Departure & Return
The meeting point is across from the Shinkansen exit/entrance under the Information Board. Our guide will be there by 9:20.
- Confirmation will be received within 48 hours of booking, subject to availability
- Not wheelchair accessible
- Stroller accessible
- Service animals allowed
- Near public transportation
- Infant seats available
- Most travelers can participate
- Please wear suitable shoes for the walking trail into the Snow Monkey Park.
- During the winter it is common to see the Snow Monkeys enjoying the hot spring bath, however from spring up to autumn there will be times where the monkeys play or eat in the water, however please note that the monkeys are wild animals and there is no guarantee that there will be monkeys in the bath.
- There are a few days in the year that the monkeys might not come down to the park. In such case we will provide an alternative activity.
- It is possible to extend your stay at Hotel Kokusai 21. Please send us your preferred length of stay if this is what you’re looking for.
- Guests are required to follow the Snow Monkey Park rules at all times. Guests are not permitted to touch, hold, feed or bathe with the monkeys at any time. There are no barriers separating the monkeys from visitors to the park. Please ensure you keep a minimum distance of 1 to 2 meters between yourself and the monkeys. Your guide will explain the rules prior to entering the park.
- This tour/activity will have a maximum of 50 travelers
- OPERATED BY Machinovate Japan Ltd.
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
Learn more about cancellations.
- Face masks required for guides in public areas
- Temperature checks for travelers upon arrival
- Hand sanitizer available to travelers and staff
- Regularly sanitized high-traffic areas
- Gear/equipment sanitized between use
- Transportation vehicles regularly sanitized
- Social distancing enforced throughout experience
- Guides required to regularly wash hands
- Regular temperature checks for staff