Full-Day Guatavita and Salt Cathedral - Daily and group tour

Vanessa Thanks for your comment. however, our service has no service compared with a taxi/uber. we have many more added values. In Guatavita (attraction) they do not allow guides in English and that is the reason for less communication there, however we have designed the audio guides help english speakers. At description in this tour it is said. Regarding the logistics of the people, it was not 40 minutes that you waited, I know that waiting is complex in these group tours but that day was something special because there was a person who could not walk well and was slower than normal, so the group decided to have a little more patience with this person. Regarding the driver's way of driving, it is difficult to judge the handling, perhaps you felt a lot of jump on the road but the point is that the road is like that, what's more you can't even fast because it's a narrow road and you go to the speed you can go. However we apologize for this and we regret the non-compliance. In Bogotá this year there are some public works going out and this has greatly limited the times. Weekends also increase traffic, let's say that the issue of arriving so late that day was the union of several elements. But it is not that the logistics have gotten out of hand. It is a Tour that has been tested by hundreds of clients with excellent comments and in terms of quality/price rating. On another occasion, we recommend the private tours that we also have in the company: with a guide in your language, with the same benefit of the preference rows, insurance, exclusive transportation, and much more. Of course the value is higher. The advantage: just for you! These tours are also tested by hundreds of people and with excellent results, we manage government tours, special guests and many well-known and important people and we have not had any complaints.

Fredic, Thanks for your comment. This year it is complicated to manage the times due to the fact that many public works are carried out and this has made it difficult to comply with the promised times. However, we have increased this promise in order to avoid this kind of comments. Before 6-7 hour, today is 9-10. We apologize for the extra delay. Today we have preferential rows, can you imagine? at lunch also with many advantages in restaurants. Our big issue is the time people spend at attraction, on group tours is the key and we have emphasized but sometimes people take more time and we sincerely do not want to leave them. Believe us, as soon as the person does not arrive on time, we try to contact them by all different channels because we know the complexity for the rest of the group. There is a huge logistical work behind it, it is arduous but we also depend of the same clients. We are going to be more stricter. On some occasions when we have a guide inside the cathedral, it has also been difficult for him/her to keep the group together because of the number of people inside and because each persona wants to do different activities there. Thank you very much for your comment, a little unfair if you put yourself in our shoes, believe me we do our best to provide the best experience. 99% of the tours we don't have any problems, from what we say, tourists also collaborate with all.