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9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket

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New York City, United States

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Free Cancellation
up to 24 hours in advance
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icon2 to 4 hours  (Approx.)
iconOffered in: English

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Face masks provided for travelers
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
Contactless payments for gratuities and add-ons
More questions?
(888) 651-9785

Overview

In remembrance of the events that took place on September 11, 2001, take this 1.5-hour walking tour of Ground Zero and the National September 11 Memorial. Walk through the space of the former World Trade Center in New York City. A certified guide with a personal connection to the events of that day shares stories of tragedy and heroism. Get a deeper understanding of the events that took place here. Upgrade to add entry into the National September 11 Museum.
  • Take a guided walking tour of Ground Zero and the 9/11 Memorial
  • Hear first-hand stories of 9/11 from your guide
  • Guarantee your place on the tour by pre-booking
  • Optional upgrade to add admission to the 9/11 Museum
Narrated walking tour
Professional, local guide with a personal connection to 9/11
Exclusive Skip the Line Access to the 911 Museum
9/11 Museum Entry (If Option Selected)
Guided visit to the 9/11 Memorial and Ground Zero
Gratuities

Departure Point

St. Paul's Chapel, 209 Broadway b/t Fulton Street & Vesey Street, New York City, NY 10007-2977
This Ground Zero walking tour begins at St Paul's Chapel, aka the Little Chapel That Stood. St Paul’s is the oldest public building in New York City that’s still actively used. This church somehow survived the falling debris from the 9/11 attacks on the World Trade Center despite being only one block away from the melee. It became a kind of rescue center during the aftermath of the tragedy, and the iron fence that surrounds it became a place for family members to post notices about their missing loved ones.

As the tour continues, walk to the FDNY Memorial Wall and FDNY Ten House. Hear the heroic stories about the emergency responders on that day and see the fire station at Ground Zero.

Finally, enter the National September 11 Memorial, aka the 9/11 Memorial, a tribute of remembrance and honor to the almost 3,000 people who were killed on 9/11 — at the World Trade Center site, in the plane crash near Shanksville, Pa., and at the Pentagon — as well as the six people who were killed in the World Trade Center bombing in February 1993.

There are twin reflecting pools at the very spots where the Twin Towers once stood. Look up and see One World Trade Center’s Freedom Tower.

There is an optional upgrade to include entry into the National September 11 Museum — 110,000 square feet of exhibit space located at the heart of the World Trade Center site. The museum tells the story of 9/11 through multimedia displays, archives, narratives and a collection of artifacts. The lives of every victim of the 2001 and 1993 attacks are commemorated here.
Itinerary
Stop At:  
St. Paul's Chapel
We will start the tour at St. Paul's Chapel, New York City’s oldest public building still in continuous use. Just one block away from the 9/11 attacks, it miraculously survived the falling building and debris. St. Paul’s Chapel served as a makeshift rescue center during the aftermath. Its iron fence became a bulletin board where family members posted notices of their missing loved ones. Today, with the mementos received from people around the world supporting New York City, the church serves as both a landmark and a tribute.
Duration: 15 minutes
Admission Ticket Free
Stop At:  
The Oculus
The outside structure of the World Trade Center Transportation Hub, is the subway entrance and extensive shopping center.
Duration: 15 minutes
Admission Ticket Free
Stop At:  
The National 9/11 Memorial & Museum
Enter the 911 Museum with exclusive skip the line access. Admission to the museum is only included if that option is selected.
Duration: 2 hours 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • A moderate amount of walking is involved. Please wear comfortable shoes
  • Please dress appropriately and bring layers in case of cold weather
  • 9/11 Museum admission is NOT included unless option is selected at time of booking
  • Children 5 and under free with paid adult ticket
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • This tour/activity will have a maximum of 20 travelers
  • OPERATED BY ExperienceFirst (formerly New York Tour1)

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during 9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Face masks provided for travelers
  • Temperature checks for travelers upon arrival
See all safety measures taken by 9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket.
Q:
What is the policy on sanitization during 9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket?
A:
The policy on sanitization is:

  • Hand sanitizer available to travelers and staff
See all safety measures taken by 9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket.
Q:
What is the social distancing policy during 9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by 9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket.
Q:
What measures are being taken to ensure staff health & safety during 9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by 9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket.
Q:
What is the maximum group size during 9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket?
A:
This activity will have a maximum of 20 travelers.

