Cozumel Snorkeling Tour: Palancar, Colombia and El Cielo Reefs

Dear Customer, Thank you very much for such great review and amazing comments. Our team will always do their best to assure you have a wonderful time and the best Cozumel snorkeling experience! We would like to take this chance to thank you on behalf of our tour guides, as a local company, pandemic really hit us hard and your preference really help our tour guides and their families to assure food on their table, so thank you for that! Thank you once again for your trust and preference. Kind regards,

Dear Customer, Thank you for your feedback and comments about our Cozumel snorkeling tour. In regards to your message, Cozumel is worldwide recognized by its abundant marine life and clear blue waters, We’re sorry if you feel your experience was not enough on this tour. Our guides always to show our customers the best spots for marine life in order for everyone appreciate the beauty of our reefs. Once again we appreciate your feedback and review as this help us to improve our tour. Thank you, The Cozumel Team

Dear Customer, Thank you for your feedback and taking the time to share it with us. In regards to your message, We apologize if you experienced any discomfort with any of our team members. We can guarantee you this has never happened before, Our team is constantly trained about customer service and good practices which is of important value for our company. We have addressed your comment to our management in order to have a talk with our team in regards to this matter. Once again, Our main purpose is for you to enjoy the Beauty of our reefs and Cozumel on this tour, so we apologize if you felt uncomfortable by any of our team members. We appreciate your feedback. Thank you, The Cozumel Team

Dear Sydni, Thank you very much for your great comments and specially for taking the time to share your experience. It is important for us to know you really enjoyed your trip and specially the beauty of the marine life Cozumel reefs feature. We will pass along your comments to our crew as we are sure they will be happy to know you enjoyed your this Cozumel boat trip. On behalf of the Cozumel tours and excursions family, Thank you once again for your trust and preference. Kind regards,

Dear customer, Thank you for your feedback and sharing it with us. We wish we had control over the weather but unfortunately we don't. Cozumel is recognized but its beauty and abundant marine life worldwide, you can read our other reviews and customers are satisfied with their experience. We truly hope weather was always sunny and water completely clear but we cant have control over that. Hopefully some day. We appreciate your comment and will make sure to share them with our team. Thank you.

Dear Silvia, Thank you very much for your excellent comments and great review, we're glad to know you enjoy this fun Cozumel snorkeling trip. We also appreciatte your feedback about our team as they really ensure you get to see marine life and enjoy this fun reef snorkeling. On behalf of the Cozumel Tours and Excursions Family, thank you once again for your trust and Preference. Kind regards,

Dear Sylvia, Thank you very much for your great review and for sharing your experience with us. We are glad you enjoyed El Cielo reef and you were able to watch the starfish and we also thank you for validating the work of our guides and team. Cozumel is the only place in Riviera maya with No seaweed, the water is clean and beautiful, this really makes our tour great and definitely more enjoyable. On behalf of the Cozumel tours and Excursions family, Thank you once again for your trust and preference. Kind regards,

Dear Customer, Thank you for submitting your feedback, we truly appreciatte your time and effort. In regards to your comment, We apologize if you think our reefs and corals are below Average to what you are used to, regularly Palancar and Columbia reefs feature corals and variety of marine life. The third stop is at El Cielo Sandbar the sanctuary of the starfish who connects to El Cielito Beach with shallow waters where stingrays pass by. This tour has always been a great snorkeling trip for many, we apologize if it didn't fit your standards. Thank you.

Dear Luz_B, Thank you very much for your excellent review and your kind words. We truly value your comments and appreciatte the fact you validate the work of our team as they understand Customer satisfaction is always important. On behalf of the Cozumel Tours and Excursions family, thank you very much for your trust and preference. Kind regards,