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Skip the Line: 9/11 Memorial Museum Admission Ticket

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New York City, United States

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Free Cancellation
up to 24 hours in advance
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icon2 hours  (Approx.)
Mobile ticket
iconOffered in: English

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Temperature checks for travelers upon arrival
Contactless payments for gratuities and add-ons
More questions?
(888) 651-9785

Overview

Prebook your admission to the 9/11 Memorial Museum in lower Manhattan, and guarantee your entry to the center that documented the terrorist attacks on the World Trade Center in 2001. Museum artifacts include first-person accounts of what happened on that September morning in 2001, multi-media displays, and exhibits on history, which commemorate nearly 3,000 people who lost their lives in the attacks.
  • Guarantee your admission to NYC's 9/11 Memorial Museum
  • Learn about the terrorist attacks, and explore the museum at your own pace
  • Save time and get direct entry on your mobile device
  • Download a free audio guide, available as a mobile app or as a handheld rental on site
Audio guide (mobile app available for free download)
Food and drinks

Departure Point

The National 9/11 Memorial & Museum, 180 Greenwich St World Trade Center, New York City, NY 10007-0089
Start your visit to the 9/11 Memorial Museum with a self-guided tour of the exhibitions and multimedia displays. The museum itself is located below the 9/11 Memorial, the reflecting pools that are the footprints of the Twin Towers that fell due to the devastating terrorist attack in 2001. 

With your timed admission, you have guaranteed entry to stay for as long as you want. It is suggested that you take at least two hours to wander the museum. This admission saves you time by giving you direct entry into the center with your mobile device. 

Be sure to download the free audio guide to your Apple or Android device so you can get the most out of your museum experience. 

The museum also includes a pair of main exhibits: a memorial exhibition called In Memoriam, in honor of the people who lost their lives that day in 2001 as well as the people who were killed during the World Trade Center 1993 bombing. The second exhibition is September 11, 2001, a three-part exhibition that tells the tale of the day and analyzes motives for the attacks. It also shows the aftereffects of the attack and how the event changed the world, both locally and globally. 

This museum experience brings out the emotions in the guests who visit. Get ready to hear the stories of loss and sadness, of compassion and recovery, as you explore the space.
Itinerary
Stop At:  
The National 9/11 Memorial & Museum
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26, 1993, as well as those who risked their lives to save others and all who demonstrated extraordinary compassion in the aftermath of the attacks.
Duration: 2 hours 
Admission Ticket Included
Stop At:  
World Trade Center Memorial Foundation
Historic Sites, Historical Walking Areas
Duration: 1 hour 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Children ages 6 and under are free
  • Direct entry on your mobile device is available
  • Ticket is for a specific date and time of entry
  • All visitors will be screened by airport-style security
  • No re-entry is allowed after exiting the building
  • Photography is permitted for private, non-commercial use only
  • Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
  • The use of cell phones for conversation is prohibited in exhibition spaces and theater
  • Mobile devices, including cell phones, used to play audio tours must be connected to headphones or a headset
  • Using the audio guide is recommended (mobile app available for free download or available as a handheld rental on site for an additional cost); your own headphones/headset is required (headphones are available for purchase on site)
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • Most travelers can participate
  • OPERATED BY National September 11 Memorial & Museum

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Skip the Line: 9/11 Memorial Museum Admission Ticket?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Skip the Line: 9/11 Memorial Museum Admission Ticket.
Q:
What is the policy on sanitization during Skip the Line: 9/11 Memorial Museum Admission Ticket?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
See all safety measures taken by Skip the Line: 9/11 Memorial Museum Admission Ticket.
Q:
What is the social distancing policy during Skip the Line: 9/11 Memorial Museum Admission Ticket?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Skip the Line: 9/11 Memorial Museum Admission Ticket.
Q:
What is the maximum group size during Skip the Line: 9/11 Memorial Museum Admission Ticket?
A:
This activity will have a maximum of 9 travelers.

See all safety measures taken by Skip the Line: 9/11 Memorial Museum Admission Ticket.

Traveler Photos

Traveler Tips


  • "Allow at least 2-3 hours to walk through, but its easy to spend more time than that." See review
  • "Allow at least 2 - 3 hours for this tour even though you could physically walk through the building in 5 minutes." See review
  • "Not to be missed and well worth skipping the queue as it is hugely busy." See review

Reviews

5.0
star-5
2,381 Reviews
Reviews by Viator travelers
Showing 1-10 of 2,381 reviews
star-5
Excellent
Gina_P
, Oct 2020
Quick and easy process. My friend,our kids and I wanted to do something with our kids. We are from Brooklyn and decided to take the ferry to dumbo and walk over the bridge. We also decided to visit the September 11th memorial museum. Ordering the ticket from this website was quick and easy.
star-5
Great experience
Mary_C
, Sep 2020
Was great experience and was able to get right in and tour the museum. I will use the service again. Love that we got same day tickets
star-1
Cancelled
Katy_S
, Mar 2020
It was cancelled and we are still waiting to hear on how we get our money refunded. I’m certain the experience would have been amazing had we been able to go. This review is solely based on the fact that we paid for something that we did not get to do.
star-4
Easy access to 9/11 museum
Heather
, Mar 2020
Made it super easy to just walk in and not deal with queues. Could see there were wait times on the video screens. It is less crowded earlier in the morning.
star-5
Ground zero
Margaret
, Mar 2020
Amazing experience. A definite must do! Very emotional and a memory that'll last forever. So we'll put together, incredible.
star-5
Happy to skip the wait
Tim
, Mar 2020
It was a joy to walk up to the 9-11 memorial, see 100 people waiting to buy tickets and skip the wait and walk right in to the security area. Definitely worth the small fee.
star-5
Emotional
Jpearce
, Mar 2020
Well worth the visit we got there early around 9am no queues at all did the tour on our own no audio as it takes longer to go round if you are on a time scale very emotional
star-4
9/11 Memorial museum
Tony
, Mar 2020
The entrance to the venue was snagless, straight through without a wait. Although expect airport style security checks as you enter the building. The disappointment was with the audio tour. I expected it to be included but this was only through an app, so the audio equipment was needed to be hired at $8 per person. The exhibits were many and the whole tour was a sobering experience, as expected. You need to see it to believe it, just like watching the original event!
star-5
No waiting
Treva_D
, Mar 2020
This was perfect took about 3 minutes if that walked right in! The people we would have been behind in line hadn't moved at all and we were walking in the door! love it thank you
star-4
9/11 museum
Good
, Mar 2020
I was really impressed and moved by the museum. The security check went smooth and efficient. The young ladies outside the entrance at the cattle walk could be a little more welcoming. They were almost rude. We are customers after all. I used the coat check and they were great even helping me with directions to battery park so we could catch a boat to Ellis island. I was upset that we were not able to return after our boat trip. We unfortunately didn’t have enough time to finish the tour. The trip advisor info said 2 hours were enough to tour but I could have done 4 in your place.

Product code: 7195SEPT11

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