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Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry

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Badge of Excellence
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Montego Bay, Caribbean
Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry
Likely to Sell OutLikely to Sell Out

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon1 to 2 hours  (approx.)
Pickup offered
Mobile ticket
iconOffered in: English

Overview

Enjoy access to the Club Mobay departure and arrival lounges with this pass. Get fast-track service through immigration, customs and security with personalized assistance. Travel like a true VIP when you relax in the private lounge to wait for your flight, using the high-speed Wi-Fi and enjoying the beverages and snacks. This pass allows the stress-free Jamaican atmosphere to follow you to Sangster International Airport.
  • Separate arrival and departure lounges are available — choose one or both
  • Skip the crowded airport terminals for the relaxing atmosphere of a comfortable lounge
  • Enjoy cold and hot beverages, as well as tapas, sandwiches, fruit and other snacks
  • Take advantage of the included Wi-Fi, and catch up on the latest magazines and newspapers
  • Receive fast-track service through security, immigration and customs lines
Saved to wishlist!
Fast-track service through immigration and security
Phone calls to the USA, Canada and UK landlines
Snacks and beverages
Private restrooms
Gratuities
Transportation between airport and hotel
Spa treatments (additional cost at departure lounge only)
This operator has two meet-up options available. You can either meet at the departure point below or select a location for pick-up.
Sangster Intl Airport , Montego Bay Jamaica
Arrival Service
8/2/2022 - 12/31/2023
Monday - Sunday:08:00 AM - 10:00 PM
Arrival + Departure Service
8/2/2022 - 12/31/2023
Monday - Sunday:08:00 AM - 10:00 PM
Departure Service
8/2/2022 - 12/31/2023
Monday - Sunday:08:00 AM - 10:00 PM
Departure Point: Sangster International Airport (MBJ) Directions: Departure Lounge: After airline check-in, proceed to the Club Mobay information booth beside check-in desk #28 and next to entrance for security and immigration.
Purchase this pass for use during both your departure from and arrival in Sangster International Airport. 

Departure Lounge:

After checking in for your flight, make your way to the Club Mobay information booth, next to the entrance for security and immigration. Check in for your lounge access here, and then sail through security and immigration with your fast-track service. 

On the mezzanine level, enter the Club Mobay departure lounge. Unwind before your departing flight; snack on the provided fresh fruit, sandwiches, tapas and other light fare, and sip on a refreshing drink (either alcoholic or non-alcoholic) or cup of coffee. 

Read magazine or newspaper, use the high-speed Wi-Fi, freshen up with a shower, play electronic games on the provided tablets or enjoy a mini treatment at the Mango Spa (own expense). 

Kids can play in Pickney Place, a sound-proof playroom, or if you are sans kids, hang out in the adults-only lounge. If you must catch up on work before returning to the real world, take advantage of the fully equipped business center. Capture some final souvenir shots at the fun Tropical Shotz photo booth (additional cost). 

When it’s time for your flight, you’ll board your plane refreshed and relaxed.

Arrival Lounge:

When you get off your plane at Montego Bay’s Sangster International Airport, head to the Club Mobay meeting point, where your club representative will be waiting to greet you. 

Fill out your immigration forms (your representative can help if needed), and breeze through customs and immigration with your fast-track access. Your host will help you retrieve your luggage at baggage claim and escort you to the Club Mobay arrival lounge. 

In the arrival lounge, use the high-speed Wi-Fi, catch up with the news on the flat-screen cable TVs, enjoy snacks and beverages, read the provided magazines and newspapers or freshen up in the private restroom while the lounge’s relaxing reggae music puts you in the island spirit. 

When you’re ready, you’ll be escorted your ground transportation.
Itinerary
Stop At:  
Club Mobay Departure Lounge
Arrival Lounge (not applicable to Departure Only bookings): Exit plane at Montego Bay’s Sangster Airport, head to the Club Mobay meeting point where VIP Rep will greet you. Fill out immigration forms and pass customs/immigration with fast-track. Rep will help retrieve luggage at baggage claim and escort you to Club Mobay lounge. Use WiFi, flat-screen TVs, snacks and beverages, magazines and newspapers, or cool off with a chilled towel. When ready, you’ll be escorted to the airport transport you are taking to hotel. Departure Lounge (not applicable to Arrival Only bookings): After checking in for flight, head to Club Mobay info booth next to entrance for security/immigration. Check-in for lounge access, then fast entry through security and immigration VIP line. Head to mezzanine to enter Club Mobay lounge near Gate 12. Enjoy fruit, sandwiches, tapas, and sip on a refreshing cold drink, coffee, or alcoholic beverage. Read a magazine or newspaper, use WiFi, or freshen up with a shower.
Admission Ticket Included
  • Confirmation will be received at time of booking
  • NOTE: you MUST include all passenger legal names when booking in order for your lounge to be confirmed.
  • Kindly note it is the responsibility of our valued customers to inform Club MoBay of any changes or flight updates made to the original itinerary.
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infant seats available
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • The following are the links to completing the pre-authorisation form to travel:
  • For your protection, face masks are mandatory, hands sanitized upon entry and temperature checks will be conducted.
  • Most travelers can participate
  • Personalized escort available only with the arrival service
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY VIP Attractions
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the policy on sanitization during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the social distancing policy during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What measures are being taken to ensure staff health & safety during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.

