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Chichen Itza Classic Tour

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Cancun, Mexico
Chichen Itza Classic Tour
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon10 to 12 hours  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Overview

Get an in-depth introduction to one of Mexico's most unmissable attractions. During this full-day tour of Chichen Itza from Cancun, you'll travel comfortably in a restroom-equipped, air-conditioned vehicle, with hotel pickup and drop-off. Tours include lunch, a cenote swimming stop, admission tickets, and a visit to the Spanish-built town of Valladolid.
  • A full-day tour to Chichen Itza with cenote swim and Valladolid visit
  • Relax with front-door pickup and drop-off from your Cancun accommodation
  • Tick off three iconic experiences in a single day of sightseeing
  • Lunch and admission tickets are included
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Lunch
Air-conditioned vehicle
Admission to chichen itza
Quick visit to valladolid
Admission to sacred cenote
Certified Guide
Taxes for professional or GoPro cameras in Chichén Itzá
Vests and lockers
Drinks and box lunch breakfast (Only in Plus option)

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7:00 AM
If your hotel is not in the previous list please let us know in which hotel are you staying so a representative of our company can contact you to indicate the correct place and time of your pickup. We ask you to indicate the hotel where you are staying in the special requirements box and also with your email. This service has only one schedule, between 6:30 am to 7:45 am. The schedules vary according to the hotel, our representative will indicate the exact schedule via mail or via text message.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Most travelers can participate
  • This tour/activity will have a maximum of 40 travelers
  • OPERATED BY Coba Tulum Experience
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Chichen Itza Classic Tour ?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Chichen Itza Classic Tour .
Q:
What is the policy on sanitization during Chichen Itza Classic Tour ?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Chichen Itza Classic Tour .
Q:
What is the social distancing policy during Chichen Itza Classic Tour ?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Chichen Itza Classic Tour .
Q:
What measures are being taken to ensure staff health & safety during Chichen Itza Classic Tour ?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Chichen Itza Classic Tour .

