Médoc Region Half-Day Wine Tour with Winery Visit & Tastings from Bordeaux

Dear SusanC, After having responded to your email, I will now respond to your review that, as you can imagine, I was expecting. First of all, I am happy that you point out that the tour guide and the wineries visited were good which is the main objective of this tour. It seems that ventilation of our vehicles is the main concerne of your commentary. As everyone knows, all vehicles have windows that can open which is the case of our Mercedes minivans with their two front windows. In any case, and this is what I mentioned to you in my email, all our vans are disinfected before every tour with an anti-virus disinfectant that is specifically adapted to tour companies! How does this work? Before each tour, the interior of the van is completely sprayed, then closed and the ventilation is operated so that the disinfectant spreads through the whole vehicle. The venitlation and A/C used during the short time you were in the van insures that the antivirus product continues to circulate in the vehicle. Concerning your other comment about mask wearing by the other travelers, as you mention, our guide went out of her way to talk the clients into wearing their masks properly several times. Unfortunately, they did not comply with this and in the end there was not much more she could do about it. Our employees are professional tour guides, not law enforcement! I find it therefore unfair that you should blame our company for this at a time when small businesses like ours have just re-opened and are doing their very best to welcome all guests in the safest possible way! Since our re-opening in February, not one single negative comment has been made concerning our Covid safety procedures.