Departure & Return
Departure PointTraveler pickup is offered
We pick up from Grand Palladium and other hotels along the A1 highway in Hanover. All customers are required to contact us at the information provided at least 24 hours prior to the day of the tour to reconfirm your booking and arrange a central pick up point.
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Stroller accessible
- Infant seats available
- Not recommended for travelers with back problems
- Not recommended for pregnant travelers
- No heart problems or other serious medical conditions
- Limited amount of child seats available
- Children under 18 years must be accompanied by a paying adult
- You must be 18 years or older to drink alcoholic beverages
- Dress comfortably: Take cash, camera (waterproof preferably), water shoes, swimsuits, snacks
- Please be ready and waiting in your hotel lobby/pickup point at least 10 minutes before the scheduled pickup time
- Minimum numbers apply for this tour to take place. Tour may be rescheduled or canceled if we do not meet the minimum number of persons required
- Please present either a printed or electronic voucher at pickup just for verification
- Due to the nature of this tour and the safety of all guests, Customers may be prevented from participating in the activities if they are found to be intoxicated or show signs of intoxication. If, as a result, your tour is canceled, you will not be entitled to a refund
- If the customer chooses to participate we suggest using your discretion.
- Travelers should have a moderate physical fitness level
- This tour/activity will have a maximum of 100 travelers
- OPERATED BY SNL Jamaican Tours
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
- This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
Learn more about cancellations.
Frequently Asked Questions
- Face masks required for travelers in public areas
- Face masks required for guides in public areas
- Temperature checks for travelers upon arrival
- Hand sanitizer available to travelers and staff
- Regularly sanitized high-traffic areas
- Gear/equipment sanitized between use
- Transportation vehicles regularly sanitized
- Social distancing enforced throughout experience
- Guides required to regularly wash hands
- Regular temperature checks for staff
- Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Blue Hole plus Secret Falls & Dunn's River Falls from Grand Palladium.