Traveler Photos

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Traveler Tips


  • "Every year in January, it's a must to stay in Mobay Lounge while waiting to leave for home." See review
  • "Worth every penny to be escorted to the Fast track lane saving about 1.5 hours waiting in the normal immigration line!" See review
  • "Well worth it to skip the long lines in customs and immigration." See review

Reviews by Viator travelers.  We perform checks on reviews

Reviews

4.5
star-4.5
2,587 Reviews

Reviews by Viator travelers

We perform checks on reviews

Showing 1-10 of 2,587 reviews
star-4
Great service.
Ginelle_N
, Aug 2022
The staff were super friendly!!! Worth the money. Even if it's a short wait till your flight boards, it's worth it.
star-5
Well worth it
Matt_R
, Aug 2022
Very quick through security and great service in the club. Definitely worth it and will use it every time I travel from Jamaica.
star-1
Took my money and did not respond to my requests for refund.
Pamela_B
, Aug 2022
The reservation representatives were non-responsive and I received no replies when I tried to reach out to the tour operator for assistance canceling my reservation and getting a refund. I sent multiple messages to the tour operator to let them know I couldn’t travel due to COVID-19 and they ignored me. So, basically they took my money and I never received the services.
icon Response from Host , Aug 2022
Hello Pamela, Thank you for taking the time to share your experience with us. Allow us to first sincerely apologize for the service you received as this is not what we are known for. We can’t fix the past but you have our commitment to improving the way our staff serves every customer. We would greatly appreciate the opportunity to speak directly with you on this matter to gather some additional information. Should you be willing, please provide your contact details to attila.graham@vipattractions.com. Once again thank you for your review.
star-5
Saved Hours!!!
Jimmie_J
, Aug 2022
Very professional, fast, and efficient service. Saved many hours of waiting in line. Definitely worth it!!
icon Response from Host , Aug 2022
Hello Jimmie_J, We are so grateful for your kind words. Thank you for taking the time to share your review with us and this community. We are thrilled that our dedicated priority lane was worth its weight in gold! We certainly do hope you enjoyed the complimentary amenities included too. Our service is designed to allow our guests a hassle and stress-free travel experience from start to end ,so believe us that we are happy reading this review. Thank you again and see you again soon!
star-5
Worth every dime!!!
Wannise_H
, Aug 2022
We had a great experience and will never travel again without this option as long as it is available. I will be traveling again to Jamaica in a week and will be using this service again.!
icon Response from Host , Aug 2022
Hello Wannise_H, we feel so proud that we have met your expectations with our service and the value for your money! It is customers like you that keep us going. We are so grateful for your kind words. Thank you for taking the time to share your review with us and this community. See you again in a week!
star-5
Good place to chill
Matthew_O
, Aug 2022
Great place to chill waiting for flight coming from Jamaican resorts. Food and drinks and comfortable seating.
icon Response from Host , Aug 2022
Hello Matthew_O, We are truly delighted to hear that you had a smooth transition through Security and you got the chance to indulge in our tasty treats! Being expedited through TSA via the VIP dedicated line, complimentary snacks, and drinks before boarding your flight, what’s not to love? Be sure to book the Arrival Lounge Experience on your next trip! Thank you for taking the time to share your review with us and this community.
star-3
Ok but not necessary
Ben_P
, Aug 2022
Just ok, not really necessary. You can find your way through without the help. Also, the food lounge is average
icon Response from Host , Aug 2022
Hello Ben_P, Thank you for your feedback. We value your comments as it is instrumental in ensuring we meet and exceed our guest expectations as well as make improvements to our service. As you will appreciate, our service is predicated on the frequent high traffic passing through our airport which is dependent upon flight schedules and passenger loads, especially upon arrival. Having the service can be viewed as an added layer of "insurance" knowing that an agent is with you from the moment you deplane. In light of your experience, we will be discussing the feedback with the relevant authorities to identify a solution that provides the wow experience that our guests have come to know and love. We strive to satisfy the varying palates of our guests through our careful selection of treats while incorporating the Jamaican flavour into our food as part of the cultural experience all within specific guidelines within which we operate. We are certainly sorry we did not meet your expectations in this respect. Again we thank you for taking the time to share your invaluable feedback with us.
star-5
Club MoBay was worth every penny on this trip!
Joseph_L
, Aug 2022
It’s always a bit of a crap shoot about whether or not the airport arrival will be crowded. Yesterday, August 8 at Noon, the lines at arrival were way long and Club MoBay was much appreciated! Could not have gone quicker or smoother!
icon Response from Host , Aug 2022
Hello Joseph_L We are so grateful for your kind words. Thank you for taking the time to share your review with us and this community. We are thrilled that our express lanes through Immigration and Customs were worth its weight in gold! We hope you enjoyed the complimentary amenities included as well. Thank you again and see you again soon!
