Phi Phi and Khai Islands Premium Service Trip by Sea Star From Phuket

Beautiful day on the sea. Seastar had it all very well organized. Coffee/snacks to greet us at the office, and then water/soft drinks all day on the boat. I did the Phi Phi Island & Khai Island tour. Beautiful from a distance, but man, these places are sooo over-crowded! Khai Island is literally a little sand island covered with bars and restaurants. There was a guy on the tour taking pictures and shooting video of us all day. We could buy a usb stick to be delivered to our hotel that same night. I paid for it, and expected to get it later that night. No usb stick. I have now returned home, emailed Sea Star AND the photo company, but still no reply. I paid about $40 for the photos/videos, so it's not cheap. A person at my hotel called them and were told they would email me a link to download it, but still nothing. I want my photos. Or my money back.