Recent Searches
Clear
National September 11 Memorial & Museum
National September 11 Memorial & Museum

National September 11 Memorial & Museum

star-5
17,391 Reviews
View operating hours
One Liberty Plaza, New York City, New York

The Basics

The outdoor 9/11 Memorial is open daily and does not require tickets or reservations, while museum entry is ticketed and can be purchased up to six months in advance. At the memorial, visitors can walk the perimeter of the pools to read the names of the nearly 3,000 people killed on 9/11 at the World Trade Center, at the Pentagon, and in Shanksville, Pennsylvania, as well as those killed in the 1993 World Trade Center bombing, etched in bronze panels around the pools’ rims. At the museum, there are three sections: before September 11, the day of, and after. Inside the quiet halls, visitors can explore expressive artworks, walk down the very staircase used by workers to escape the buildings on 9/11, hear voicemail messages left by the victims to loved ones, enter a quiet space for reflection, and watch several videos including a time-lapse film of the transformation of the WTC site. Most weekdays, the museum holds live, 30-minute talks featuring survivor stories and personal tales of remembrance.

Show all
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
$109.00 per adult
Traveler Favorite
Inspiring
Our guide reminded us about how life was so different before 2000 and he shared many meaningful personal stories.. I was struck by how I felt as I stepped off the long escalator .. dark and quiet . Really felt transported. Then as I ascended back up into the light after spending 2 hours in the solemn museum, I had an entirely new outlook on life.
Jean_M, Sep 2021

Recent reviews from experiences in New York City

star-4
Crowded
Aaron, Sep 2021
9/11 Memorial Museum Admission Ticket
Impactful, surreal but overcrowded. I’m not sure what capacity is but it felt like my 11AM tickets were useless in the sense that entrance did not feel staggered. I was hoping to have a silent and memory provoking experience but instead it was primarily trying to avoid all the travelers barely following social distancing measures.
star-5
A Day to Remember
Deborah_G, Jul 2021
9/11 Memorial Museum Admission Ticket
Memorial was beautifully done, organized, and clean. I found employees including security to be helpful and friendly. Found museum to be carefully planned out and interesting. Not overly crowded but there were some bottlenecks where people lingered.
star-4
Very Good
Cristin_A, Jul 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Kids loved the tour- jarred was amazing and very knowledgeable!! Recommend it- only set back is tour got cut short due to COVID museum/memorial close at 5pm!
star-5
I will never forget any of my visits to ground zero and those who perished and the loved ones who gave the family member
Eric_P, Sep 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
I did not post photos of the museum or the reflecting memorial on purpose because each person should see it for themselves and not have another’s opinions but form their own based upon your own emotions. Go and absorb and remember to never forget!
star-5
Tim was Terrific!
Elise_M, Sep 2021
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
Tim was terrific! Very knowledgeable and engaging and made the whole tour a very thoughtful experience!
star-4
Informative, but Crowded
MAndreson, May 2021
9/11 Memorial Museum Admission Ticket
The museum is amazing, a must-see, and very educational for those who were not alive yet when this tragedy occurred. However, we felt there were too many people allowed in at one time. Social distancing was nearly impossible with the number of people inside.
star-5
Don't miss this tour!
Mark_W, Sep 2021
9/11 Memorial & Ground Zero Tour with Optional 9/11 Museum Ticket
The tour was well worth it. Tony did an excellent job detailing everything about the memorial and the surrounding area. The Museum itself was outstanding. My wife and I were moved to tears a number of times. A very moving day.
star-5
Heartwrenching & incredibly powerful experience
Barbara_W, Sep 2021
9/11 Memorial Museum Admission Ticket
An amazing, heart wrenching experience. Such incredible devastation… Wish we had a few more hours to spend there
star-5
Inspiring
Jean_M, Sep 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Our guide reminded us about how life was so different before 2000 and he shared many meaningful personal stories.. I was struck by how I felt as I stepped off the long escalator .. dark and quiet . Really felt transported. Then as I ascended back up into the light after spending 2 hours in the solemn museum, I had an entirely new outlook on life.
star-5
Love it
Jessica_P, Sep 2021
9/11 Memorial Museum Admission Ticket
It was beautiful my children was impress they wanted to know the story, when you all is a lot you learn the story
star-5
It's a must see museum, I...
Priscila_D, Sep 2021
9/11 Memorial Museum Admission Ticket
It's a must see museum, I was impressed! The reality of it and all the artifacts they gathered... .......
star-5
Great way to see the site(s) and the stories
Barbara_S, Sep 2021
All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Excellent guide made it easy to visualize what happened on 9/11 and to understand what the impacts were on the area, the people, and their stories

Things to Know Before You Go

  • Give yourself at least two hours at the memorial and museum to explore and reflect.

  • Hourlong staff-guided tours of the 9/11 Memorial & Museum can be bundled with museum admission. It’s best to arrive at least 15 minutes before your designated tour time.

  • Mobile apps and a museum audio guide can enhance a self-guided experience.

  • Some sections of the museum may not be appropriate for kids under the age of 10.

  • There is a café on the atrium terrace level.

  • The 9/11 Memorial & Museum is fully accessible.

Show all

How to Get There

As with much of New York City, the best way to get to the 9/11 Memorial & Museum is public transit or a taxi, as parking is extremely limited. The site is accessible by subway (A, C, E, J, R, Z, 1, 2, 3, 4, and 5 trains), bus (M5, M20, and M22), and PATH train. Once you arrive, memorial entrances are at the intersections of Liberty and West streets, and West and Fulton streets. The main museum entrance is at Fulton and Greenwich.

Show all

Trip ideas

The Do's and Don'ts of Broadway

The Do's and Don'ts of Broadway

Lower Manhattan Eats

Lower Manhattan Eats

Must-See Museums

Must-See Museums

A Tour Guide's New York City

A Tour Guide's New York City

Top Parks and Gardens in New York City

Top Parks and Gardens in New York City

How to Spend 2 Days in NYC

How to Spend 2 Days in NYC


When to Get There

The museum is open from 9am to 8pm Sunday through Thursday and 9am to 9pm on Friday and Saturday. Last entry is two hours prior to closing. Weekday mornings and the cold winter months tend to be the least busy times to visit. Early birds will appreciate the early-access museum tour, a behind-the-scenes experience offered several times weekly before official opening hours. If you’re on a budget, the museum opens its doors to the public for free on Tuesdays from 5 to 8pm.

Show all

Finding a Personal Connection to the 9/11 Memorial & Museum

The National September 11 Memorial & Museum is an emotional experience for most visitors, but especially so for friends and families of victims, and for survivors of that day. Those with a personal connection to someone lost in the attacks can visit the 9/11 Memorial & Museum website and, on the Find a Name page, type in a name, flight number, or affiliation to learn where an individual’s name is etched around the north or south pool.

Show all

National September 11 Memorial & Museum