Whale Watching Small-Group Tour from Akureyri

Hi Howard, Sorry to hear that this was your experience of our services. Unfortunately sometimes we do not have any other option but to cancel our tours; the reason can be anywhere from boat malfunction to unsuitable weather, to not reaching minimum for a departure (4 minimum) but we try our best to reschedule our passengers or arrange other options the best we can. Of course we try and notify our passengers of any cancellations in good time before departure, however sometimes it is just not possible. We would like to apologise if this was untimely in your case. When we cancel tours we ask our customers if they would like to transfer to another departure / tour or if they would rather like to have a refund. Generally we confirm back and notify that a refund may take anywhere from 3-10 days to appear on our customer's statements (which unfortunately is out of our control and has to do with wire transfers between the two banks). Again, apologies if this was not done within a suitable time frame. Your comments are duly noted and will be taken up within the team so we can continue to improve our services and hopefully make future cancellations / refunds smoother. Thank you very much for your honest feedback. All the best, The Akureyri Whale Watching team