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360 CHICAGO Observation Deck Admission (Hancock Center)

star-4.5
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Chicago, United States

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Free Cancellation
up to 24 hours in advance
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icon1 day  (Approx.)
Mobile ticket
iconOffered in: English and 5 more

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Guides required to regularly wash hands
Regular temperature checks for staff
Contactless payments for gratuities and add-ons
More questions?
(888) 651-9785

Overview

Tower above the Windy City’s world-famous skyline with admission to 360 Chicago (John Hancock Observatory). Ascend 94 stories to the observation deck of one of the tallest buildings in North America aboard its lightning-fast elevator. Then check out bird’s-eye views of landmarks like the famous Willis (Sears) Tower and the lakefront shoreline, and enjoy a variety of interactive touch screens and educational exhibits on site. Upgrade to the Sun and Stars package for two visits to the observation deck within 48 hours. With mobile tickets, simply scan your phone for direct entry into 360 Chicago.
  • Admission to the 360 Chicago (John Hancock Observatory), located above the Magnificent Mile
  • Ride to the top in North America's fastest elevators, which rise 1,000 feet (305 meters) in 40 seconds
  • Enjoy 360-degree views of the Chicago skyline and Lake Michigan
  • Access to BAR 94 and free Wi-Fi
  • Upgrade your ticket to include two visits within 48 hours
  • With mobile tickets, simply scan your phone for direct entry into 360 Chicago
  • Access to TILT, the new thrilling feature that offers visitors downward facing views from 1,000 feet up (if option selected)
360 CHICAGO admission
Food and drinks (available to purchase at the observatory’s cafe)

Departure Point

360 Chicago Observation Deck, 875 N Michigan Avenue 94th Floor, Chicago, IL 60611-1803

Departure Time

10/9/2021 - 10/19/2021
Monday:09:00 AM - 09:00 PM
Thursday:09:00 AM - 09:00 PM
Friday:09:00 AM - 09:00 PM
Saturday:09:00 AM - 09:00 PM
Sunday:09:00 AM - 09:00 PM
Enjoy the high point of your Chicago visit with this admission to 360 Chicago (John Hancock Observatory), 94 stories up in one of the country’s tallest buildings. Anyone looking to get an incredible view of the unique lakefront landscape and scenic architecture of Chicago will enjoy this sky-high excursion.

Make your own way to the 360 Chicago entrance, located along Michigan Avenue. You can choose to visit any time during the site’s hours of operation. Once inside the building, step into a high-speed elevator that will whisk you more than 90 stories above the ground at a speed of 20.5 mph (33 kph). As the doors open, make your way to the floor-to-ceiling windows as you enjoy incredible aerial views of the Windy City in all four cardinal directions.

Depending on the time of day you visit and the season, you’ll see all manner of interesting highlights. Morning and afternoon tend to give Lake Michigan a richer blue tint, while sunset offers the perfect opportunity for a romantic moment. After dark, the city sparkles down below.

In addition to great views, 360 Chicago offers a number of onsite amenities. Play around with the interactive touch screens, allowing you to zoom in and out of various landmarks visible from above. You can even test your knowledge with a series of digital games that explore the city. The guide features five different languages, and a version just for kids.

Those who have worked up an appetite from the high altitude can stop by BAR 94, for a delicious array of gelato, Italian coffee, cocktails, and light bites.

Upgrade:
• The Sun and Stars option is good for two visits (valid for 48 hours) to the observatory, providing the opportunity to enjoy Chicago views by both day and night.
• The TILT option offers access to this brand new attraction of outward tilting glass 1,000 feet above the Magnificent Mile. This is the first of its kind in the world and offers unique, downward facing views.
Itinerary
Stop At:  
360 Chicago Observation Deck
With your admission to the 360 Chicago (John Hancock Observatory), step off Michigan Avenue and into a high-powered elevator that will take you on an exhilarating ride to the 94th floor at a speed of 20.5 mph (33 kph). The observatory provides unbeatable views of Chicago at all times of the day: Go in the morning or afternoon to admire the expansive blue of Lake Michigan, go at sunset for a romantic moment, or go at night when the city becomes a sea of twinkling lights. More than just the tip of a tall building, the 360 Chicago (John Hancock Observatory) offers several activities to complement the pretty view. Explore Chicago through the best technologies such as interactive screens that allow you to zoom in and out of famous locations across the city and test your knowledge on digital challenges. The guide is available in five languages as well a version with commentary designed for kids. If you need to catch your breath, head to the observatory’s BAR 94, where you can take a break with an Italian coffees, gelato, cocktails, or the delicious café menu. Upgrade: Additional admission options are available to make the most of your visit. • The Sun & Stars option is good for two visits (valid for 48 hours) to the observatory providing opportunity to enjoy Chicago views by both day and night • The TILT option offers access to this brand new attraction of outward tilting glass 1,000 feet above the Magnificent Mile. This is the first of its kind in the world and offers unique, downward facing views.
Admission Ticket Included
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Most travelers can participate
  • OPERATED BY 360 CHICAGO Observation Deck & TILT (Hancock Center)

For a full refund, cancel at least 24 hours in advance of the start date of the experience.

