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Catamaran
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Catamaran

star-11 Review
|
Puerto Aventuras, Mexico
Safety measures
icon4 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more
Safety measures
icon4 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

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Safety measures
icon4 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Overview

Saved to wishlist!
Lunch
Open bar
Use of Snorkeling equipment
Use of fishing equipment
Optional hotel pickup & drop-off (if selected)
Dock fee of US$ 5 per person
Hotel pickup & drop-off if you select the No Pickup Option

Departure Point

Av. Bahia Yanten, Mz 33, Lote 9, Local 2, 77750 Puerto Aventuras, Q.R., Mexico

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Infants must sit on laps
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Most travelers can participate
  • You must be able to swim on your own if you choose to snorkel.
  • Dock fee of US$ 5, must be paid directly at check in.
  • If your hotel is outside of coverage you will be asked to meet at nearby location.
  • This tour/activity will have a maximum of 50 travelers
  • OPERATED BY Cancun Travel Experience

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Catamaran?
A:
The policies on face masks and attendee health are:

  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Catamaran.
Q:
What is the policy on sanitization during Catamaran?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Catamaran.
Q:
What is the social distancing policy during Catamaran?
A:
The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Catamaran.
Q:
What measures are being taken to ensure staff health & safety during Catamaran?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Catamaran.
Q:
What is the maximum group size during Catamaran?
A:
This activity will have a maximum of 50 travelers.

See all safety measures taken by Catamaran.

Reviews

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star-1
1 Review
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Reviews by Viator travelers

Showing 1 of 1 review
star-1
Very unorganized
Lisa_R
, Jun 2021
We were at the lobby on time and waited in the lobby for 90 minutes. The driver never showed up, and the tour was canceled. This cancellation had nothing to do with bad weather.
icon Response from Host , Jun 2021
Dear Lisa, Thank you very much for taking the time to leave a review on the activity that as a matter of fact you were not able to join. We really apologize for the inconvenience we might have caused. After looking into our records and investigating further, it is clear that something went wrong on the day of the activity. The driver sent proof of being at the lobby at the scheduled pickup time and was not able to locate you or your party. Even though your reservation was marked as a no-show we proceeded with a full refund as an act of goodwill. Once again, we apologize for the inconvenience and really hope we can have you back anytime soon to provide you the experience you deserve. Next time you plan on visiting please reach out directly, our lines our open. Marco Schiapparelli +52 998 338 2784
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