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9/11 Tribute Museum Tours

star-5
628 Reviews
Founded by the September 11th Families’ Association, this moving museum (formerly known as the 9/11 Tribute Center) tells the story of the 2001 Twin Towers attacks from the perspective of individuals directly affected by them. Exhibits include personal accounts, family photographs, and artifacts recovered from the World Trade Center wreckage. Displays lay bare the horrors of that tragic day while bringing to light individual responses and reactions, and showcasing the resilience, courage, and compassion of the human spirit.
 
The Basics
The events of September 11th, 2001, shook not just New York City but the whole world, and served as a historic turning point that changed the entire course of the early 21st century. The 9/11 Tribute Museum is a must-do for anyone who wants to hear vivid, eye-witness accounts of the events of that pivotal day. Visitors can tour the museum independently and take a walking tour around the 9/11 Memorial Plaza, led by a guide with a direct connection to the events. For an even more comprehensive experience, combine a visit to the Tribute Museum with a trip to the separate and larger-scale National September 11 Memorial & Museum, which offers a broader overview of the tragic day.
 
Things to Know Before You Go
  • Wear comfortable shoes if you plan on doing the walking tour.
  • While the museum’s exhibits are not graphic, they can be emotionally taxing and some may find them overwhelming.
  • Entry to the 9/11 Tribute Museum is included in the New York Sightseeing Pass.
  • The museum is wheelchair accessible.
 
How to Get There
The 9/11 Tribute Museum is located in New York’s Financial District, less than a 10-minute walk from One World Trade Center. The nearest subway stations are Rector Street (1, R, and W trains), Cortland Street (R train), Fulton Street/Broadway (A, C, J, Z, 2, 3, 4, and 5 trains) and World Trade Center station (E train). The Cortland and Fulton Street stations have elevators.
 
When to Get There
The museum is open 10am to 6pm Monday to Saturday and 10am to 5pm on Sundays. Guided tours take place several times daily. Arrive shortly after opening to experience the museum at its quietest.
 
Hear Personal Stories About 9/11
The 9/11 Tribute Museum is unique in that it tells the story of September 11, 2001, through the stories and voices of those who lived and directly experienced the tragic events. Volunteers with a personal connection to the attacks—whether first responders, recovery workers, residents of lower Manhattan, family members who lost loved ones, or even survivors—lead guided walking tours of the National September 11 Memorial & Museum plaza. Tours last about 75 minutes and include first-hand accounts of the guide’s experiences of the day, plus discussions of the attacks’ aftermath and rebuilding of the new World Trade Center.
Address: 92 Greenwich St., New York City, New York, USA
Hours: Mon–Sat 10am–6pm, Sun 10am–5pm
Admission: Tour & Gallery: $20; Tour only: $10
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Recent Reviews from Experiences in New York City

star-4
Confusing
K0grant
, Aug 2018
This was a little confusing. I was under the impression that I was purchasing tickets to the 9/11 Museum by the Memorial. We didn't realize it was a different place until the lady at the ticket line told us it was the wrong museum. Titles/descriptions should be more clear.
star-2
This is not the national 9/11...
Pricilla R
, Mar 2018
This is not the national 9/11 museum. We needed to buy additional admission tickets for the correct museum that we wanted. The families still did a nice job of putting the tribute museum together. I would give the museum itself 3 stars, but the actual Viator booking 2 stars, due to misinformation.
star-5
Good to get the experience from the...
Melissa H
, Jun 2016
Good to get the experience from the family's side of things, it is the most accurate, non-biased recollection of the events of 9/11. Good when partnered up with the museum to get the complete experience.