star-5
My wait attendant was...
Errol_H
, Aug 2022
My wait attendant was excellent, sorry I forgot her name. The food was good and the refreshments excellent
icon Response from Host , Aug 2022
Hello Errol_H, Thanks for making us a part of your island experience. Your satisfaction matters to us so if you’re happy, we are too. We appreciate your feedback and can’t wait to see you again soon.
star-5
Don’t come to Jamaica without booking this!
Africk_S
, Aug 2022
Having someone to guide you through every step of the customs process was amazing. I will do this every time I come to Jamaica.
icon Response from Host , Aug 2022
Hello Africk_S, Thank you for sharing your lovely experience with us! We know the hassle and confusion that navigating the airport can cause so we designed our service to minimize those effects and ensure that you're able to have a seamless start and end to your vacation. Reading your kind words, we feel proud to know that our hard work is being recognized in a positive way. Your satisfaction matters to us so if you’re happy, we are too. We will be sure to share your feedback with the rest of the team. We appreciate you holding our services in high regard so much that you will always use our service when visiting Jamaica. Thank you for making Jamaica your destination of choice. We are looking forward to seeing you again soon. Welcome to the VIP Family!
star-5
Loved the experience!
Ebony_D
, Aug 2022
Coming down the ramp you are greeted by your V.I.P representative. Baggage claim if neccessary. Then you are fast tracked through customs, no long lines. After you are cleared, next they can advise where to obtain your transportation. After that you can enjoy the lounge and the rum punch. 😉 My representative was awesome!
icon Response from Host , Aug 2022
Hello Ebony_D, Thank you for making us a part of your Jamaica experience and for taking the time to share your review with us. It warms our hearts reading your amazing review of your fabulous experience with us upon arrival to the island. We understand how stressful airport travel can be and always want our VIPs to feel a sense of ease with your very own personal escort guiding you through the entire airport process. We are elated that you had a smooth transition upon arrival thanks to your VIP Agent. It brings us joy to know that you had the chance to enjoy our homemade Rum punch and other amenities. Our team of professionals tries at all times to deliver impeccable service as guest satisfaction is our top priority! So we will be sure to pass on your kind words to our team to remind them that they have hit that mark. It was our pleasure hosting you; please come again soon.
star-5
Well worth it
Darrell_H
, Aug 2022
It was nice to relax with great drinks and snacks before our flight. The attendants were so helpful. Would do it again.
icon Response from Host , Aug 2022
Hello Darrell_H, Thank you for visiting and sharing your kind words with us. We are happy to hear that you had a wonderful time at Club Mobay and were able to indulge in our tasty snacks and beverages. We will keep offering you the best service. We work hard to meet expectations like yours so if you’re happy, we are too. We appreciate your feedback and hope to see you again soon.
star-5
Excellent service
Ricardo_C
, Aug 2022
Excellent customer service. VIP personal very attentive, cordial, helpful . Would do this all over again.
icon Response from Host , Aug 2022
Hello Ricardo, Thank you for choosing our services and including us on your recent vacation to the island. Having a personal escort meet and greet you and take you through the entire process, expedited through immigration and customs had to feel amazing and much like the VIPs, you are to us! We pride ourselves on offering excellent customer service and we are happy that you would choose our services again. Be sure to book us for your next vacation to Jamaica.
star-5
So easy!
Miya_A
, Aug 2022
Easiest way to get through customs, we were through in less than 2 minutes. We couldn’t believe how easy it was! No brainer to get club money bay
icon Response from Host , Aug 2022
Hello Miya_A Thank you for your kind review. We are thrilled that our priority lanes through Immigration and Customs got you through the airport process in a very short time. We feel so proud that we have met your expectations with our service. It is customers like you that keeps us going. We hope to serve you again in the near future.
star-5
Awesome customer service...
Tiheia_T
, Aug 2022
Awesome customer service and great environment to relax in. I was alerted about my flight and greeted by the lovely staff. Can’t wait to see them again soon.
icon Response from Host , Aug 2022
Hello Tiheia_T, We are truly ecstatic that you were able to experience the awesome customer service we strive to offer our guests. Customer satisfaction is one of our top priorities and we are happy that you were able to relax in a comfortable environment before your flight. Thanks for choosing VIP Attractions and we look forward to serving you again soon!
star-5
Excellent Expedited Service
Michelle_O
, Aug 2022
Xavier provided us with excellent service from stepping off the plane all the way to connecting us with our transfer. Fantastic arrival experience.
icon Response from Host , Aug 2022