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Reviews

4.5
star-4.5
15 Reviews

Reviews by Viator travelers

Showing 1-10 of 15 reviews
star-5
Some life time memory
Yi_L
, May 2022
I booked this tour for my friend. it’s her first trip to Mexico,, probably first time join any tour as well. The first word she told Me when she came back to hotel was “ I saw Maya ruins! I jumped into Cenote….I had wonderful time!”
icon Response from Host , May 2022
Hello Yi! We appreciate all your comments and we are glad that this tour met your expectations, we are constantly working hard to give you the best memories in the Mexican Caribbean. We are glad to know that you and your friend were able to learn a little more about the culture of our country, that is a real pleasure for us, to share what Mexico has for the whole world.. We hope to see you soon in another adventure with us!
star-1
Scam and safety risk
Michael_B
, Apr 2022
This tour was one of the biggest scams I’ve ever experienced and a safety hazard to tourists. We were lied to, extorted, threatened to be abandoned in an unknown location, and terrified for our safety. I was traveling with two other people (Person A and Person B). We had a pickup around 7 AM. After we were already on the bus and approximately 1.5 hours had passed, we were informed that—because of COVID—we’d be unable to enter Chichen Itza (the first stop) until after 12 PM. We were also told the tour would last 15.5 hours. We had no warning of either of these facts prior to this and had previously been told the tour was approximately 10-12 hours. However, it was too late to do anything about it, because we had already started traveling and were already 1.5 hours in. We then spent 4 additional hours riding on the bus. We passed Chichen Itza shortly after 12 PM, but—instead of stopping—we continued driving 30 more minutes to a location that was not on the itinerary. The location was a gift shop off of a dirt road and surrounded by jungle, where we were forced to stay for 1.5 hours with no indication of when we’d actually start following the itinerary. We asked the tour guides and the people working at the gift shop if there was any way to leave and go to the tour locations or go back to the hotel, and they said no (even though we were willing to pay and asked for a taxi). We asked when we’d be going to Chichen Itza (several times), and they refused to answer. We called Viator and explained the situation, and they just said to call back the next day and hung up on us. It felt like we were being held hostage. We were pressured to buy items in the gift shop. The “included” lunch didn’t include a single beverage, even water. (Side note: Two other passengers had extra water, but the tour guides literally wouldn’t let them give us their water to drink.) They tried to charge us for tourist photos when we tried walking out of the gift shop area. They had us sit on the bus motionless in the parking lot and pass around a bottle of liquor, trying to convince us to buy it. The time ticked by, and still nobody would tell us when we would actually be following the itinerary. But that wasn’t even the worst of it. After we complained and asked to go to the itinerary sites or to go home, we saw the tour guides pointing across the room at Person A and making a phone call. Shortly after that, they came over and told Person A that they didn’t actually have a record of him paying for the tour—even though they had already accepted his ticket to get on the bus and driven us the 5.5 hours to the gift shop. We showed the tour guides his confirmation, his ticket with barcode (for the second time), and his credit card statement with proof of payment. But they wouldn’t accept it. They told Person A that they would leave him behind at the gift shop if he didn’t give them money. They acknowledged that there 1) were no taxis at the gift shop, 2) was poor/no cell phone service at the gift shop, and 3) was no reasonable way to get home from the gift shop. But they still said they would leave him there anyway, unless he gave them money. It was retaliation because we had complained about being taken to the gift shop. And it was extortion. The only reason Person A was able to stay on the bus was because there were three of us who started yelling “no,” plus two other passengers who also started arguing with the tour guides that the whole ordeal was wasting everybody’s time. If Person A had been alone, I don’t know what would have happened. Without the help of the other passengers, we would have been forced to hand over cash or get kicked off the bus in the middle of nowhere with no known way to get home. Which is absolutely absurd, even if the tour guides had been correct about Person A not paying (which they were not). Because of the extortion, the three of us were terrified for our safety. We began sending friends and family our GPS location, photos of the gift shop, and a summary of what was happening to us—just in case we were in danger. We were held at the gift shop until 2:10 PM. We finally left and got to Chichen Itza at 2:35 PM, which was 7.5 hours after our original pickup time. Upon arrival and out of fear, we offered to give the tour guides all the money we had on us. However, we did this in front of other passengers, and—at that point—the tour guides suddenly said they had made a mistake, and they didn’t make us pay. We suspect it’s only because the other passengers started speaking up on our behalf and complaining about the tour as well. The ordeal made us feel targeted and concerned for our lives. As such, we didn’t know if it would be safer to stay with the tour in a group of people who had witnessed everything, or if it would be safer to immediately leave the tour on our own. We ultimately decided the best option would be to split off from the group and get our own ride home. We booked a taxi (when we were finally at Chichen Itza where there were taxis) for over $150 USD and went home, missing the rest of the tour (including the cenote swim, the stop in Valladolid, and the full amount of time at Chichen Itza). We let the tour guides know we would not be getting on the bus again, and they had us sign a paper stating why. Fearful of further retaliation and anxious to get out of the region, we said it was because we had dinner plans (which was made up, but also wouldn’t have been unreasonable, considering the tour was going from 7 AM-10:30 PM with only a single meal offered that didn’t even include water or any other beverage). I am an avid traveler. I’ve been to over 50 countries, often alone, including some very dangerous areas of the world. I’ve used Viator multiple times in the past. Person A speaks fluent Spanish—there was no communication barrier. I am a doctor, Person A is a doctor, and Person B is a lawyer—we know how to handle ourselves in difficult situations. But this was beyond anything I have ever experienced. This was the first time I’ve been truly fearful for my life and the lives of my travel mates. The tour itself is a scam—the tour operators must have some kind of deal with the gift shop owners. Chichen Itza is 2.5 hours away from the hotel, but it took us 7.5 hours to get there (and 2.5 hours after we initially passed it and they said we’d be able to get in). The “included” lunch didn’t include a single beverage (including water), even after a 5.5 hour drive with 10 more hours to go. And we were held at a location that was not on the itinerary for 1.5 hours with no way to leave and with no one giving us any information about when we’d actually begin the itinerary. We were lied to multiple times, we were retaliated against for saying anything about it, we were threatened to be left in an unknown location with no way to get home, and we were extorted for money. As a result, we missed the stops on the tour and we missed the opportunity to do anything else on our only day in Cancun. And when we contacted Viator asking for help as this was all going on, we were hung up on. This tour should be removed from Viator. It is a safety risk to tourists.
