Jungle Tour Adventure: Speed Boat Tour and Snorkeling (Shared Speed Boat)

Our excursion was cancelled due to high winds and we are unable to call Viator customer service for a refund which is what Jungle Tour Adventured advised we must do.

Booked this excursion initially on the wrong date so rescheduled for another day and when I arrived at the excursion they didn't have my name listed as a booking. After a short-time the front of house lady managed to resolve this for us and placed us on out alloted time. The site it's self is situated along the main road through the hotel zone and in eyeball of a bus stop which I recommend as the best mode of transport to get around (1 dollar or 12 Pesos) We were given snorkel, footwear prior to boarding the boat where my partner drove to the reef and I drove on the way back after snorkeling. We all followed in a line (4 boats plus instructor leading) to the reef where we was able to open up the power before slowing down to enjoy the mangroves twist and turns. Once at the reef snorkeling was fantastic being my first time I don't have much to compare but I thoroughly enjoyed it seeing all the fish and underwater museum. You follow the guide round an area of the reef showing you all the best parts. Afterwards it's back on the boat where you are given a bottle of water then back in. Really good few hours and would recommend.

Awesome tour! I'm a big gal and was scared of fall getting in the boat but they helped me and were very sweet. Great adventure!

No one answered my questions via email. No one informed me of transportation. A lot of unanswered questions

Our Guides name was Ricardo, this was a great experience awesome and so much fun…. A Great Bang for a Buck, so fun and beautiful

Everything was very enjoyable and awesome. The guides were attentive and made sure we had a great time

We travelled nearly an hour from our hotel to the jungle tour. Upon arrival we were advised that due to bad weather the snorkelling part couldn’t happen so we could either just do the speedboat element or cancel our trip. This should have been communicated to us before we made our journey, not on arrival as we had already spent time and money on a transfer. The sea has been choppy since we arrived in Mexico so these were not unforeseen conditions. We asked if we could have a partial refund but this was refused, our only option was to pay the full amount, plus the full dock fee or cancel our trip. As we had booked this trip with friends who were leaving the next day we didn’t have the option to postpone so reluctantly paid the full amount so our journey hasn’t been wasted. The tour was supposed to start at 9am however despite being asked to arrive 30 minutes early the safety briefing and set up only began at this time so the time for the activity wasn’t wholly spent in the speedboats. Once we had chosen who was going to drive the boats I asked our guide if we could stop to swap drivers part the way through, he said yes but this didn’t happen so half of our group were not able to get the full experience. We passed another tour company who had clearly stopped either to swim or swap drivers but this wasn’t a possibility for us. We were either driving too fast or in a narrow waterway so it wouldn’t have been safe for us to swap whilst the boats were in motion. We were also told in the briefing not to let go to the wheel or thruster. When I questioned why we didn’t stop to swap during the journey the guide stated that we should have known that we were half way and swapped whilst moving. This wasn’t explained to us when the question was asked at the start and we had driven around in circles so half way wasn’t obvious at all. Once we pulled up at the end the usual tip speech commenced despite the fact that we hadn’t had the full experience and had paid the full amount. Once off the boat we then had to listen to the photo and video pitch, which given all we had missed out on they could have given us a few complementary photos but they didn’t want to give anything to rectify the disappointing experience we had had. The photos weren’t cheap either, about £30 for one bottle if corona with a photo on it and a photo and video package was £40 per boat. On a positive note the speedboat was a great experience but overall the disappointments outweighed the positives.

Fun activity. Helpful guide. Should be a limit on selfies as too many people think they are hot when they are not.

This tour was advertised as speed boats and snorkeling, but there was no snorkeling at all. We only got half the experience and paid full price

This was my second time doing this and first time for my kids. My 17 & 18 year old said it was awesome! We felt safe and enjoyed our time. No pressure sales to buy pics/video at the end (but we purchased because price was reasonable). Highly recommend. Our guide (Joya-sp?) was very friendly.