Departure & Return
Departure PointTraveler pickup is offered
Meeting points for travelers that are in downtown hotels and airbnb's or any location that we can't reach:
Cancun Meeting Point: in front of the lobby at Oasis Smart in Tulum Avenue
If the traveler is staying at a hotel on the Riviera Maya, Playa Del Carmen or any location that we can not reach but still wants to be picked up, please get in contact with the us as soon as posible in order to provide the extra fee
The pick up time is set acording to your location, the travelers that doesn't provide pick up location will need to get in contact with us as soon as posible, otherwise we will be not be able to provide the service
The Maya Museum does not operate on monday, if the booking is for monday, the time will be at to the other stops
- Confirmation will be received at time of booking
- Infants must sit on laps
- Near public transportation
- Not wheelchair accessible
- Most travelers can participate
- This tour/activity will have a maximum of 14 travelers
- OPERATED BY Open Vacations
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
- This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
- This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
Learn more about cancellations.
Frequently Asked Questions
- Face masks required for travelers in public areas
- Face masks required for guides in public areas
- Temperature checks for travelers upon arrival
- Hand sanitizer available to travelers and staff
- Regularly sanitized high-traffic areas
- Gear/equipment sanitized between use
- Transportation vehicles regularly sanitized
- Social distancing enforced throughout experience
- Contactless payments for gratuities and add-ons
- Guides required to regularly wash hands
- Regular temperature checks for staff
- Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Cancun City Experience, Beauty of Mexico!.