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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
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New York, United States
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From $109.00
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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Free cancellation
Up to 24 hours in advance. Learn more
Cancellation policy
Free cancellation
- 24 hours prior100% refund
- Within 24 hoursNo refund
You can cancel up to 24 hours in advance of the experience for a full refund.
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
- This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Learn more about cancellations
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Safety measures
Keeping you safe during COVID-19
Vaccine? Quarantine? Masking?
Vaccine? Quarantine? Masking? We know, there’s a lot to keep track of. Be sure to check local guidelines so you’re aware of all travel requirements before you go. You can find more information about New York City here.
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Paid stay-at-home policy for staff with symptoms
Safety precautions are provided by the tour operator and are not checked by Viator for accuracy
More questions?
(888) 651-9785
More questions?
(888) 651-9785
5 hours (approx.)
Offered in: English
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Overview
In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
- Tour Ground Zero and the National 9/11 Memorial and Museum
- Walk where the former World Trade Center once stood
- A guide tells stories of tragedy and heroism from that tragic day in American history
- Select from a morning or afternoon departure time to best suit your schedule
Why Travelers Choose This Tour
Get more insight into 9/11 with personal accounts and access to the Memorial and Museum and Observatory.
Saved to wishlist!
From $109.00
Book Now
What's Included
Professional, local guide with a personal connection to the events of 9/11
Timed Ticket Access to the 911 Museum
Entry to the One World Observatory
English Speaking Guide
Guided visit to 9/11 Memorial and Ground Zero
Gratuities
Departure & Return
St. Paul's Chapel , 209 Broadway, New York, NY 10007, USA
9/11 Memorial Pools , 180 Greenwich St, New York, NY 10007, USAPlease meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be holding an orange flag. The chapel is between Fulton and Vesey streets on Broadway.
Additional Info
- Confirmation will be received at time of booking
- Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
- 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
- Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
- Wheelchair accessible
- Stroller accessible
- Service animals allowed
- Near public transportation
- Transportation is wheelchair accessible
- Also note, in case you are approached by street booksellers, they are not affiliated with us.
- Most travelers can participate
- This tour/activity will have a maximum of 25 travelers
- OPERATED BY ExperienceFirst
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
- This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Learn more about cancellations.
Frequently Asked Questions
The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policies on face masks and attendee health are:
- Face masks required for travelers in public areas
- Face masks required for guides in public areas
Q:
What measures are being taken to ensure staff health & safety during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policy on staff health & safety is:
- Paid stay-at-home policy for staff with symptoms
Traveler Photos



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Traveler Tips
- "Highly recommend this tour to get background information before entering the museum itself" See review
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Reviews
5.0
1,340 Reviews
5 stars
1,169
4 stars
98
3 stars
34
2 stars
22
1 star
17
Reviews by Viator travelers
We perform checks on reviews
Showing 1-10 of 1,340 reviews
Too much time wasted...
Anne_C
, Jun 2022
Both emotional and uplifting in equal measure.
Graeme_H
, Jun 2022
Excellent tour guide who told the story extremely well . For a very sad story, it had a very uplifting message. New York came together in the most incredible way .
Definitely recommend
Karol_M
, Jun 2022
Brian was great telling us the history of the places we were telling standing at as they happened on 9/11.Thank you Brian for telling us the good along with the sad.Museum was sobering but very nicely done.Got alittle teary at the memorial pools-wonderfully done to keep these people in our hearts forever.The view from one World Trade Center was awesome!
Personal stories
Candy_A
, Jun 2022
Awesome
Melissa_H
, Jun 2022
Personal story from tour guide Brian. He did a great job keeping us all together and sharing the story and rebuild of 9/11.
Must do experience.
Sharon_H
, Jun 2022
Whole experience was very good. Ray the guide explained well, asked and answered questions.. we had lunch in places Ray recommended and the went into the museum and observatory in out own time with the tickets.
Enlightening
Eileen_S
, Jun 2022
The significance of the the numbers and how they relate to history. Our guide Brian was fantastic. He made it fun, yet a definite learning experience.
Great Tour!
Kathleen_D
, Jun 2022
The microphone of our...
dariko_m
, Jun 2022
The microphone of our guide didnt work properly. We couldn't hear anything. The whole tour was not interesting. Would not recommend.
Response from Host , Jun 2022
Thank you for your feedback. We are sorry that your experience was unfavorable, and have investigated your claim to determine how to improve the quality of our tours and provide an elevated guest experience in the future. If you wish to reach out to further discuss the matter, we encourage you to write us at info@exp1.com
Courage
Karina_C
, Jun 2022
Learning more information on what actually happened that day that changed our country forever. Praying for all those that lost their lives and their families 🙏
Excellent Tour
Maurice_B
, Jun 2022
Davidson was fantastic! ...
Courtney_M
, Jun 2022
Not worth
Ruth_V
, Jun 2022
No worth, our guide person just made a very informal chat, his microphone was on bad shape, I got another tour the day before and had more facts from the memorial that on this trip, by the way the tour just lasted one hour not five as is described , I recommend to get your tickets from the museum website as well as the one to the observatory, you will spend half of the money as with them.
The guide was excellent!!...
Lisa_D
, Jun 2022
Helene is amazing
JENNA_L
, Jun 2022
Almost outstanding 9/11 Tour we’ve been on!
KennethLynn_K
, Jun 2022
Our tour guide Davidson...
kelly_c
, Jun 2022
911 experience
Lynne_L
, Jun 2022
Got there late and got a...
Jennifer_G
, Jun 2022
Got there late and got a different tire guide but he was fantastic! Very enthusiastic, from New York so he was veto knowledgeable and shared his experiences of 9/11.
PERFECT
Diana_R
, Jun 2022
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If you see an Experience Award Winner label, the award is based on average review ratings, share of bookings with a review, and number of bookings through Viator over a 12-month period.
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