Absolutely terrible service. I came with my dog which I was told in advance that he was allowed to come and just to “put a service dog vest on him” by the person I spoke to. I was refused entry with my entire party of 8 after being treating terribly by the captain and told I would get a full refund. Mind you this was a surprise birthday party. I would have gone without the dog but since I was getting a refund decided to go. They are now refusing my refund and made derogatory comments to me and my entire party further making the situation an awful experience.
We are sorry this situation turned out this way, however there were numerous deceptions from the beginning. No person in this office ever told you to fake a service animal. You showed up with a large husky that obviously was not trained and told the staff he was a trained service animal. Then were not truthful about a disability, later admitting that these were not true. Most citizens of the human race would too ashamed to fake a disability or take advantage of a law designed to help those that do. There is limited seating and your group took up a major portion of the vessel. A refund was never offered. When we attempted to resolve the issue we were threatened with lawsuits and negative reviews. Why would one continue make attempts at resolution when being threatened. The other reviews you have written about us make alternative claims than this one. You even contradict yourself in your own statement review, so how can any thing said be credible.