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Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry

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Badge of Excellence
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Montego Bay, Caribbean
Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry
Likely to Sell OutLikely to Sell Out

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon1 to 2 hours  (Approx.)
Pickup offered
Mobile ticket
iconOffered in: English

Overview

Enjoy access to the Club Mobay departure and arrival lounges with this pass. Get fast-track service through immigration, customs and security with personalized assistance. Travel like a true VIP when you relax in the private lounge to wait for your flight, using the high-speed Wi-Fi and enjoying the beverages and snacks. This pass allows the stress-free Jamaican atmosphere to follow you to Sangster International Airport.
  • Separate arrival and departure lounges are available — choose one or both
  • Skip the crowded airport terminals for the relaxing atmosphere of a comfortable lounge
  • Enjoy cold and hot beverages, as well as tapas, sandwiches, fruit and other snacks
  • Take advantage of the included Wi-Fi, and catch up on the latest magazines and newspapers
  • Receive fast-track service through security, immigration and customs lines
Saved to wishlist!
Departure Lounge inclusions only:
Fast-track service through immigration and security
Unlimited beverages (alcoholic and non-alcoholic) and snacks (fresh fruits, pastries and sandwiches
Sound-proof children's playroom, Teenage Gaming Lounge and Adults-only lounge
Fully equipped business center and Wi-Fi Access throughout the lounges.
Shower facilities
Phone calls to the USA, Canada and UK landlines
Arrival Lounge inclusions only:
VIP meet and greet upon arrival, and escorted fast-track access through customs and immigration
Assistance with luggage retrieval
Snacks and beverages
Private restrooms
Gratuities
Transportation between airport and hotel
Spa treatments (additional cost at departure lounge only)

Departure Point

  • Montego Bay - Departure Point: Sangster International Airport (MBJ) Directions: Departure Lounge: After airline check-in, proceed to the Club Mobay information booth beside check-in desk #28 and next to entrance for security and immigration.

Departure Point: Sangster International Airport (MBJ) Directions: Departure Lounge: After airline check-in, proceed to the Club Mobay information booth beside check-in desk #28 and next to entrance for security and immigration.

Departure Time

Arrival Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 07:00 PM
Arrival + Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 10:00 PM
Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:06:00 AM - 10:00 PM
Purchase this pass for use during both your departure from and arrival in Sangster International Airport. 

Departure Lounge:

After checking in for your flight, make your way to the Club Mobay information booth, next to the entrance for security and immigration. Check in for your lounge access here, and then sail through security and immigration with your fast-track service. 

On the mezzanine level, enter the Club Mobay departure lounge. Unwind before your departing flight; snack on the provided fresh fruit, sandwiches, tapas and other light fare, and sip on a refreshing drink (either alcoholic or non-alcoholic) or cup of coffee. 

Read magazine or newspaper, use the high-speed Wi-Fi, freshen up with a shower, play electronic games on the provided tablets or enjoy a mini treatment at the Mango Spa (own expense). 

Kids can play in Pickney Place, a sound-proof playroom, or if you are sans kids, hang out in the adults-only lounge. If you must catch up on work before returning to the real world, take advantage of the fully equipped business center. Capture some final souvenir shots at the fun Tropical Shotz photo booth (additional cost). 

When it’s time for your flight, you’ll board your plane refreshed and relaxed.

Arrival Lounge:

When you get off your plane at Montego Bay’s Sangster International Airport, head to the Club Mobay meeting point, where your club representative will be waiting to greet you. 

Fill out your immigration forms (your representative can help if needed), and breeze through customs and immigration with your fast-track access. Your host will help you retrieve your luggage at baggage claim and escort you to the Club Mobay arrival lounge. 

In the arrival lounge, use the high-speed Wi-Fi, catch up with the news on the flat-screen cable TVs, enjoy snacks and beverages, read the provided magazines and newspapers or freshen up in the private restroom while the lounge’s relaxing reggae music puts you in the island spirit. 

When you’re ready, you’ll be escorted your ground transportation.
  • Confirmation will be received at time of booking
  • NOTE: you MUST include all passenger legal names when booking in order for your lounge to be confirmed.
  • Kindly note it is the responsibility of our valued customers to inform Club MoBay of any changes or flight updates made to the original itinerary.
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infant seats available
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • The following are the links to completing the pre-authorisation form to travel:
  • For your protection, face masks are mandatory, hands sanitized upon entry and temperature checks will be conducted.
  • Most travelers can participate
  • Personalized escort available only with the arrival service
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY VIP Attractions
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the policy on sanitization during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the social distancing policy during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What measures are being taken to ensure staff health & safety during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.