icon Response from Host , Apr 2022
Hello Michael. We have followed up on the situation you described during your tour with us to Chichen Itza and would like to clarify a few points. There was a confusion due to the fact that, your friend´s reservation had a Mexico City hotel and not Cancun or Riviera Maya. Our customer service department tried to contact the person who made the reservation by platform and text message, but had no response from him. On the day of the activity, the two people who were in the reservation with your name and a third one went up without giving us information of who he was, so we authorized him to do the tour as long as he paid for it at the time of arriving at the collection point before entering the archaeological site. When the group arrived at the first stop, it was mentioned to you that you would be charged for the tour of the third person who came up with you, the response from you was negative without giving us any further explanation. After a while, the third person showed his confirmation coupon, so it was known that he was the one we could not contact before and he was told that he would not be charged. At that moment you decided to withdraw and did not want to take the tour. On a side note, although the drive from your hotel to Chichen Itza is 3 hours depending on traffic, the tour you selected is a shared tour, so there are stops and pick ups at the other hotels in the group. To avoid this delay, we recommend to purchase a private tour exclusively for your party. Regarding the arrival times to Chichen Itza, this archaeological zone is regulated by the Yucatan State Government, not by us, and we cannot interfere in the established guidelines or in the entrance hours to the zone during COVID-19. The description of the activity does not mention that you will go to Chichen Itza immediately after boarding the transportation, as the itinerary may vary due to traffic, regulations of the sites to be visited, weather or group dynamics. Subsequently, we received the refund that you requested with the reason that you did not take the tour. Since we have evidence that you got on the van with us and decided to leave in the middle of the tour, we could not proceed with the requested refund. We are a responsible company that has the necessary certifications to perform tours in the main destinations in the Mexican Caribbean, so we follow strict safety measures for tourists visiting Mexico to enjoy their stay. For which we reiterate that the company would not and will not allow travelers who give us the confidence to take our tours to feel threatened or in danger. We appreciate your understanding and we kindly ask you to avoid misinformation as it damages the prestige of our company and our tours.
star-5
A must-do experience
Lara_M
, Feb 2022
In addition to Chichen Itza we went to 2 different cenotes (both super cool) and Valladolid. Hector and Julio were wonderful and took care of us all day, providing a morning snack and beverages throughout the day. Hector was our guide and was very knowledgeable about Chichen Itza and the history of the area. We appreciated the small group set up and the itinerary- we picked this tour because they went to Chichen Itza first in the morning and it’s definitely the right way to go!
icon Response from Host , Feb 2022
Hello Lara! we appreciate your comments and preference. We are glad to know that you enjoyed the tour and our staff provided you with the best service to enjoy the magical adventure with us. We look forward to see you again!
star-5
Wonderful time!
Anastassia_S
, Nov 2021
Wonderful time! Alfredo and Avelino and the rest of Cancun Bay team were super attentive, insightful and had a wonderful energy about them. I would highly recommend Cancun Bay for any cultural tours!
icon Response from Host , Dec 2021
Hello Anastassia! We are very happy to know that the tour was to your liking and that your day was wonderful. We hope to see you again!
star-5
Very good first experience
Jennifer_G
, Jun 2021
Ceaser was a good tour guide funny and very helpful. The driver was good as well. The actual tour who we had was awesome in explaining things to our group. Overall first experience for me was good and second experience for other person with me was good
icon Response from Host , Jan 2022
Hello Jennifer! We are commited to give you the best tour experience and we are glad to know you enjoyed it! We hope we can see you back soon!
star-5
Great deal
Landon_T
, Apr 2021
It was a great experience our tour guides were very attentive. Also if you do the math more than half of your ticket is just the price of admission at the various places. Great cultural experience. We loved the cenote and it was perfect after walking for 2 hours at chichen itza. Bring plenty of water.
icon Response from Host , Jan 2022
Hello Landon! We are commited to give you an extraordinary cultural experience and we are glad to know you enjoyed it! We hope we can see you back soon!
star-2
Not what we signed up for
Diego_B
, Jan 2021
I booked the Chichen Itza Classic Tour with Coba Tulum Experience; however we were picked up at our hotel by someone from Cancun Bay who had never heard of Coba Tulum Experience. In addition, I had selected the Chichen Itza Classic Tour, but this was not the itinerary that was followed. Instead of going to Chichen Itza first, we ended up at a tourist trap called Real Mayab, and then we went to Chichen Itza in the middle of the day at the peak of the heat. Then, instead of going to the Suytun Cenote as per our itinerary, we were taken to an overcrowded alternate cenote. Overall, it was a very disappointing experience, and we would not book this tour again.
icon Response from Host , Jan 2022
Hello Diego. Thank you so much for contacting us and notifying us about this situation. Your comments help us to improve our services. In advance, we offer you our sincere apologies on behalf of our entire team. Thank you for reaching us and giving us your feedback, have a nice day.
star-5
Wonderful Tour ,Wonderful Guides
Veronica_S
, Nov 2020
We Highly recommend this Tour , Our Guide Cesar was real nice and very informative , He knows quite a lot , he was part of a team of Guides that went on the tour with us and I don't want to leave them out since they were also very nice. Cesar , Ricardo , Jesus and Roger the Driver who got us safe to every destination Thank you very much for a Wonderful Experience .
icon Response from Host , May 2022
Hello Veronica! Thank you for sharing us your comments. It is great to know that you had a wonderful day full of magic and unique moments! We hope you come back soon and live with us a new adventure, see you soon.
star-5
Great deal!!
janelle_r
, Oct 2020
This tour was amazing. Adrien did a great job explaining everything to us in Spanish and English!! Great deal for a packed all day activities
icon Response from Host , May 2022
Hello Janelle! Thank you for letting us about your experience in Chichén Itzá classic tour. Glad we could assist in making a memorable day and thank you for traveling with us on this amazing tour. We look forward to serving you again on your next visit to the Mexican Caribbean.
1 traveler found this review helpful
star-5
CHICHEN ITZA CLASSIC TOUR
anonymousS5085YC
, Dec 2019
The tour guides are entertaining and nice people. The bus is comfortable. The attractions were interesting. Cenotes were beautiful. Chichen Itza was a must see. Valladolid was a nice place to see the locals. Facts about the Mayans were interesting. This was a nice way to see how the locals live.
icon Response from Host , May 2022
Dear traveler, Thank you so much for acompaning us and to take time to write your experience in details! We are glad that you have a fascinating day in the Mexican Caribbean, with our unique tour. We hope to see you soon and live another incredible experience with us!

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