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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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New York, United States
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

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Number of travelers
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon5 hours  (approx.)
iconOffered in: English

Operators have paid Viator more to have their experiences featured here

Overview

In remembrance of the events of September 11, 2001, take this guided tour of Ground Zero and the 9/11 Memorial. Walk through the space of the former World Trade Center in NYC, and get a deeper understanding of the events that took place on that day. Your ticket includes skip-the-line access to the 9/11 Museum and Memorial, as well as the One World Observatory for panoramic views of the city.
  • Tour Ground Zero and the National 9/11 Memorial and Museum
  • Walk where the former World Trade Center once stood
  • A guide tells stories of tragedy and heroism from that tragic day in American history
  • Select from a morning or afternoon departure time to best suit your schedule

Why Travelers Choose This Tour

Get more insight into 9/11 with personal accounts and access to the Memorial and Museum and Observatory.
Saved to wishlist!
Professional, local guide with a personal connection to the events of 9/11
Timed Ticket Access to the 911 Museum
Entry to the One World Observatory
English Speaking Guide
Guided visit to 9/11 Memorial and Ground Zero
Gratuities
St. Paul's Chapel , 209 Broadway, New York, NY 10007, USA

Please meet our tour concierge at St. Paul's chapel on Broadway. They will be standing by the gate and will be holding an orange flag. The chapel is between Fulton and Vesey streets on Broadway.

9/11 Memorial Pools , 180 Greenwich St, New York, NY 10007, USA
  • Confirmation will be received at time of booking
  • Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
  • 9/11 Museum policy: You will get a timed entry into the 9/11 Museum. Depending on availability, your ticket may be for immediately after your walking tour conclusion or some time later. The museum reserves the right not to admit you if you are early or late. You cannot re-enter the museum. There is a security checkpoint upon entering the museum. All large bags will need to be left at the coat check. You can bring in food and beverages must consume them in the Atrium level. No flash photography is allowed. No talking on cell phones
  • Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 2pm tour typically has an entry time of 5:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Also note, in case you are approached by street booksellers, they are not affiliated with us.
  • Most travelers can participate
  • This tour/activity will have a maximum of 25 travelers
  • OPERATED BY ExperienceFirst
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.
Q:
What measures are being taken to ensure staff health & safety during All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory?
A:The policy on staff health & safety is:

  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory.

Traveler Photos

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Traveler Tips


  • "Highly recommend this tour to get background information before entering the museum itself" See review

