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Austin E-Bike Brunch Tour

star-4.54 Reviews
|
Austin, United States
Austin E-Bike Brunch Tour

Select Date and Travelers

Number of travelers
2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon3 hours  (Approx.)
Mobile ticket
iconOffered in: English and 1 more
Good for avoiding crowds
Instant Confirmation

Overview

Saved to wishlist!
Lunch
e-bike
Helmet
Guide
guide gratuities
alcoholic drinks- unless discussed in advance of the tour.

Departure Point

506 Springdale Rd, Austin, TX 78702, USA

Stone building, free parking along street.

Departure Time

11:00 AM

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Service animals allowed
  • Near public transportation
  • Infant seats available
  • Not recommended for travelers with back problems
  • No heart problems or other serious medical conditions
  • Not recommended for bikers with balance issues.
  • Most travelers can participate
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY BikeTexas
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Austin E-Bike Brunch Tour ?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Face masks provided for travelers
  • Temperature checks for travelers upon arrival
See all safety measures taken by Austin E-Bike Brunch Tour .
Q:
What is the policy on sanitization during Austin E-Bike Brunch Tour ?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by Austin E-Bike Brunch Tour .
Q:
What is the social distancing policy during Austin E-Bike Brunch Tour ?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Austin E-Bike Brunch Tour .
Q:
What measures are being taken to ensure staff health & safety during Austin E-Bike Brunch Tour ?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Austin E-Bike Brunch Tour .

Traveler Photos

Reviews

4.5
star-4.5
4 Reviews
4 stars
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Reviews by Viator travelers

Showing 1 of 4 reviews
star-3
Fun but execution needs to be polished
Madhav_S
, Aug 2021
The e-bike brunch tour was overall quite fun and provided my friends the opportunity to experience some of the highlights of Austin in a few hours. The bikes had no issues at all and were an excellent way to navigate the surprisingly hilly roads and feel a nice breeze on our faces the whole time, keeping us cool even during the infamous Austin summer. However, there are a few notes for the owner that can significantly enhance the experience for future guests. Considering that proceeds from this go to a nonprofit with a very worthy cause, I just want to make sure that nothing goes unsaid. My group arrived about 20 minutes early and Kristen, our guide, was frantically trying to get all of our bikes ready. She complained about the mechanic not "doing what he was supposed to do" the night before and was working with Nick (a guide in training) to fill air in the tires and add battery packs. Normally this would have been okay, but we ended up leaving about 20-30 minutes after our scheduled departure time, which meant we were sitting in the sun for about 40 minutes while everything was getting set up. After we got going, we arrived at our very first brunch spot at Counter Cafe. This was a highly rated restaurant and we were quite excited to be able to experience this as our first stop as there were many items on the menu that looked really good to try. Kristen ordered a few items from the menu herself (egg sandwiches, a quinoa parfait, and some blueberry pancakes). None of these were arguably what Counter Cafe is known for and when we asked to order an Eggs Benedict on top, she reprimanded us like we were little kids and said, "no it's too late, you should have asked me sooner." This didn't make much sense since we were never consulted about the order at all and she didn't provide any explanation beyond this. After this slightly rude response, one of our friends who didn't eat eggs wanted to eat a little more of the parfait since he couldn't eat 2/3 dishes she ordered and her response was "Okay you can have 1 more bite of it." Once again, very condescending and unnecessary especially since one of the parfaits went almost completely uneaten. Along with all of this, we were sitting at this restaurant for a very long time, and it was quite loud so she had to literally yell across the table to make conversation and it was quite awkward most of the time. We have been on many tours in the past and so far this one had gotten off to an unpolished and unprofessional start. After this, we went to the next restaurant and got seated in a nice location. Kristen once again ordered some appetizers for the table, including some guacamole and some queso. When the queso came out, it contained beef on the side and Kristen didn't make any notice of this until we saw this and asked specifically about it. As vegetarians, it's important that our dietary choice is respected and the nonchalance just rubbed everyone the wrong way. Since we only had 2 cups of queso for the 10 of us, we asked for another one to be ordered and placed closer to one side of the group and once again she very brusquely dismissed us. Note that we all understood the reasoning, it's just that she is quite rude in her communication style and treats us like children rather than the mature and accomplished adults we are. The rest of the tour continued pretty smoothly and we really enjoyed riding our bikes around ladybird lake. We especially enjoyed Nick's company and he really turned it around for all of us who were put off by Kristen. Some recommendations to enhance the tour in the future: 1. Let Nick run the trip entirely on his own 2. Provide specific menus and a "limit" per person if possible so that we know what are the established boundaries around what we can or cannot order. 3. Choose picnic areas with "to-go" orders from top-rated restaurants so that we get to converse freely without having to yell across the table to speak to each other 4. Give a run-down of the agenda in the beginning of the tour so that we know what's ahead 5. End it with some cold water bottles or electrolyte drinks to hydrate everyone after a few hours in the sun Once again, a shout-out to Nick for turning this tour around for us.
icon Response from Host , Oct 2021
Please accept our most sincere apologies that you experience was not as you had hoped that it would be. We value your reviews as they are a way for us to learn to be better! You are absolutely correct about giving the advance notice of what to expect on the tour. It is something we talk about and train on. And our guides know they should be doing this as it is the basis on how we do our tours. You need to know ahead of time how long to expect the ride to be, why you are going where you are going and there should be plenty of food for your group. While we do have a limit we give our guides to pay for meals, it does not mean that the group should ever go away hungry. There are proportions we try to follow and with large groups it is always different with each group and is something that a guide is always learning. The first stop on the Brunch tour is more of a tasting and with the first and second stop you should go away with a full and satiated. We have a guide ride planned for this weekend and I plan to go over our training on this once again for best practices. We are truly sorry for your experience. Water bottles should be included on all tours at the beginning of the ride. And they can be filled up along the way. Each guide bag has electrolite tabs as well as other first aid essentials for when you feel you have done a little too much and depleted from the sun. We ask our guides to arrive a full hour before each tour to prepare the bikes on rides of this size. Again, we are sorry for your inconvenience and we ask please consider going with us again. Every Guide is different, every ride is different. And please know that these issues will be addressed. Thank you Faith Schexnayder BikeTexas Tour Mgr.

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