Horseback Riding in Cancun Includes ATV, Cenote, Ziplines, Lunch and Transfer

I didn't take the tour because there was a thunderstorm the night before and the morning of the tour. I reached out to both the company and viator regarding the weather situation!!! I was blown off by the company seeing as no one responded to my emails or returned my call. You all messed me up even worse. I called to explain a safety issue. The call center told me she understood and wouldn't want to take the tour either. So she put me on hold to rectify the situation!!!! Upon returning to the call I was told I couldn't be refunded anything. Even though it was storming while we were on the phone at 7am!!! She told me I didn't have a choice but to take the tour or cancel!!! The catch is there is a valid reason as to why I didn't go. They have a clause that says you cancel within 24 hours regarding a weather situation. The storm hit land around 11pm. How in the he11 was I able to cancel. No one assisted me and no even cared. So kiss my A55 Viator!!!! I want my money and I'm willing to sue for lack of concern regarding my safety. I ABSOLUTELY HATE YOUR COMPANY! NOW RUN ME MY DAMN MONEY!!!!! I have reported your company to BBB!!! SO GOOD LUCK WITH THAT

This was one of the best excursion I have taken. Henry was amazing and so were the rest of the tour operators.

The whole day was fun. The tour guides were fun and interactive. They have so many activities to choose from. I think it was definitely worth wht we paid. I appreciate the fact that they picked us up and dropped us off. Also Lunch was delicious! Oh, they even offered us a tequila tasting! Book this adventure!! The only thing I didn’t like was that one of the guides walked around with the tip box as we were eating, I felt like this put people on the spot and it kind of changed the mood.

This trip was absolutely horrible. They were 15 minutes late and picking me up from the hotel. Also from the second we got in the van the driver started begging for money and telling us that he doesn't get paid only from tips. When we finally got to the destination it was almost an hour before the tour started because they were trying to upsale other tours and add-ons to the previous package that people scheduled online. They were packing you in to tours that you would get no excitement from because there were about 25 people on your tour. Since I do tours this was very disappointing and I asked immediately for my money back they made me take a taxi back to Cancun for $100 which was a scam and they were sharing that money with the taxi cab driver. I will be talking to Viator a tour about getting my money back. No one was practicing social distancing no one was bothering to take care of the very sickly horses it was a mess. The other people who stayed for the tour told me that they had to wait 3 hours after they were finished in order to get a ride back to the hotel. I spoke to Arturo who was supposed to be the guest services person and he told me that they have to sell other packages because they don't make any money I told him I'm not here for that purpose to be sold when I purchase my ticket online he said that everyone has to stay together to listen to the sales pitch. I left and I will be seeking my money back do not go on this tour it is horrible.

The communications and our original time was delayed over 5 hours. But once we made it to the different events they were nice.

We had a blast! Very memorable and great experience for our first time in Mexico. Also, the food and drinks were great!!

This is the worst experience we ever had ! The team was rude , unorganized. We wasted a lot of time waiting than doing anything . I would not recommend this place. The tour guide talked so fast he never waited til our group was together before he started to explain stuff . The horse back riding was around a polo club , the cenote was crowded. The atv was alright but it wasn’t a big track and we all had to stay in line together. It was a lot of shuffling from one van to another . They had so many people on the excursion and you don’t get the full experience without feeling rushed. Then they sell you a photo package . Also they said lunch is included. Their lunch is 2 tacos that’s it ! Water is NOT INCLUDED AND YOU HAVE TO PAY FOR IT !

Pretty good excursion to do a lil bit of everything with food included ! Can purchase drinks as well as purchase suvenirs! A one stop shop if you will! For the adventure seekers !!

Went with my family and we had a good time ! This was really a memorable experience. Favorite was riding the ATV.

Zipping was my favorite never did before loved it they was really nice helped you with everything & also feed you at the end