Reviews

5.0
star-5
1,340 Reviews

Reviews by Viator travelers

We perform checks on reviews

Showing 1-10 of 1,340 reviews
star-3
Too much time wasted...
Anne_C
, Jun 2022
Too much time wasted walking outside and away from the museum. As such, ran out of time for the museum itself
star-5
Both emotional and uplifting in equal measure.
Graeme_H
, Jun 2022
Excellent tour guide who told the story extremely well . For a very sad story, it had a very uplifting message. New York came together in the most incredible way .
icon Response from Host , Jun 2022
Thank you for this thoughtful review. We're please to hear you had a good experience on the tour.
star-5
Definitely recommend
Karol_M
, Jun 2022
Brian was great telling us the history of the places we were telling standing at as they happened on 9/11.Thank you Brian for telling us the good along with the sad.Museum was sobering but very nicely done.Got alittle teary at the memorial pools-wonderfully done to keep these people in our hearts forever.The view from one World Trade Center was awesome!
icon Response from Host , Jun 2022
Thanks for this great review. It's wonderful to hear how much you enjoyed your time with Brian. We're happy to have had you on the tour.
star-5
Personal stories
Candy_A
, Jun 2022
I loved hearing the actual stories told by the guide. She was very personal and friendly. Vey I knowledgeable young lady.
icon Response from Host , Jun 2022
We're happy to hear you had such a nice experience. Thanks for this wonderful review.
star-5
Awesome
Melissa_H
, Jun 2022
Personal story from tour guide Brian. He did a great job keeping us all together and sharing the story and rebuild of 9/11.
icon Response from Host , Jun 2022
Thanks for letting us know how much your enjoyed your tour with Brian. We will be sure to pass along your kind word to him.
star-5
Must do experience.
Sharon_H
, Jun 2022
Whole experience was very good. Ray the guide explained well, asked and answered questions.. we had lunch in places Ray recommended and the went into the museum and observatory in out own time with the tickets.
icon Response from Host , Jun 2022
Thank you for letting us know about your experience. We are very pleased to hear that you had a great time!
star-5
Enlightening
Eileen_S
, Jun 2022
The significance of the the numbers and how they relate to history. Our guide Brian was fantastic. He made it fun, yet a definite learning experience.
icon Response from Host , Jun 2022
Thank you for sharing this great review. It's nice to hear you had such a wonderful experience with Brian!
star-5
Great Tour!
Kathleen_D
, Jun 2022
Great tour. Tour guide shared his personal experience with 9-11. Very heartfelt. Well organized. Tour guide was very patient with all on the tour.
star-3
The microphone of our...
dariko_m
, Jun 2022
The microphone of our guide didnt work properly. We couldn't hear anything. The whole tour was not interesting. Would not recommend.
icon Response from Host , Jun 2022
Thank you for your feedback. We are sorry that your experience was unfavorable, and have investigated your claim to determine how to improve the quality of our tours and provide an elevated guest experience in the future. If you wish to reach out to further discuss the matter, we encourage you to write us at info@exp1.com
star-5
Courage
Karina_C
, Jun 2022
Learning more information on what actually happened that day that changed our country forever. Praying for all those that lost their lives and their families 🙏
icon Response from Host , Jun 2022
Thank you for taking the time to leave this nice review. We're so happy to have been able to share this experience with you.
star-5
Excellent Tour
Maurice_B
, Jun 2022
The tour was great. Brian, our tour guide made it more rewarding with stories from that day. Although, it was a lot of walking, he slowed down for us, because I had a knee replacement.
star-5
Davidson was fantastic! ...
Courtney_M
, Jun 2022
Davidson was fantastic! He did a wonderful job! Would highly recommend him as a tour guide. Full of information and very knowledgeable.
star-1
Not worth
Ruth_V
, Jun 2022
No worth, our guide person just made a very informal chat, his microphone was on bad shape, I got another tour the day before and had more facts from the memorial that on this trip, by the way the tour just lasted one hour not five as is described , I recommend to get your tickets from the museum website as well as the one to the observatory, you will spend half of the money as with them.
icon Response from Host , Jun 2022
We're sorry to hear your tour was less than ideal. We do strive to provide exceptional experiences. If you are able to reach out to further discuss the matter, we would love to hear from you at info@exp1.com
star-5
The guide was excellent!!...
Lisa_D
, Jun 2022
The guide was excellent!! Very informative. Took us back to that day and it was very thought provoking and emotional.
star-5
Helene is amazing
JENNA_L
, Jun 2022
Very good host - funny & informative. Excellent history & details. Perfect duration of a tour. We loved Helene!
star-5
Almost outstanding 9/11 Tour we’ve been on!
KennethLynn_K
, Jun 2022
Our tour guide, Helene, did an excellent job of telling us the history and symbolism of New York iconic places and of the events that occurred before during and after 9/11.
star-5
Our tour guide Davidson...
kelly_c
, Jun 2022
Our tour guide Davidson was really informative and pleasant! He made the tour enjoyable and full of lots of interesting information that we wouldn’t have know if we’d not done the tour. He is a credit to you and I would recommend this tour to anyone wanting to do it!
star-5
911 experience
Lynne_L
, Jun 2022
Friendly and knowledgeable tour guide James. We’ll paced and enjoyed listened to his facts and stories.
icon Response from Host , Jun 2022
Thank you for leaving this very nice review. We're happy to hear you had such a nice experience.
star-5
Got there late and got a...
Jennifer_G
, Jun 2022
Got there late and got a different tire guide but he was fantastic! Very enthusiastic, from New York so he was veto knowledgeable and shared his experiences of 9/11.
icon Response from Host , Jun 2022
We're so happy to hear you had such a positive experience on the tour. Thanks for leaving this great review!
star-5
PERFECT
Diana_R
, Jun 2022
It was a day full of informative sights. We love learning history from our tour guide Rob. We live how he tell the story of 9/11 museum based on his very own experience. Its perfectly an awesome tour there. Everything was so good and smooth. Greetings from Philippines

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