Phi Phi Sunrise from Phuket

Thanks for your review. Its a shame you didn't elaborate on how and why you felt the tour was hurried. The vast majority of our customers are very satisfied with the value proposition of a small, more exclusive tour size. This directly effects our costs of running tours at low passenger numbers and is what drives our pricing. There's a fine balance between packing too many stops or not enough into a tour that is generally well received by the majority of our travellers. Some prefer to spend longer at some stops while others do not. We do take great care in making sure our tour descriptions online are accurate. Thank you for choosing us.

Hello, Many thanks for taking the time to review your day with Simba. At Simba we strive to be the safest tour boat company in Thailand with western standards set and followed. We certainly do not send out boats in all conditions as you suggested. We regularly cancel tours due to weather, and in the rare occasion have tours turn back if conditions were not as advertised by the Thai Meteorology department. We are aware the weather on the day of your tour took a turn for the worst. We are very sorry to hear of this, as we take great care in our assessment of the expected conditions for the day. The information we use is very detailed and in depth, and like meteorology all over the world, unfortunately is not 100% accurate as it turned out on your day of the tour. The weather worsened around lunch time many hours before it was forecast to, and I'm sorry this impacted the enjoyment of your wet day out. Our crew are highly experienced and well trained in their roles, and avoid dangerous boating wherever possible. Boating like aviation can be unpredictable at times, hence why we ensure our staff are of a high calibre and best equipped to handle conditions that arise unexpectedly. Please also understand that when our guests query us about whether conditions in Phuket, we are looking at a different set of weather indicators, in particular the weather you will encounter to the south east towards Phi Phi in this case, not what's happening in our immediate vicinity. Inclement weather in the tropics is almost always confined to relatively small, isolated areas. Thanks again for your feedback. I hope I have been able to allay some of your concerns, and I can assure you nobody at Simba would knowingly ever put our guests in harms way. Best regards, Paul