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911 Ground Zero Tour & Museum Skip-the-Line Access

New York, United States

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Free Cancellation
up to 24 hours in advance
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icon4 to 5 hours  (Approx.)
Mobile ticket
iconOffered in: English

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for guides in public areas
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
More questions?
(888) 651-9785


Visitors can learn about one of America's greatest national tragedies—and pay their respects—by visiting the World Trade Center Complex in Lower Manhattan. On this two-part, guided walking tour, travelers learn about the September 11 attacks, visit the World Trade Center Memorial Plaza, and uncover the heroic actions of the first responders. Stop at the National 9/11 Memorial & Museum for a self-guided tour, and explore the hallowed site at your own pace.
  • Visit the World Trade Center site, and tour the 9/11 Memorial & Museum
  • Learn about the tragic history of the site from your guide
  • Get a personal experience on this tour with no more than 15 travelers
  • Enjoy skip the line access tickets included in the tour price
Saved to wishlist!
9/11 Museum Skip-the-Ticket Line Access
All Fees and Taxes
Narrated 2-Hour Walking Tour
Gratuities are welcomed and appreciated.

Departure Point

195 Broadway, New York, NY 10007, USA

Return Details

World Trade Center, New York, NY, USA
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY Thermo Sage, Inc

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
What is the policy on face masks and attendee health during 911 Ground Zero Tour & Museum Skip-the-Line Access?
The policies on face masks and attendee health are:

  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by 911 Ground Zero Tour & Museum Skip-the-Line Access.
What measures are being taken to ensure staff health & safety during 911 Ground Zero Tour & Museum Skip-the-Line Access?
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by 911 Ground Zero Tour & Museum Skip-the-Line Access.


15 Reviews
2 stars
1 star
Reviews by Viator travelers
Showing 1-10 of 15 reviews
The best
, Nov 2020
Andrew was awesome and very knowledgeable. Loved the tour. Had a great experience and would recommend
Respectful, moving, and very well done
Joanne A
, Nov 2019
Andrew Lazar was our guide. We had a small group of 6. Andrew went way above and beyond while trying to contact 2 of the group who were late arriving at the meeting spot. He went ahead and started the tour after we waited over 20 minutes for them to arrive. They did catch-up shortly after he started and he made sure they got the information they had missed. I really like that he presented the information from the viewpoint of the Fire Company who survived the collapse of the towers. Andrew went at a pace that was easy for everyone and the tour was just the right amount of time. He took us all around the site and into different buildings that gave a great variety of views around the site. The site had special meaning to Andrew as his mother and grandmother worked in buildings affected by the event. The memorial and museum are well presented. A fitting memorial and affirmation of life.
, Oct 2019
Brendan was a amazing tour guide and story teller. He showed us a lot of different things that we would had not seen we would had missed.
911 tour
, Oct 2019
Andrew was a good tour guide. Learned a lot about this sad day in US history. While very sad, the museum was tastefully done
Ground Zero walking tour
, Sep 2019
Our guide was knowledgeable including some personal stories. Allowed time for pictures and a restroom break. Gave additional lower Manhattan details. Our your will last with us a lifetime!
Andrew is great!
, Sep 2019
Our tour guide was Andrew and he was great! So informative. He was able to take us through the events of that day and it was very emotional. But Andrew really knew his stuff. Thank you and definitely join the tour!
Great tour!
, Jul 2019
Meaningful tour of many interesting facts. Enjoyed seeing the Oculus and spending time at the memorial pools. Very moving. Thank you to our guide, Andrew.
Not worth it
, Jun 2019
The tour guide needs to re think his tour style. Relaying on his large pictures to explain the events was very amateur and childlike. I would recommend acting like a New Yorker to convey the emotion of the city's devastation.
A Very Worthwhile Tour
, Jun 2019
T. Sage our guide was very engaging, pleasant, and knowledgeable. As a result, we relived an unforgettable period of American history. I'd miss a lot without a guide like him!
A must see in NYC
, May 2019
Our guide Brendan was excellent. We had a four person tour and it was soon worthwhile. Brendan covered all the key events during the tragedy and brought home just how heroically the responders and victims behaved. While we were talking a former commissioner of the NYC fire Department walked up and listened in to Brendan's talk. He liked the story he heard! The museum tour was incredible and again something not to miss.

Product code: 44983P11

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