4x1 Tour Tulum and Coba with Cenote and Playa del Carmen All Inclusive

Don't be fooled by the price!!! First, the 16 max people was a tour bus packed with 60 people, not including kids. There is no guided tours at Tulum or Coba, they heard you to the front, hand you a ticket and tell you to be at the bus in an hour and a half, which you can probably guess turns into two hours by the time everyone wonders back. They only have waters, not beer or soda, and the box lunch is a lunchmeat sandwich in a styrofoam container wrapped in a paper bag that has sat for at least 4 hours. The lunch buffet was okay, and the Mayan village visit is all staged and both of those stops we had to wait on people to return as well. The cenote swim was the only part worth it, and we should have just booked that by itself. 5th Avenue in Playa Del Carmen is all under construction and only like 2 blocks are done, which they don't tell you, so by the time we were heading to that we were over it and asked to go back to the hotel. The 11-12 hour tour as stated is in reality like 14-15 hours depending on where you stay. We got picked up at 8:00 am and dropped off at 8:30 pm and like I said we skipped the 60-90 minutes shopping in Playa. Totally disappointed in this company Viator farms this tour out to, Tours Cancun. Totally misleading and false advertising. I requested a refund after Tulum and they said I was on the tour enjoying it, so no refund. If the cab wasn't so expensive back to my resort in Puerto Moreles we would have ditched it and been better off. Spend a little more and book from your hotel tour offerings, then you have someone to speak with when things aren't as stated.

Make sure you have your print outs. They almost didn't honor my deal bc this says "all inclusive" and they use the word "plus." This specific company spent first half of ride trying to upsell, which was a bit annoying. After that, everything else was great. Trip is as described, organized, and on time. I think Playa can be removed. That should just be a separate entity. Due to limited time.