See gorgeous crystal-like cave formations above the turquoise water
  • Upgrade for hotel pickup and drop-off from most Cancun and Playa Mujeres hotels
Choose pickup at your Cancun hotel (select option at check out) or meet directly at Rio Secreto Nature Preserve.

Arrive at Rio Secreto and listen as your guide reviews safety considerations and hands out equipment, including a hard hat with a lamp, a wetsuit, a life vest, and water shoes.

Follow your guide into the underground cave to view the breathtaking crystal formations on both the ceiling and the floor. Walk along a path through the caves and wade or swim through the river itself. Enjoy the sound of your group's movement through the subterranean cavern echoing off the walls. View the vibrant colors and dramatic mineral forms that lie hidden deep below the surface of the earth.

Exit the cave and opt for a shower at the Rio Secreto's facility. Swing in a hammock and enjoy a buffet lunch before boarding your bus for the return trip. End your Rio Secreto adventure with drop-off at your hotel in Cancun or at the Plaza Kukulkan.
Itinerary
Stop At:  
Rio Secreto
This attraction is located near to Playa del Carmen, you will observe a natural history dating back millions of years and you will be able to swim about one kilometer below of the beautiful stalactites and stalagmites in groups of 10 people maximum on the underground river.
Duration: 1 hour 30 minutes
Admission Ticket Included
Stop At:  
Rio Secreto
After the swim, you will enjoy a delicious regional buffet in the Rio Secreto restaurant. ( alcoholic drinks are not included).
Duration: 1 hour 
Admission Ticket Included
The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the policy on sanitization during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the social distancing policy during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What measures are being taken to ensure staff health & safety during Rio Secreto Underground River Tour with Crystal Caves?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.
Q:
What is the maximum group size during Rio Secreto Underground River Tour with Crystal Caves?
A:
This activity will have a maximum of 10 travelers.

See all safety measures taken by Rio Secreto Underground River Tour with Crystal Caves.

Traveler Photos

Traveler Tips


  • "You're not allowed to take your camera/phone with you which is understandable cause you're constantly in and out of water, on uneven terrain etc, But unfortunately, our photographer didn't do a good job." See review
  • "The photos are very expensive so be prepared to pay 100 if you want your whole roll."

Reviews

4.5
star-4.5
264 Reviews
5 stars
225
4 stars
25
3 stars
3
2 stars
3
1 star
8
Reviews by Viator travelers
star-5
Great time
Edward_B
, Aug 2020
The experience was amazing. Due to the pandemic the groups that went into the caves were small which allowed for a more intimate time with the caves and the guide. The only drawback is the price of the pictures ($25 per picture) and you can’t take your our phone/camera into the caves due to being in water the majority of the time.
icon Response from Host , Aug 2020
Thank you for taking the time to write this review, We are making our best effort to keep everybody safe. Regarding the price for the pictures, we will review this feedback
star-5
Amazing experience
Lauren_M
, Jul 2020
Everyone was very friendly. The buffet lunch was good, a variety of tacos. The cave was awesome, so glad we had the opportunity to do this.
icon Response from Host , Aug 2020
Thank you for taking the time to write about the good impression you had on this amazing place. We are glad you liked our food and the nature beauties.
star-5
Incredible Experience
ReliosVitini
, Mar 2020
Incredible experience. Angel ( our guide ) was so informative, nice and funny. But nothing can top this river and caves. Would love to have this tour up to 6 hours of experience... longer trip.. hope that someday it will happen.
icon Response from Host , Apr 2020
Thank you for sharing your experience in this great river and caves, we are working on developing a long trip keeping the same quality as this one.
star-4
Highly recommended - a trip to remember
Anj
, Mar 2020
Wonderful experience! Definitely recommend it. Our guide Pablo was great at pointing out interesting things during the trip and giving us fascinating pieces of information as we went along. Down in the caves, as you swim along, silence takes on a new definition and you end up losing all sense of time. Nat Geo is involved in the management and it shows in the overall quality of the experience. Just one thing though, and this is the only reason why this trip gets 4 stars instead of 5. When you book on Viator, hotel pick up option is not clear. We ended up booking without it, and realized our error only when the local operator sent us an email. We had to contact Viator who helped us get the right option (btw, if you change your existing booking to add transportation, you will end up paying an extra few $ compared to a booking that includes pick up at the outset; easier to just cancel and rebook through a Viator agent who will make all the necessary changes in their system). Either Viator should improve the experience so customers can clearly pick an option, or you need to double check your registration if you want transportation from your hotel. If you don't have your own transport, you will need the hotel pick up; it is a fairly long drive from the Zona Hotelera area, where we were staying.
icon Response from Host , Mar 2020
Thank you for review and feedback about making clear that we do have two options for this trip: Admission Only (without transportation) and Rio Secreto + Transportation ( this option includes transportation.
star-5
Beautiful Caves and Fun Guides
James_T
, Mar 2020
From other reviews, I was a little worried about what to expect inside this cenote. I was very pleasantly surprised to find that the swim through the 'underworld' is beautiful and the tour about the right duration. Our guide, Leo, was fantastic, so friendly and informative. This tour was a great beginning to our first trip to Cancun and one of the best cave experiences we've enjoyed. I would bring friends back.
icon Response from Host , Mar 2020
Thank you for writing and contribute to keeping this experience in high standard, we will be glad to assist you in the future.
star-5
Amazing experience
NCK
, Mar 2020
Our guide Enrike made sure we had a wonderful experience inside the caves. There was never any pressure or stress and he was very knowledgeable. Would recommend.
star-4
Rio Secreto tour
StevenJ_D
, Mar 2020
We chose to meet at the Caves rather hotel pick up. We were told to arrive at 8:15 AM which we did only to find out the tour didn't start until 9 AM. The tour itself was fantastic as was our guide.
star-5
Amazing
Lynndouville
, Feb 2020
Awesome. Perfect Lynn handled and beautiful. Only problem is your photos are on a web link with a password and we can’t seem to get them. Going to contact for more info, but the underground cave experience was a once in a lifetime opportunity.
star-5
Underground Adventure
7regulaw
, Jan 2020
Very interesting and cool thing to do! Would definitely recommend to my friends and family if they would visit Yucatan.
star-5
Amazing, an experience I will not forget!
Sabrina J
, Jan 2020
One thing I will note is that I bought tickets under the assumption that I had purchased transportation as well but after looking again I realized the tickets were admission only, they did not say "admission + transportation". I made a short call to Viator and spoke with a representative who quickly corrected my mistake and we were set to go! Pickup/drop off was a breeze, the do's and dont's were clearly communicated, lunch was good and our guide Gustavo was fantastic! My favorite part was when the group got to float in total darkness listening to the bats flying over head.

Product code: 3206CUNRIO

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