Guided Day Tour of Giant's Causeway from Belfast by Comfortable Coach

Hello Grant Thank you for your review Sorry about the problem with the windscreen wipers. Paul quite rightly decided as the wipers had came loose in heavy rain and in the interest of customer safety to stop the bus and phone for a replacement bus. Regards

Hello Rudy Thank you for taking the time to review your experience. We are sorry to hear you did not enjoy any of your day spent with us. We do not have any influence over the sites we visit which is the reason we do not include admission charges. We do provide a day tour which visits all the sites listed on our itinerary and have noted on the itinerary that we cannot guarantee all sites will be open, which is understandable as we are all coming out of a worldwide pandemic. We refused your request for a refund because we did not charge any fees for the sites visited and would suggest if you have paid any fees directly to the sites you should contact them directly. We do inform everyone and give them an update on the morning of the tour as to which sites have yet to open due to Covid. Below is the notice from our website. WE ADHERE TO ALL APPLICABLE COVID REGULATIONS AS DEFINED BY GOVERNMENT. WE CANNOT GUARANTEE THAT ALL SITES ARE OPERATIONAL; HOWEVER, WE WILL DO OUR BEST TO MAKE YOUR EXPERIENCE THE VERY BEST WE CAN. We would appreciate any suggestions you have as to how we can improve this information and make it clearer. Look forward to hearing from you. Regards

Hello Tom Not true. We would like to refer you to your travel partners review as to why we refused your request for a refund, and if you have time to read a 5 star review from the same trip. We are continually trying to improve our customer service and would really welcome any constructive suggestions from you and your travel partner Regards

Hello Cheryl Thank you for your review and your understanding that we are all coming out of a worldwide pandemic and are doing the very best we can under the circumstances we all find ourselves in. Our website states clearly we cannot guarantee all sites will be open as we have no control over the running of the sites we visit Not sure what you are unhappy about is it the fact we were wrong to leave on time or we went back for the late comers. Our tour check-in is 10 mins before departure time of 9.00am we eventually left at 9.10am, the customers who were late sent 2 of their party on time to hold up the bus, they knew the others would not be there on time. No one contacted us and were told the Distillery was open as we do not have a date for it re-opening, the bus stopped in the Distillery car park for photos and the Distillery was clearly closed as the doors were bolted shut and a sign in the car park clearly stated it was not open. We spent extra time at every site we visited and at 2 of the sites you were told to take your time and come back at your leisure. There was not a request from any customer to spend extra time at any point in the tour. We did have a customer who wanted to visit a site that was not on the tour and was attempting to influence others to join them in their unreasonable request as the site they wanted to visit was over a hour away. We are sorry we could not change the tour for this unreasonable request as we have to consider the other passengers on the tour. Regards

Hello Alexandro Sorry you are upset we rejected your refund request. And again would like to thank you as we done on the day for your understanding and appreciation of the difficult times we all find ourselves in. We like all tourism businesses are struggling to survive and your review is very helpful and will give us a chance to explain that we are doing our very best and cannot change things which are out of our control. . We do not charge admission charges in our tour price, mainly because we do not control the sites we visit on the tour and due to lack of information from the sites we find out daily if they are open or closed. You booked our small group tour bus with extra leg room to compare it to a Groupon tour is a bit harsh plus the prices you quote are both incorrect. Dunluce Castle is only a photo stop, We stopped at Bushmills for a photo stop as they were closed. We stopped at the view point for the bridge as access to the site is not possible.We stopped at the Causeway for 2 hours and gave extra time at Carnlough and the Dark Hedges.The tour departed at 8.50am and returned at 4.40pm because people returned early including you and it would be pointless sitting on the bus watching the clock before we leave the sites. Below is the information on our website. WE ADHERE TO ALL APPLICABLE COVID REGULATIONS AS DEFINED BY GOVERNMENT. WE CANNOT GUARANTEE THAT ALL SITES ARE OPERATIONAL; HOWEVER, WE WILL DO OUR BEST TO MAKE YOUR EXPERIENCE THE VERY BEST WE CAN. Thank you