Private Shore Excursions Port Klang Cruise to Kuala Lumpur City Sightseeing Tour

We booked a trip for a private car to take us to Kuala Lampur from Port Klang in Malaysia. We notified them we were arriving on the Sapphire Princess at approximately 8:00 a.m. We were told to meet our driver outside the gate of the cruise terminal. We left our ship at 8:40 and proceeded to the gate. There were approximately 15-20 vehicles with passenger names waiting for tours, but nobody for us. We asked several of the drivers and were told our guy must be late and would meet us there. Our cell phones did not work in Asia and we were unable to call to get updated information. We waited until approximately 9:40 and still no show. Another cruise passenger invited us to join in on his van tour since they had a couple of extra spaces. They had been watching us talking to other drivers and looking for ours while waiting for another member of their party. We were very disappointed, but did join in on their van tour so we could at least see Kuala Lampur (which was approximately 2 hours travel). We didn't know if we would ever be back to the area and really wanted to see Kuala Lumpur. We contacted Viator as soon as we got back to the ship (approximately 5 pm) to let them know of no show, our disappointment, and request a full refund for no show. They contacted the company they contracted with who told them we were a no show. Absolutely not true. Viator has refused to refund our money. We booked with them only because they were a well known travel company and we thought we could depend on them for dependable service. BIG MISTAKE. We are disputing the charges with our credit card company and will NEVER use Viator again. Horrible customer service and undependable. You are much better off taking your chances with taxis outside cruise terminal (which we did in other ports and had good service.

The driver took to all the sites per the schedule. Overall good tour but a guide would have been useful. The tour description indicated lunch but no lunch was provided. The operator told us that we did not pay for lunch. But when I booked the tour, I did not see the option to ask for lunch.

The tour was well, also the guide, but we bought a full day excursión included the Batu Caves. the guide said the company want to drop us al port at 3.30 and it didn't be time to climp the caves, what a pity, for us it was the principal attraction.