Safety precautions are provided by the tour operator and are not checked by Viator for accuracy
Visit one of the most iconic buildings in the world like a VIP. Bypass the notoriously long lines of tourists and enter via priority access with your local guide. Learn about the building’s construction and history, and get a few tips on what else to see and do in Paris. Admire the city’s famous landmarks from the summit, then hit the gift shop on the way down.
Guided tour of Eiffel Tower's first and second tiers
Great tour!! Great guide!! I would do it again! I wish the tour company would of contacted us with the time change. We had to call to see why the tour guide wasn’t there on time. They told us the time had changed a hour later. Could of slept in a little if we knew!!
The Eiffel tower tour itself was very interesting and it was fun to go up there - even though it was too foggy to see anything from the top. It was impossible trying to find our tour guide. We were given the wrong location on our tickets. He actually spotted us looking lost at the tower. He had no sign showing he was the tour guide. We almost missed the whole thing.
We had the wonderful pleasure of having Meghan as our tour guide who was extremely knowledgeable. She provided us with great insight and walked us through our tour in an efficient manner that made the experience one that we will remember. She was considerate and engaged our kids (12,9 and 5) by bringing them into the conversation and encouraging questions. She was fantastic and being in a small group made a huge difference.
Very disappointing service. Booked this on behalf of my daughter and boyfriend for a romantic city break. Booked some weeks ago when reviews seemed OK and have used Vivator previously with no problems. However with 30 hours before their booked trip (7.30pm) had an email to say their slot had been moved to 1230 pm “ for operational reasons”. I immediately went back to them saying this was no good as they wouldn’t have even arrived in Paris then. At this point I should have cancelled completely but it was impossible to buy any other ticket from any operator which gave them access to the summit at that short notice. Eventually was offered a slot at 9.30 pm which was not ideal as it meant moving dinner reservations etc. Reluctantly had to accept and asked how they got their rearranged tickets. On the morning of their departure received another email saying to meet as per the original tickets where the guide would give them their passes for the summit. They went to the meeting point on the tickets at 9.15 pm as instructed but could find no one from either the Vivator or Star Florence organisations. They asked every official they could find but none of them had ever heard of them. Eventually they were allowed to go to the second floor, having given up on Star Florence and keen not to miss the sunset, but could not get access to the summit as they did not have the bar coded ticket, only the receipt showing they had paid for summit pass.
That same night got my daughter contacted them and was told they were there and that they waited for her...completely impossible to verify. No attempt was made to contact her by phone to see if she was close by. My further attempts to get a satisfactory explanation for this failure are now being ignored.
DO NOT USE THIS ORGANISATION! Complete waste of money. Buy your tickets from the Eiffel Tower itself...don’t panic if they don’t seem to have your intended date as I now know they seem to release tickets in tranches and you can probably get them just a couple of weeks out.
We were in the right place at the right time (along with several other people) to meet our tour guide and begin our much anticipated Eiffel Tower tour. The guide NEVER showed! No prior cancellation e-mail from Viator was sent to any members of our tour group. Needless to say we were all extremely disappointed as this was a huge hightlight on our Paris tour!