Paragliding Over the Swiss Alps from Lauterbrunnen

Airtime Paragliding take the experience of our Passengers very seriously, to which we have gained an exceptional reputation and thousands of incredibly happy Passengers; our reviews and feedback attribute flying with us as one of the most spectacular and memorable moments of their lives. Regarding the derogatory Review that you have made, I have added the email that we sent to you on the day of your Flight. We also telephoned you on this same day. Neither a call back or response to our email was made. (Below Email from Airtime Manager on day of flight to Passenger): Good eveningTony, My name is Kathryn and I am one of the Manager's of Airtime Paragliding. Firstly, I would like to wish you Congratulations on your Honeymoon. I did try and call a couple of times this afternoon as I understand that you felt that your flight did not meet with your expectations and you were disappointed. I also understand that you were unwell and vomiting shortly after take-off, to which you asked the Pilot to land. The Pilot asked if you were sure as once the descent began, it would not be possible to regain lift. The Pilot offered a sickness bag in the air, which was declined. Then, you asked for it, to which it was then too late. The Pilot took just one turn to initiate the landing. Our Guest's experience and safety is paramount to us, to which we take incredibly serious. From what the Pilot and our day manager has communicated to me, is that you were advised to fly today instead of yesterday as today the weather was some of the most beautiful flying conditions (sunny and warm) compared to yesterday where the weather was cloudy, cold and raining. We strive to ensure that our Passengers are provided with the most up-to-date weather and conditions information so that there is the option to move a flight to another day. This was the case I understand with your booking. I have been advised from our Pilot that the vomiting could be a result of consumption of alcohol (champagne) the previous day, which affected the enjoyment of your flight. Naturally, we would never allow anyone under the influence of alcohol to fly but at the time, the pilot perceived that there was no obvious signs of very recent (today) alcohol. However, upon reflection, when your wife and yourself had first met the Pilots, there were discussions of a most enjoyable night with champagne to celebrate your Honeymoon. Our Pilot and harness was covered in Vomit, to which we do not have any issues with and the Pilot was able to thoroughly wash everything to conform to health and safety standards . The Pilot tried everything in his power to ensure that you were as comfortable as possible in such an unfortunate situation. We have been told that our Pilot was spoken to in a very rude manner and that is very disappointing to hear. From our understanding, your wife had a thoroughly enjoyable flight. We do always strive to go above and beyond to ensure that all of Passengers have the experience of a lifetime - to which for many, it really is their experience of their lifetime. We do not judge any of our passengers and I have only mentioned the possibility of alcohol being a contributor to the vomiting. Regardless, the Pilot has offered the option to take you flying again before you leave and hence my attempt to call you with this option. We do hope that you are feeling much better and can empathise when you are on holiday and not feeling your best. Please do let me know if you would like to fly again during your honeymoon. Thanks Kathryn (End of email) In a nutshell, our Pilots are highly trained and have been part of our Team for many years. We do not take steep turns and the sickness began straight after take-off, before any gentle turns were initiated. The Owner of the company was also flying at the same time and did not see any steep turns taken. The only gentle turn taken was to change direction for landing. The Pilot asked if you would like to land as soon as possible, to which he made all efforts to avoid any further sickness. However, whether alcohol or in fact anything else was a factor for the sickness, we did our upmost in this uncomfortable situation to be empathetic and ensure you had a positive experience. The Owner of the company also recalled that you had in fact mentioned that the day before the flight, as it was your Honeymoon, champagne had been enjoyed during the afternoon, which certainly implied more than one glass. I indeed offered a complimentary flight, despite the behavior and manner in which our Team members were spoken to...but my email and calls were not given any response. You did not allow us the opportunity after your flight to ensure that regardless of the initial sickness experience, that you could once again fly with us during your Honeymoon.

Hi Nashita, thanks for the glowing review, we’re happy to hear you had a good flight with us! Thanks for coming!

Thanks so much for taking the time to review - we’re really happy you loved your flight!

Thank for taking the time to review! I’m glad you enjoyed your flight with us :)

Hi Andy, We’re happy to hear you enjoyed your time with us 😄🙌🏼

Hi Mike, I’m happy to hear you had a great time with us, despite one of the kids feeling queezy on the way down 🙈 Thanks for flying with us!

Thanks for the great review and for flying with us! 😄

We’re happy you had such a good time with us! Thanks for flying and happy 30th anniversary!

We’d be happy to have you again! Thanks for flying with us! All the best, Airtime Crew

Thank you for flying with us - I’m glad you enjoyed it as much as we do!