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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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New York, United States
43
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Free Cancellation
up to 24 hours in advance
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icon5 hours  (Approx.)
iconOffered in: English

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Face masks provided for travelers
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
Contactless payments for gratuities and add-ons

Overview

In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
  • Tour Ground Zero and the National 9/11 Memorial and Museum
  • Walk where the former World Trade Center once stood
  • A guide tells stories of tragedy and heroism from that tragic day in American history
  • Select from a morning or afternoon departure time to best suit your schedule

Why Travelers Choose This Tour

Get more insight into 9/11 with personal accounts and access to the Memorial and Museum and Observatory.
Saved to wishlist!
Professional, local guide with a personal connection to the events of 9/11
Exclusive Skip the Line Access to the 911 Museum
Entry to the One World Observatory
English Speaking Guide
Guided visit to 9/11 Memorial and Ground Zero
Gratuities
Face mask available for a $1 fee.

Departure Point

209 Broadway, New York, NY 10007, USA

Return Details

180 Greenwich St, New York, NY 10007, USA
  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Most travelers can participate
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • This tour/activity will have a maximum of 20 travelers
  • OPERATED BY ExperienceFirst

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Face masks provided for travelers
  • Temperature checks for travelers upon arrival
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What is the policy on sanitization during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What is the social distancing policy during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What measures are being taken to ensure staff health & safety during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What is the maximum group size during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:This activity will have a maximum of 20 travelers.

See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.

Still Have Questions?


Traveler Photos

Traveler Tips


  • "Highly recommend this tour to get background information before entering the museum itself" See review

Reviews

5.0
star-5
791 Reviews

Reviews by Viator travelers

Showing 1-10 of 791 reviews
star-5
Reliving9/11
Cathy_W
, Jun 2021
Seeing the museum and all of the artifacts from 9/11Tim was an excellent tour guide! He was very thorough and knowledgeable
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star-5
Meaningful
Patricia
, Jun 2021
Our tour guide Ray was enthusiastic and informative. While he provided us with factual information, he integrated personal stories that made the experience moving and meaningful.
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star-5
Ground Zero
Sue_R
, Jun 2021
The viewpoint of the events of 911 from resident of NYC. Tim was very informative and a great guide.
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star-5
Tim the tour guide is excellent. Elevator ride not so great
Mich
, Jun 2021
Our guide Tim was excellent. The WTC elevator ride and was a waste and I am off weeds by all the sales and gift shop in your face. The tour was great. WTC elevator ride a waste.
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star-5
The tour really gives perspective.
linda_m
, Jun 2021
Mike was the most amazing guide. So knowledgeable and personable. He made our trip so educational and fun. Highly recommend you ask for him.
HelpfulHelpful1 traveler found this review helpful
star-5
Amazing
Kristi_M
, Jun 2021
Tim was amazing! Very knowledgeable and friendly 10/10 would recommend him. He kept us on track with time but shared amazing information
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star-5
Personal Experience and Information!
Amy_C
, Jun 2021
Ray was an excellent guide!! His first hand experiences of that horrific day, months, and almost 20yrs following offered a greater impact to the tour. God Bless everyone who personally witnessed the events unfold and/or survived a loss as a result of the day. Never Forget!!!
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star-5
Definitely worth the time and money!
Jerry_P
, Jun 2021
Reviewing the details of that day is something every American should experience. Our guide, Ray was phenomenal. The fact that Ray is a New Yorker and was in the city at the time of the incident, made his presentation all the more impactful. The Museum is awe inspiring, with amazing displays! One World Trade Center and the Observatory are truly worth seeing and experiencing first hand!
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star-5
Bucket List Experience
JSG
, Jun 2021
Best tour EVER! Everyone needs to take this tour and get a deep understanding of how the world was change forever. Our guide was so awesome! He is an unapologetic, New Yorker who brought you right back to the tragic events of that horrific day in our history! My wife and I lost a cousin, one if New York’s bravest(Firefighter for those outsiders) that day. We can never forget!!
HelpfulHelpful1 traveler found this review helpful
star-5
Terrific
Christine_B
, Jun 2021
Everything was great. Very moving and a great guide Helene was very knowledgeable and very helpful. Loved it.
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