Traveler Photos

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Traveler Tips


  • "Every year in January, it's a must to stay in Mobay Lounge while waiting to leave for home." See review
  • "Worth every penny to be escorted to the Fast track lane saving about 1.5 hours waiting in the normal immigration line!" See review
  • "Well worth it to skip the long lines in customs and immigration." See review

Reviews

4.5
star-4.5
2,130 Reviews

Reviews by Viator travelers

Showing 1-10 of 2,130 reviews
star-1
Request Refund
Donna_S
, Jan 2022
I am requesting a refund. The tickets were for a departure and Mobay Club denied us entry. Therefore I request a refund.
icon Response from Host , Jan 2022
Hello Donna_S, We are sorry that your experience at Club Mobay didn’t quite match your expectations. We would love to know why so that we can deliver a better experience next time. You may reach us anytime at nicholas.watson@vipattractions.com. Again, thank you for your feedback.
star-5
Great experience!
Richard_V
, Jan 2022
Great experience. This was our first time here. We will use Club MoBay every time we visit Jamaica. Snacks and drinks were great.
icon Response from Host , Jan 2022
Hello Richard_V, Thank you for sharing your valuable feedback with us. It is our goal to create a lasting impression of one’s vacation in paradise through warm hospitality coupled with our world-class amenities. We look forward to seeing you again.
star-4
Great service
Donna_T
, Jan 2022
Great service and quality food very friendly staff Was worth it and very comfy and relaxing would definitely recommend
icon Response from Host , Jan 2022
Hello Donna_T, Thank you for visiting and sharing your feedback with us. Guest satisfaction is our top priority, which is why we try our best to reduce the hassle and stress that come with travelling, allowing you to enjoy every moment of your well-deserved vacation. We hope to serve you on future trips to Jamaica!
star-5
Relax and refresh
William_T
, Jan 2022
Always a great place to relax after a fun Jamaica vacation. Love all the amenities including the spa.
icon Response from Host , Jan 2022
Hello William_T, That’s what we love to hear! We are overwhelmed with joy knowing that once again we made your visit to the island a memorable one with an enduring first and last impression! We feel so proud that we have met your expectations with our service and the value for your money! It is customers like you that keep us going. Until next time…and we know there will be one…One Love!
star-1
We paid for Cub Mobay but never even could get into the lounge because there were too many people waiting.
Thomas_F
, Jan 2022
Waste of money because the line was too long to get into the lounge so we never got to use the services. No one ever explained when we bought this there would be a possibility you had to wait in line and never get into lounge. Also, we beat a couple through customs during our arrival into Jamaica (we did not have the services for arrival only the departure)
icon Response from Host , Jan 2022
Hello Thomas_F, We are disheartened to hear that you were less than satisfied with our services. Our service is designed to allow our guests a hassle and stress-free travel experience from start to end. We encourage our VIPs to arrive at least 3 hours before their flight departure time as required by the airline for international flights to ensure our guests can maximize the full experience and even get some duty-free shopping in. In regards to the fast-track lane, as you will appreciate, the length of the line can become rather unpredictable at times as this is based on airline schedules and passenger loads. We would greatly appreciate the opportunity to discuss this directly with you to gather some additional information on your experience. Should you be willing, please provide your contact details to nicholas.watson@vipattractions.com We thank you again for taking the time to provide your feedback as we recognize that there is always room for improvement and do hope for another opportunity to surpass your expectations in the future.
star-3
Cleanliness very good,
Villa
, Jan 2022
Staff were miserable, except the cleaner in the washroom exceptionally cheerful and very good at her job.
icon Response from Host , Jan 2022
Hello Villa, Firstly, I would like to thank you for taking the time out to provide your review on the services received. We are very disheartened to learn that we missed our mark with leaving a positive and lasting impression on each guest that uses our service. We will not make excuses, we will however go back and make the necessary changes to ensure that no other guest leaves feeling this way. Please feel free to send any other feedback to rochelle.grant@vipattraction.com. Thank you again for your review.
star-5
Easy your mind
Jamal_A
, Jan 2022
The only way to exit Jamaica unless you have a private jet. Clear way to the duty free. Pre pack ALL goodies purchased inland in a checked bag!!!!!!!!!!!!!!
icon Response from Host , Jan 2022
Hello Jamal, Thank you soo much for taking the time out to provide this kind review . We are extremely happy to know that we surpassed your expectations and we will continue to provide excellent customer service. Come back soon!
star-3
Wish some one was there to meet us.
lonnie_t
, Jan 2022
No one met us. We had to wait longer to get through. The lady did recover and got us back on track. The club was a bit smaller than I thought.
icon Response from Host , Jan 2022
Hello lonnie_t, thanks for your review. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will share that the flight information and any itinerary updates are most critical to delivering the service from the Meeting Point upon arrival. Our Arrival Lounge is intimately-sided since most passengers spend only a few minutes to refresh and grab a bite before boarding their shuttle for the resort. We would greatly appreciate the opportunity to speak directly with you on this matter to gather some additional information. Should you be willing, please provide your contact details to nicholas.watson@vipattractions.com. We look forward to making your airport experience in Jamaica a truly memorable one! Again, thank you for your valuable feedback.
star-5
Relax!
Amy_C
, Jan 2022
Great experience every time. As much as we hate to end our vacation, it’s nice to relax and not deal with the crazy hustle of the airport
icon Response from Host , Jan 2022
Hello Amy_C, Welcome back! We are there to ensure that your vacation continues to the point of boarding the aircraft. Thank you for always supporting Club Mobay. We look forward to serving you even better on your future trips!
star-5
Recommend
Ken_B
, Jan 2022
Quick lines and great service, comfortable seats, drinks and food good. Clean bathrooms, luggage check
icon Response from Host , Jan 2022
Hello Ken_B, We are so grateful for your kind words. Thanks for sharing your review with us and the community. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out via nicholas.watson@vipattractions.com.

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