  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during 360 CHICAGO Observation Deck Admission (Hancock Center)?
A:
The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by 360 CHICAGO Observation Deck Admission (Hancock Center).
Q:
What is the policy on sanitization during 360 CHICAGO Observation Deck Admission (Hancock Center)?
A:
The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
See all safety measures taken by 360 CHICAGO Observation Deck Admission (Hancock Center).
Q:
What is the social distancing policy during 360 CHICAGO Observation Deck Admission (Hancock Center)?
A:
The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by 360 CHICAGO Observation Deck Admission (Hancock Center).
Q:
What measures are being taken to ensure staff health & safety during 360 CHICAGO Observation Deck Admission (Hancock Center)?
A:
The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by 360 CHICAGO Observation Deck Admission (Hancock Center).
Q:
What is the maximum group size during 360 CHICAGO Observation Deck Admission (Hancock Center)?
A:
This activity will have a maximum of 9 travelers.

See all safety measures taken by 360 CHICAGO Observation Deck Admission (Hancock Center).

Traveler Photos

Traveler Tips


  • "If you are a serious photographer though don't expect great photos as the lighting inside the building means you get a lot of shadow." See review
  • "Going up later in the afternoon allows both a daytime and dusk view if you have the time." See review
  • "The line was long, but once you get up there, it is totally worth it!" See review

Reviews

4.5
star-4.5
214 Reviews
Reviews by Viator travelers
Showing 1-10 of 214 reviews
star-5
The night lights of Chicago
Megan_H
, Oct 2020
We chose the 360 experience instead of the sky deck at the Willis Tower because I wanted to make sure I could see the city from all directions. We went at night and saw the lights. Stunning and highly recommended!!
star-3
Ok
Teresa_B
, Oct 2020
It was ok. I probably should have went to the TILT Room. That maybe a better view. I will visit the TILT Room another time.
star-5
A Surprising Moment
Pennyfromheaven
, Oct 2020
I went to the 360 Chicago Observation Deck this past weekend with my boyfriend and his two daughters (ages 8 and 19). We didn't purchase our tickets in advance of traveling to Chicago. We were in a panic because tickets seemed to have been sold out. My boyfriend was extremely disappointed. So, I scrambled to find 4 tickets and came across Viator! Huge lifesaver!!! They found us 4 tickets which could be used any time on Saturday (seems to be different when purchasing from the direct website - forces you into a time slot). Once we finally arrived at the Observation Deck, it was an amazing experience! We purchased the TILT add-on ($8 additional) at the location. So worth it! The kids loved the TILT. Highly recommend this experience in the evening! The view is great! Thank you Viator for being a lifesaver!!!
star-1
disappointing service and communication
Clarke_A
, Oct 2020
I bought my tickets for 360 Chicago online. The portal allowed me to purchase my ticket for Tuesday ( a day that 360 Chicago is closed) and stated that the lookout would be open until 9. I then walked 2.5 miles to the location only to find out that they were closed that entire day and that there was no way to contact anyone. I called a couple of days later to try to get someone on the phone. It took me about ten minutes of listening to ads before I was even given the option to speak with a representative. When I finally got to talk to a real person and told her my situation, she was not helpful AT ALL. She didn't even try to help me, all she did was tell me to request a refund online... which I had already tried to do but I could not find where to do it anywhere. You should be able to reach out to the company in person and get a refund for their mistake. This is unacceptable and if I have friends asking me about good lookouts in Chicago, I won't be sending them here. I'm sure the experience is lovely, but it can only go so far when the service and communication are bad. I spent 50 bucks and all I bought was frustration.
icon Response from Host , Oct 2020
I'm sorry to hear about your purchase experience with Viator. 360 CHICAGO unfortunately isn't able to directly refund guest tickets purchased from third parties such as Viator, but we do generally approve any submitted. For directions on cancelling your booking through Viator, please visit https://www.viator.com/help/articles/49 If you're able to provide your Booking ID number, I'm happy to escalate it to Viator's Customer Service for you. Thanks!
star-5
Views and cocktails
Travaughn_B
, Oct 2020
Loved it! The view is breath taking and one of a kind! Enjoying the view with drinks from Bar 94 was great. The bartenders need a raise for those drinks they were serving. Worth it!
star-5
Learning about the different neighborhoods in Chicago
Traveling
, Sep 2020
Staff was extremely courteous and polite. Facility was clean and Tilt was amazing. Bar was nice. Bartenders could use some hospitality training. No warm smile or welcome.
star-5
Awesome
MzGina_V
, Sep 2020
It was amazing love it &the tilt was super cool I had fun on my date thanks for a really good time tonight
star-5
amazing
Alain_O
, Sep 2020
the 360 experience was totally worth it. unfortunately on the day we visited, it was windy and cloudy, we couldnt see for distance. the tilt experience is a die for :)
star-5
Awesome Tilt!!!
Kamfam
, Sep 2020
Loved every second of our experience. The kids had a blast. Not crowed at all!! Had a good experience with Viator! Will definitely use again. Site was easy to navigate and gave may other attractions to choose from
star-5
Customer Service
Melissa_M
, Sep 2020
We were unable to go do to a flight delay but Viator was very nice family funded our ticket purchase. What great customer service!

Product code: 5651JHO

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