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Horseback and ATV Ride with Zip Lines and Cenote in Quintana Roo

star-3.58 Reviews
|
Cancun, Mexico
Horseback and ATV Ride with Zip Lines and Cenote in Quintana Roo
Likely to Sell OutLikely to Sell Out

Select Date and Travelers

Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults13 Adults14 Adults15 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children13 Children14 Children15 Children
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon7 hours  (Approx.)
Pickup from select hotels
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds

Overview

Saved to wishlist!
All the necessary equipment for the zip lines (harness, rope, helmet)
Safety helmet for all activities
Lunch
Air-conditioned vehicle
Purified water and flavored water
ATV tour in the jungle
Tour in zip lines in the jungle
Horse ride
Swim in cenote maya
Lifejacket
Gratuities

Departure Point

Traveler pickup is offered
We collect all our passengers, we have two daily schedules, the schedules vary according to the location of each hotel. If your hotel is in the Hotel Zone of Cancun, Downtown, Isla Blanca and Puerto Morelos, you must select the transportation option from Cancun. If your hotel is in Playa del Carmen and Riviera Maya to Playacar you must select the transportation option from Riviera Maya and if your hotel is between Puerto Aventuras, Tulum, Akumal or Bahia Principe you must select the transportation option from Riviera Tulum.

  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • Travelers should have a moderate physical fitness level
  • This tour/activity will have a maximum of 20 travelers
  • OPERATED BY Top Tour Connection Cancun and Riviera Maya Experts
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Horseback and ATV Ride with Zip Lines and Cenote in Quintana Roo?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Horseback and ATV Ride with Zip Lines and Cenote in Quintana Roo.
Q:
What is the policy on sanitization during Horseback and ATV Ride with Zip Lines and Cenote in Quintana Roo?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Horseback and ATV Ride with Zip Lines and Cenote in Quintana Roo.
Q:
What is the social distancing policy during Horseback and ATV Ride with Zip Lines and Cenote in Quintana Roo?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Horseback and ATV Ride with Zip Lines and Cenote in Quintana Roo.
Q:
What measures are being taken to ensure staff health & safety during Horseback and ATV Ride with Zip Lines and Cenote in Quintana Roo?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Horseback and ATV Ride with Zip Lines and Cenote in Quintana Roo.

Reviews

3.5
star-3.5
8 Reviews
3 stars
0

Reviews by Viator travelers

Showing 1-6 of 8 reviews
star-2
Unsafe beware
Quam_A
, Jul 2021
One person fell off the horse and was injured. Just felt unsafe and that the horses were not trained. There was no training before the horses they just made us sign waivers and told us to hop on the horse. Another tour guide was rude. Other than that it was nice and fun
icon Response from Host , Sep 2021
I appreciate your opinion and I am very sorry that a person has fallen off the horse. I will send your comments so that they are more careful with these types of incidents and improve day by day with our services. Kind regards.
star-1
Nightmare!
Beverly_R
, Feb 2021
I got hurt on the Zipline! There was NO ONE there to catch me! I HIT THE TREE! Then I bounced back on the Zipline and came in slower! The people who went before me were concerned about my experience! The paramedic checked to make sure that I had no broken bones!🥵
icon Response from Host , Feb 2021
Hello, thank you Beverly for your comment, it helps us to reinforce our security measures. Indeed the boy who was on duty on that zip line had oversight and did not receive you properly, fortunately, the paramedic we have in the park checked you, and thank God it was only the blow and no injury or fracture to worry about. I hope the compensation we gave you from the photos in courtesies and the extra drinks have improved your experience, in this business we give the best for our customers but we are exposed to these small human errors that are what makes us improve day by day in our care. We look forward to serving you and your husband in the near future.
star-4
A few problems but fun
Jeff_P
, Jan 2021
Tequila tasting and Atv's were my favorite part! Really appreciated the fact that our guide separate the slow people from the rest of the group with the Atvs because they were killing the fun. Also really got to ride some serious bumps and go pretty fast. Horseback riding was pretty lame. I was bummed because that was the entire reason I picked this adventure but all you do.is sit on a horse and go around in a circle once in single file. Might be ok if you have never been on a horse in your life but I'm an avid rider so it was pretty boring. The denotes and zip lining was fun but both my boyfriend and I didn't appreciate being rushed the entire time we were in the adventure. You definitely don't get as much time as promise (except with the Atvs) and constantly telling us to hurry up was pretty annoying.
icon Response from Host , Jan 2021
Hello Jeff, Thank you for taking the time to give your feedback we really appreciate it, your opinion help us to improve our services, we are deeply sorry to hear you had those inconvenients with your tour. We work for your fun and safety, thank you again for sharing your comments. We wish you have an amazing day. Kind regards.
star-4
Great experience but felt rushed
Andrea_V
, Nov 2020
The experience was fun and the staff was great. However, my group and i felt rushed the whole time and the activities were only about 15-20 minutes. This package would be great if the activities would be longer.
icon Response from Host , Dec 2020
Hello Andrea, We are especially pleased you enjoyed the tour, thank you for taking the time to leave a review, your opinion is very important to us, we work to improve our services. We hope to see you soon! Kind regards.
1 traveler found this review helpful
star-5
great
amorn_i
, Nov 2020
This is our first time experience we're so impress it's very good. Our guide of the horses ride he is great explained with clear instruction if you follow his instruction the horses ride will became very easier. The only make me very upset is the photos packages which supposed to include this horse ride photos which we expect to have it but they've not include to be aware do not buy the photos packages with them other than that overall I recommend it
star-5
It was a good time
grisbyd2
, Feb 2020
The activities were fun and very exciting. However, I will ask that in the future, you inform customers that tips to the shuttle driver and excursion hosts are not included. We were told by the shuttle driver that the hotel was sending mixed messages about tips being included and they were not be compensated for their service. Since they are a third party service, they make a lot of their money off tips. It made things very awkward going forward and put me in an uncomfortable position. Otherwise, everything else was fun and enjoyable.
icon Response from Host , Feb 2020
We are so glad, that you had a great time on your tour. And we are thankful for your recommendation, we will definitely put an extra eye on that, your opinion help us to improve our service.

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