4 Tours and Activities to Experience 9/11 Tribute Museum

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Free Cancellation:Get a full refund up to 24 hours in advance on most experiences.See Details
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9/11 Tribute Museum Admission TicketAttraction Tickets

9/11 Tribute Museum Admission Ticket

star-5
If you want to understand the history of September 11, 2001, don't miss the 9/11 Tribute Museum, where you can hear stories from people that were actually there. With your ticket, you can visit this powerful museum—a project of the September 11th Families Association—that brings together those who want to learn about 9/11 with people who experienced it, including survivors, first responders, and volunteers.
...  More
  • 30 minutes to 1 hour 30 minutes
  • Free Cancellation
From  
$15.00 
From  
$15.00 
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  • 30 minutes to 1 hour 30 minutes
  • Free Cancellation

9/11 Tribute Museum & Memorial Walking TourAttraction Tickets

9/11 Tribute Museum & Memorial Walking Tour

star-5
Guided by survivors, recovery workers, family members, and first responders who lived through the event, this New York City 9/11 walking tour delivers an intimate look at 9/11 and its aftermath. Visit important sites and landmarks and learn about the day’s events including personal accounts from your guide. You'll also receive admission to the galleries of the 9/11 Tribute Museum.
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  • 1 hour 15 minutes
From  
$35.00 
From  
$35.00 
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  • 1 hour 15 minutes

One World Observatory plus 9/11 Tribute Museum Guided Tour ComboAttraction Tickets

One World Observatory plus 9/11 Tribute Museum Guided Tour Combo

star-4.5
One World Observatory is one of New York's most popular attractions, and the 9/11 Memorial remains a must-see sight if you want to uncover the somber history of September 11. Visit both of these top NYC attractions in just one day with this combination tour. Highlights include great inclusions—like attraction tickets, skip-the-line access, and a guide to lead the way at the 9/11 Memorial—plus spectacular skyline views, a visit to the Firefighter Memorial Wall, and stories of NYC's heroic first responders.
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  • 3 to 5 hours
  • Free Cancellation
From  
$66.55 
From  
$66.55 
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  • 3 to 5 hours
  • Free Cancellation

Statue of Liberty, Ellis Island, and 9/11 Memorial and Tribute Museum ComboHistorical Tours

Statue of Liberty, Ellis Island, and 9/11 Memorial and Tribute Museum Combo

star-5
Save money and precious vacation time in New York City by prebooking online for this combo Statue of Liberty, Ellis Island, and 9/11 Memorial tour and Tribute Museum package. On the day, ride the ferry to Liberty Island to stroll its grounds before visiting Ellis Island Immigration Museum. Plus, tour Manhattan’s 9/11 Memorial with a guide with a personal experience of 9/11, and visit the nearby 9/11 Tribute Museum.
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  • 3 to 5 hours
  • Free Cancellation
From  
$50.83 
From  
$50.83 
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  • 3 to 5 hours
  • Free Cancellation

New York Uptown to Downtown Hop-On Hop-Off Bus Tour plus Attraction TicketsBus Tours

New York Uptown to Downtown Hop-On Hop-Off Bus Tour plus Attraction Tickets

star-3
Explore New York City at your own pace with the convenience of this hop-on hop-off bus tour with top-value perks included. Don't miss a thing as you're whisked through NYC aboard a double-decker bus for your sightseeing adventure. Cruise on uptown and downtown loops to enjoy great views, learn about the numerous landmarks from your audio commentary, and take home tickets to your favorite sights, like the 9/11 Memorial, Metropolitan Museum of Art, and more—included.
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  • 2 to 3 hours
  • Free Cancellation
  • Taking safety measures
From  
$78.00 
From  
$78.00 
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  • 2 to 3 hours
  • Free Cancellation
  • Taking safety measures

Frequently Asked Questions

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What are 9/11 Tribute Museum hours of operation?
A:
9/11 Tribute Museum hours of operation: Mon–Sat 10am–6pm, Sun 10am–5pm. Buy tickets in advance on Viator. If you book with Viator, you can cancel at least 24 hours before the start date of your tour for a full refund.
Q:
Should I book 9/11 Tribute Museum tickets in advance?
A:
We recommend booking e-tickets ahead of time to secure your spot since 9/11 Tribute Museum can get crowded. If you book with Viator, you can cancel at least 24 hours before the start date of your tour for a full refund. See all 4 9/11 Tribute Museum tickets and tours on Viator.
Q:
How much does it cost to visit 9/11 Tribute Museum 2020?
A:
Currently, an entrance ticket to 9/11 Tribute Museum costs USD 15.00. Guided 9/11 Tribute Museum tours start around USD 15.00 per person. See all 4 9/11 Tribute Museum tickets and tours on Viator.
Q:
What's the best way to experience 9/11 Tribute Museum?