Destination Wedding: Red Rock Canyon Ceremony

We booked weeding package Red Rock Canyon. The day that should have been the most buitiful day in our lives was a catastrophe due to bad organization of chapel and very bad customer service and follow-up. Let me start with the departure time. During booking it was written that departure is between 9 and 12 am. When we called we learned that only weddings in the afternoon are possible (5 and 6 pm). This has not been a problem for us as we have been in Las vegas. For those planning a round trip with a tough timing you need to consider this. Good points of our wedding: Minister was very kind and nice. Photographer did nice pictures Bad points: - location: during ceremony you look on a parking slot - cake cutting ceremony: We only got a cake in a box. No ceremony - Champagne toast: No champagne has been given to us. We claimed that. Organization told us they will bring champagne to our hotel room at night. Never arrived at the hotel. Then we made an appointment per mail to pick up the champagne ourselves which was confirmed by chapel. No one was in the office when we arrived. Since then no one answers are mail for the claim. They wrote that they want to credit us back the champagne which never happened. - •Video archive of ceremony: Attention is sent by drobox and you need to get extra space as data is so big. We wanted to pick up photos on a USB stick during our meeting in the chapel, but as no one was there we needed to get extra dropbox space and need to pay for it. •Courtesy Limo Service up to 4 hours (up to 6 people): Limo driver did not have time for even 10 minutes more pictures at the location. Drop us off directly after photographer ceremony. In all we paid $ 10000 + tip and fees for minister, driver and photographer for not having even the whole package and a customer service that does not care about customers. --> Very disappointing experience with Viator wedding. We really do not recommend!