Hello Michell, Thank you for making us a part of your Jamaica experience and sharing these kind words with us. We are happy to learn that your arrival into the island was nothing short of spectacular as we made it easy, time-saving, and relaxing . We hope you were able to enjoy the complimentary snacks and drinks in our arrival lounge while your personal escort coordinated transfer to your resort. We will be sure to share your feedback with Xavier and the rest of the team as they continue to make us proud. We hope that on your next visit you will put our departure service to the test and allow us to wow you with the whole package. Once again thank you for your review ,we can't wait to host you soon.
star-2
Service is ok but not worth it.
Antonette_R
, Aug 2022
The service was good for the fast track through customs and immigration. The lounge had A/C and ok beverages but the food wasn’t great. Service is ok but not worth it.
icon Response from Host , Aug 2022
Hello Antonette_R, Thank you for your feedback. We value your comments as it is instrumental in ensuring we meet and exceed our guest expectations as well as make improvements to our service. We strive to satisfy the varying palates of our guests through our careful selection of treats while incorporating the Jamaican flavour into our food as part of the cultural experience all within specific guidelines within which we operate. We are certainly sorry we did not meet your expectations in this respect. We will never make excuses when our service does not meet or exceed our guests’ expectations but promise to use your feedback to implement new techniques to improve our services for our future guests and you on your future visits. Thank you for taking the time to share your review with us and this community.
star-2
No VIP treatment
Kesha_M
, Aug 2022
Our Mobay escort, AnthonyNeil, was not friendly or accommodating. He also escorted another group with along with us so we clearly didn’t feel special. He had our names on his sign. He should’ve called someone else for them. He had no initiative when getting our bags. We had to point out the section where some bags were already unloaded. Then they tell me I didn’t have ground transportation when I filled that out on the booking AND I called to make sure it was on there. I spoke with Elly. She said I did. This experience just was not good.
icon Response from Host , Aug 2022
Hello Kesha_M, Allow us to first extend our gratitude for your interest in our service on your recent trip to the island. We appreciate your feedback; it is through our guests’ experiences that we can make improvements to our product offerings. With that said, we would like to profusely apologize for the treatment you received from our staff member. This is not the type of service that VIP condones. With that said, allow me to clarify that ground transportation is not included with the Club Mobay Experience. Moat clients may have added transportation to their account during the booking process which is not associated with the Lounge service. We again would like to thank you for bringing this to our attention as it will not only provide an opportunity to review our processes but also identify and implement new techniques to provide the wow effect our guests have come to know and love. We are committed to minimizing these occurrences and your input will certainly aid our efforts in doing so. We hope that despite your initial experience you will grant us another opportunity to redeem ourselves, as we consider it an absolute privilege to host you.
1 traveler found this review helpful
star-5
Start your vacation the right way with Club Mobay!
Lathan_F
, Aug 2022
Yes, to the Jamaica Club Mobay VIP experience. Bypassing long lines at immigration when you arrive helped us start our Jamaican vacation more quickly, which can be invaluable—especially after a long flight. Having a personal escort through the airport and to baggage claim (or to your gate when you’re departing) helped make sure we didn't get lost. Club Mobay helped us navigate faster and more easily than on our own. The bonus was the food, drinks and customer services were great.
icon Response from Host , Aug 2022
Hello Lathan_F, Thank you for sharing this review of your recent experience with us. We are happy to learn that your arrival to and departure from the island was nothing short of spectacular as we made it easy, time-saving, and relaxing with your personal escort ensuring that you were taken care of every step of the way upon arrival then receiving equally excellent service upon departure. Your satisfaction matters to us so if you’re happy, we are too. We will be sure to share your feedback with the rest of the team. We are glad you enjoyed the convenience of our lounge to await your flight. We also feel great joy learning that you enjoyed the complimentary amenities included too. You were a pleasure to host and we cannot wait for your next visit, once again thank you for your review.
star-1
Not worth the money
Cheryl_Y
, Aug 2022
Did not save us time. The club was very crowded and chaotic. The servers were way under staffed. My hamburger was cold.
icon Response from Host , Aug 2022
Hello Cheryl_Y, Thank you for adding us to your Jamaica Experience and taking the time to share this important feedback with us. We are certainly sorry that your recent experience with us was not pleasurable. We will never make excuses when our service does not meet or exceed our guests’ expectations but promise to use your feedback to implement new techniques to improve our services for our future guests and you on your future visits. We would greatly appreciate the opportunity to speak directly with you on this matter to gather some additional information. Should you be willing, please provide your contact details to attila.graham@vipattractions.com. Once again, thank you for sharing your review.

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