Chacchoben Mayan Ruins Excursion

I booked this tour because I needed a vehicle that could accommodate transporting mobility scooters. Ismael Martinez and his assistant did a fantastic job of getting us around and handling that task. From the moment we left the cruise ship we were in touch and I felt like a celebrity as he had friends who were looking for me to make sure I found his tour office. Ismael introduced us to the region that he calls home filling our tour and memories with the intimate knowledge of the area and it's people. We had an intimate tour of the Chacchoben ruins (which he helped restore), the related market area in the ruins where he helped us negotiate prices, etc.. making sure we received excellent treatment. He provided us with native fruit (so fresh) and made us feel as friends not tourists. He introduced us to his village where we met his wife and family. He even went above and beyond duty accommodating our request to eat dinner where locals eat. The food was excellent. As one of the persons on the mobility scooter Ismael and his assistant made sure I was a part of the experience even pushing me when I got stuck. That is not easy. They never acted as if it was a task they were more than happy to assist and in fact we shared a few laughs. Ismael also knows the native flora and explained many of the plants/trees/flowers that we encountered. This was not a tour but an experience and I will definitely book another excursion with Ismael and Costa Maya Experiences when we return to the region.

Our Tour Guide, Ismael Martinez and Driver were exceptionally helpful and knowledgeable. Ismael made the tour very personal not only to him but to us. They made sure that each of us was well taken care of. The driver pushed my wheelchair so that my husband did no have to worry about me and he could enjoy the tour. Ismael provided bottled water, snacks and potty breaks as needed. Most importantly we could tell that Mr Martinez is totally invested in his job and has a desire to improve and expand his tour to accommodate other physically challenged customers. I will definitely recommend him to my fellow physically challenged travelers. My family had nothing but high praises of Ismael and his driver.