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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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New York, United States
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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
The 9/11 Memorial and Museum is best experienced with a tour guide who can set the horrific events of 9/11 into perspective and give you more background information.
The skyline of downtown New York is now dominated by the futuristic Oculus.
Two square basins mark the location of the former Twin Towers at the 9/11 Memorial.
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From $109.00

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Free Cancellation
up to 24 hours in advance
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icon5 hours  (Approx.)
iconOffered in: English
Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Face masks provided for travelers
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
Contactless payments for gratuities and add-ons
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Safety precautions are provided by the tour operator and are not checked by Viator for accuracy
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More questions?
(888) 651-9785

Overview

In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
  • Tour Ground Zero and the National 9/11 Memorial and Museum
  • Walk where the former World Trade Center once stood
  • A guide tells stories of tragedy and heroism from that tragic day in American history
  • Select from a morning or afternoon departure time to best suit your schedule

Why Travelers Choose This Tour

Get more insight into 9/11 with personal accounts and access to the Memorial and Museum and Observatory.
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From $109.00

Lowest Price Guarantee
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Professional, local guide with a personal connection to the events of 9/11
Exclusive Skip the Line Access to the 911 Museum
Entry to the One World Observatory
English Speaking Guide
Guided visit to 9/11 Memorial and Ground Zero
Gratuities
Face mask available for a $1 fee.

Departure Point

St. Paul's Chapel of Trinity Church Wall Street, 209 Broadway, New York, NY 10007, USA

Return Details

9/11 Memorial & Museum, 180 Greenwich St, New York, NY 10007, USA
  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Most travelers can participate
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • This tour/activity will have a maximum of 20 travelers
  • OPERATED BY ExperienceFirst (formerly New York Tour1)

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Face masks provided for travelers
  • Temperature checks for travelers upon arrival
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What is the policy on sanitization during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What is the social distancing policy during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What measures are being taken to ensure staff health & safety during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What is the maximum group size during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:
This activity will have a maximum of 20 travelers.

See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.

Traveler Photos

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Traveler Tips

  • "Highly recommend this tour to get background information before entering the museum itself" See review

Reviews

5.0
star-5
757 Reviews
5 stars
653
4 stars
69
3 stars
20
2 stars
10
1 star
5
Reviews by Viator travelers
Showing 1-10 of 757 reviews
star-4
My opinion
Ruth_M
, Jan 2021
Everything was very good especially the tour guide just let down because the 911 museum was closed and that was the main reason for booking
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star-5
Excellent tour guide
Shanon_S
, Oct 2020
Ryan was an awesome tour guide . He went into details explaining small details and experience. He also took time to answer questions and would let us share ours with patience and politeness never rushed us as we went through the tour. Hopefully when we do this again we will get him .
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star-5
Everything went like clockwork. We weren’t rushed in the museum.
Barbara
, Mar 2020
I have been there twice now. Loved it both times. Seems the guides all have a story “of their experience that day.” In the tower observatory where the blinds are closed keep moving. They want to sell you a better view. You can see it all on the next level down!
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star-4
Informative but too expensive for history lesson
nennarodz
, Mar 2020
Our guide was very informative and interesting. The weather was very cold and we were outside for at least an hour. I think when it's cold they should poll their audience to end it earlier if need be. To be honest you can save some money if you buy directly on the official site for the museum and one world observatory and still save if you choose a guided tour. Lines were not long either.
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star-5
A Must See
Bret_A
, Mar 2020
Very moving and humbling experience! A must see for all! Our tour guide Elizabeth was amazing!!!!!!!
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star-5
Excellent
Patrick_W
, Mar 2020
Julia was a great guide! She presents very well and quite knowledgeable. We learned a lot. She appears to enjoy her job so helps to keep her audience engaged.
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star-5
9/11 walking tour
Julie_G
, Mar 2020
Ryan did an excellent job with our tour group! Well done! So much information he shared that helped us understand what it was like that day!
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star-5
Great , Mary our tour guide was very nice and knowledgeable
Edwin_S
, Feb 2020
Your was great , Mary our tour guide was extremely nice to us . She was very knowledgeable on details . We enjoyed getting to know her
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star-5
Great Tour.. very information and worth the money!
Kelly_S
, Feb 2020
Julia was an excellent guide and this tour is a MUST-SEE in New York! Everyone was affected by the dark days of 9/11 and it is a way to pay tribute to those who lost their lives on that tragic day. Our tour guide was very informative. The skip-the-line is a must do with the museum as it was very busy on the day we were there. The Observatory was a great way to see the views of New York City if you don't have time to visit everywhere!
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star-5
911 all access
jvines118
, Feb 2020
Tom was an amazing guide. very informative and funny. Moving experience. I took myself and my 12 year old and we both learned a ton
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