I am sending you this email with disgust as myself & 3 Friends arrived in Poland to Visit Auschwitz Tour and a few other places.
We arrived at the departure point that was recommended by yourselves to be at the following places . As Highlighted below on this email I went with my party of 4 people to the Pawia 5 & we were there from 09:45 waiting on the 10;00 pick up . At 10.15 & no bus arrived & i tried to ring the tour operator directly at +48882676804 & this number did not work .I asked a local person to help us & to ring the local Number & they didn't get an answer either . WE DIDNT get to go on our tour of Auscgwitz AS NO BUS ARRIVED . I also went in to one of your local City Tour Operators & one of the staff rang the Phone number also & got no reply . TOUR Operator - Everydaycracowtours as per the tour operator she had never heard of this company .
Can I please have a refund of my money please .
I am very unhappy with your company as I have done many a tour with your company previous