See all safety measures taken by 9/11 Memorial & Ground Zero Tour with Optional Skip-the-Line 9/11 Museum Ticket.

Traveler Photos

Traveler Tips


  • "If you have the time, take the tour then visit the museum." See review
  • "Highly recommend this tour prior to visiting the museum as it will put everything into perspective by someone who lived through that day's events." See review
  • "Some walking outside but inside parts of the tour had escalators and elevators so dont feel you cannot take tour if you have a hard time climbing stairs like me" See review

Reviews

4.5
star-4.5
1,633 Reviews
5 stars
1,284
4 stars
191
3 stars
71
2 stars
51
1 star
36
Reviews by Viator travelers
Showing 1-10 of 1,633 reviews
star-5
good
Helena_Reitman
, Aug 2020
Was very very good I gat lot more information was lots walking excellent informations big huge place
star-4
March tour
Allyson_S
, Mar 2020
Our tour included the memorial and museum both of which were highlights of our trip. Our guide was distracted at times and "previews" of what we were were going to see next at times prevented having extended quality time at key spots on the tour.
star-5
Lindsey was A++
KathleenA
, Mar 2020
Lindsey was so sweet. She was incredibly knowledgable about every little thing having to do with the world trade centers, oculus, 9/11 attacks, and ground zero! So intelligent! Grateful to have had her as a guide. 11/10!
star-5
Awesome tour
Daniel_M
, Mar 2020
Peter was a very informative tour guide. He informed us he was the 2nd best tour guide in NYC lol. We hope our rating elevates him to Number 1. Tour is highly recommended and definitely worth the money. Museum was wonderful. It was a moving and solemn experience. Don't rush yourselves allow plenty of time and go early. Awesome day.
star-3
Good tour, great museum, but....
Dawn_B
, Mar 2020
The tour was very good, do-able for all ages as the distance covered isn't massive and although there are some stairs there are also escalators/elevators. Toilets are nearby. Our guide, John, was very informative, spoke clearly and told us about his personal experience of 9/11. The memorial pools were not on due to the high wind, but we returned another day. The museum is huge, very interesting and very emotional. With damaged vehicles, twisted girders and the many personal stories and effects, it really hits home what a devastating tragedy this was for all involved. I found it too hard hitting in parts. We were in there about 1.5 hrs and still missed bits. I've rated the tour as 3 stars only because of the bad experience we had at the beginning of the tour. Due to a mix up with the tour company (not viator) we weren't on the list and, despite being two of the first there, had to wait whilst others were checked in as and when they arrived. I had a ticket which PROVED payment and an email but the rep was having none of it. We were made to feel like gatecrashers. Eventually, he found confirmation, but no apology whatsoever was offered and we missed the beginning of the tour. It was handled very unprofessionally. Also, beware the men selling 'memorial books' - they appear to be connected to the tour but they aren't.
star-3
Seeing the memorials
Sharlu_M
, Mar 2020
To be fair, it was a really cold, windy day. I was a little disappointed they we didn’t spend more time at the actual memorials. We chose not to do the museum so we could spend more time on the site. That was the least of the tour. I didn’t feel like I got a lot for my ticket price.
star-5
Ground Zero
Joanne_M
, Feb 2020
Alison was a fantastic guide who explained to us the events of 9/11 in a very informative and engaging manner. We learnt so much about the events of that fateful day. Very heart moving experience. Would highly recommend this tour to everyone visiting NYC.
star-5
Emotional rescue.
Joseph_Szary
, Feb 2020
The tour was excellent. Nick our guide was well informed and very knowledgeable. His delivery of the information also clear and organized. Well done.
star-5
First time at 9/11 memorial
Philippe
, Feb 2020
Our guide Bryan was fantastic. It is really the first time that we had a guide explaining so vividly with a lot of personal touches. Despite the fact that 9/11 was a horrible event, Bryan's message was one of hope, courage and human kindness. Best tour ever...
star-5
Julia our guide was excellent.
Richard_C
, Feb 2020
Our family took the 9/11 tour yesterday- Julia was our guide. It was informative, detailed and worth every dollar.

Product code: 5250GROUNDZERO

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