Cancun Airport private departure transfer (Playa del Carmen to Cancun Airport)

We had a 7am flight out of Cancun so scheduled this private ride a head of time for 4:30am. We figured easy, no need to worry booked and the private company even confirmed. 4:20 we are outside waiting, 4:30 no one yet, 4:40 I start called the 4 numbers they gave and no answer or the number was disconnected! We had to rush to get a taxi so we were not late to our flight and they refuse to give a refund because the driver was there at 4:15 or earlier? I didn’t schedule that and he never called me even though they say he did

Our driver was very pleasant and made the trip back to the airport a breeze. Kept us safe and delivered us on time. Definitely recommend for a good experience

Convenient. Flexible. On time. Friendly. Good communication when confirming and if there are changes.

Our driver was in time and got us to the airport quickly, Helped us with our bags and said thank you.

They cancelled an hour before pickup and didn’t attempt too arrange alternate options. Very disappointed in this experience but this was just my experience others may have had better

This booking was scheduled for my client. Pickup and drop off was excellent and timely. The company confirmed the flight time for my clients and ensured they would have no delays

Driver was 35 minutes late for an airport transfer. The communication was pretty terrible. No one seemed to care that we almost missed a flight.

Timely and courteous service. Great value. I Highly recommended. The drivers showed up right on time and were extremely professional, for both legs of the trip.

The driver was 30+ mins late due to traffic and we missed our flights. We are not blaming the driver for the traffic since it's not his fault but there were no communications about being late/stuck in traffic when we are waiting to get picked up, we attempted to call the driver multiple times but it just goes directly to voicemail which has a full mailbox (could not leave any messages). We had to call the call center which took awhile to locate our reservation and they had to get a hold of the driver on their end to give us updates. The driver was trying to get us to the airport on time but unfortunately it was still too late. Our pick up time is 3.5 hours before our flights and from our hotel it's typically 40-45 mins drive to the airport. Better communication is needed, if we knew the driver will be late, we could of taken a taxi instead of waiting for him to avoid missing our flights.

Used the shuttle to and from the cancun airport to Tulum. It made the process so much easier. Each driver was on time and super nice. This is the way to go if you are looking for transportation from cancun to tulum and back !